Why
Like… why are you requesting so much information? It’s weird. Why does everyone going into the building need their own account? Like in the long run it may be “convenient”, but some people may not want to. Literally only going here for a concert. The app takes forever (exaggerating a bit, but we’re talking about “convenient” right?) to load. And that’s in WiFi, what if my signal is spotty at the venue?
Show more
Not Easy to use
My mom bought tickets for us to see a concert in November. It took 20 minutes of us on the phone with each other before we figured it out. And now I also have to have another app on my phone for a one time event. Would much prefer to have my tickets available through apple wallet. This app needs to be more user friendly.
Show more
Overcharged
I’m leaving this review because I hope Intuit Dome takes this seriously and makes improvements so this doesn’t happen to anyone else.
I was overcharged at concessions and submitted a refund request. My refund was initially approved, but was later denied, which has been extremely frustrating and confusing. I am currently still waiting for a final outcome and resolution.
What makes this especially concerning is that customers are required to use the Intuit Dome app and set up an account, and there are cameras and so much technology throughout the venue. With all of these systems in place, there should be better safeguards to ensure customers are charged correctly and to properly investigate disputes when an issue is reported.
Customers should not have to closely monitor every transaction and then spend additional time and effort trying to get their money back after being overcharged. I hope Intuit Dome becomes more mindful of its app, account, and payment systems and puts better processes in place to prevent this from happening to others.
The technology at this venue should help protect customers from billing errors—not make it more difficult and frustrating to resolve them.
I was overcharged at concessions and submitted a refund request. My refund was initially approved, but was later denied, which has been extremely frustrating and confusing. I am currently still waiting for a final outcome and resolution.
What makes this especially concerning is that customers are required to use the Intuit Dome app and set up an account, and there are cameras and so much technology throughout the venue. With all of these systems in place, there should be better safeguards to ensure customers are charged correctly and to properly investigate disputes when an issue is reported.
Customers should not have to closely monitor every transaction and then spend additional time and effort trying to get their money back after being overcharged. I hope Intuit Dome becomes more mindful of its app, account, and payment systems and puts better processes in place to prevent this from happening to others.
The technology at this venue should help protect customers from billing errors—not make it more difficult and frustrating to resolve them.
Show more
Neyo v Akon
BEST CONCERT EVER!! I had the best time and the club area was amazing. Super easy to get in and out
First experience at Intuit
Very nice and clean easy to get in with face recognition on app .
