Only works when you’re standing there.
This lock and app are only a couple of years old, yet already feel outdated and unreliable. Using an iPhone 15 Pro Max (iOS 26.3.1) with Apple TV as my Home hub (tvOS 26.4), it only works when I’m right next to the door.
Remote access through HomeKit rarely works and often shows the lock as unavailable. Even basic connectivity is inconsistent.
For a smart lock, this is unacceptable. It shouldn’t take constant troubleshooting just to lock or unlock a door.
Remote access through HomeKit rarely works and often shows the lock as unavailable. Even basic connectivity is inconsistent.
For a smart lock, this is unacceptable. It shouldn’t take constant troubleshooting just to lock or unlock a door.
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Horrible app
Do not buy these locks or use this app. They never work. You are just buying a very expensive deadbolt. The lock is always “unavailable” and cannot be locked/unlocked remotely. Would give it a 0 star if I could.
App should utilize pass through HomeKit notifications
I have had the Kwikset Premis 919-K lock since 2017 and absolutely love it. I have really wanted to see Kwikset add better HomeKit integration in the form of passing through the information of the names of users who are unlocking. As it is right now, we have that information within the app, but I really love that I get notifications of locking/unlocking within the Apple Notifications... it would be a rockstar app if it would go further by passing the user name, etc. through on those notifications. I would also like to see the app and notifications state the name of the person unlocking via their iPhone (ex: when I tell Siri or HomeKit on my iPhone to unlock or lock my door, even the app ignores who it is and just informs that the locking/unlocking was done by “iPhone”. It should say who’s iPhone.
By addressing these small changes/additions, this lock and app would get 5 stars from me.
By addressing these small changes/additions, this lock and app would get 5 stars from me.
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Not compatible with HomeKit
Now the lock won’t connect to HomeKit unless you are standing right next to the lock with the app open.
What’s wrong with this??
All these terrible reviews and zero responses. As soon as I left the house, all I get is lock not available . Useless
#1 HomeKit SmartLock
Been using Premis deadbolt lock for a year and eight months, I have zero complaints. About a year ago the app was a little wonky but now everything is perfect. Thank you Kwikset for making the perfect HomeKit deadbolt. I have recommended this product to tons of my friends and they love it too. Kwikset tech support is amazing too. A+
*UPDATE 6/27/25:
After 6 geat years, I had to retire my Kwikset Premis smartlock due to the harsh outdoor weather conditions. I really had zero issues with this lock during its life and decided to upgrade to the Kwikset Halo Select. (Only ditched the Premis because it cosmetically was looking rough)
Kwikset has impressed me again with their new Halo Select’s Apple Home Thread Matter experience. If you are an Apple HomeKit or Apple Home user, this really is the best smartlock for the Apple ecosystem. If you are looking to replace your Premis, look no further than the Kwikset Halo Select. A+
*UPDATE 6/27/25:
After 6 geat years, I had to retire my Kwikset Premis smartlock due to the harsh outdoor weather conditions. I really had zero issues with this lock during its life and decided to upgrade to the Kwikset Halo Select. (Only ditched the Premis because it cosmetically was looking rough)
Kwikset has impressed me again with their new Halo Select’s Apple Home Thread Matter experience. If you are an Apple HomeKit or Apple Home user, this really is the best smartlock for the Apple ecosystem. If you are looking to replace your Premis, look no further than the Kwikset Halo Select. A+
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No longer works
I can no longer add codes to or unlock my door. I spoke to the company and they reported no calls about this. Please call asap.
Is this supposed to work
Really ugly gray screen of death. What this tells me is kwikset’s passion for innovation is dead. Or the company is dead.
Lock not available
Why? All the time it seems like. When I want to do something with it this is the message I receive. Why? The fix. Delete and redownload. Such a pain. It should not be this difficult or annoying. When it works, it’s great. Which that is not much of the time. Kwikset needs to unscrew this or apple does or both together. It’s dumb.
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This app doesn’t work
The app cannot even discover its own locks. A pointless app. Seems no updates have been made to it in years.
Stopped working randomly??
This app was perfectly fine until a couple weeks ago. Now, all of a sudden, it can’t find my lock and I have no idea how much battery life is left. I tried deleting and reinstalling the lock as a new one but nothing happened. Thankfully the lock didn’t actually delete and I can still use my normal passcode.
Will y’all please update this app?? 4 years without an update, seriously?!
Will y’all please update this app?? 4 years without an update, seriously?!
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Terrible!
Please update this app to work with the newest iOS and HomeKit Updates!
Would not buy lock again
App is slow and usually cannot find lock. Don’t buy if you want a app driven lock
Stopped working
Have had this about 6 months. Now it gets jammed and won’t lock or unlock. Go with a different lock. Kevin set has really gone to garbage products!!
Zero stars
WOW! This app is completely worthless. I’ve downloaded is 3 times and all I get is a grey screen. No prompts, no instructions, nothing. I tap app support in the App Store and the page cannot be found. You guys have got to be kidding me. This lock came with my home and does not work at all with android so I get an iPad and it apparently doesn’t work with apple either. What a complete piece of garbage. This lock is going in the trash. DO NOT BUY THIS PRODUCT!!!!
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Garbage
This is the most infuriating and unhelpful experience I’ve ever had with an app. I can’t get my lock installed because these directions only give me three options and none of them apply plus there are no answers online. Do not buy this lock or bother with this app.
Not worth the one star
No part of this lock or app works your best off removing batteries and using as a dumb lock
Works fine in 2023
While there are newer locks, I wanted something to integrate with my pretty extensive existing Homekit setup. Despite some critical reviews I decided to give it (Premis lock) a shot. I have an AppleTV 4k about 30 feet from the door this is in, and an iPhone 14 (iOS 17). I set it up using the iPhone 14, integrating it into my existing home. Worked immediately from both the phone, and using HomeKit via Siri from other devices. Incorporated it into an automation with no issues. Works perfectly with all devices. If I have problems with the next OS update, I'll report back, but happy so far.
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Do not buy it!
The app will not work on apple phone. I reported to Customer service support. Still no update or changes. If you bought one do return it. I am now contacting BBB and Amazon about this product misrepresentation
Sincerely
Mike
Sincerely
Mike
Bad software
Bad software
