Why
Like… why are you requesting so much information? It’s weird. Why does everyone going into the building need their own account? Like in the long run it may be “convenient”, but some people may not want to. Literally only going here for a concert. The app takes forever (exaggerating a bit, but we’re talking about “convenient” right?) to load. And that’s in WiFi, what if my signal is spotty at the venue?
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Not Easy to use
My mom bought tickets for us to see a concert in November. It took 20 minutes of us on the phone with each other before we figured it out. And now I also have to have another app on my phone for a one time event. Would much prefer to have my tickets available through apple wallet. This app needs to be more user friendly.
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Overcharged
I’m leaving this review because I hope Intuit Dome takes this seriously and makes improvements so this doesn’t happen to anyone else.
I was overcharged at concessions and submitted a refund request. My refund was initially approved, but was later denied, which has been extremely frustrating and confusing. I am currently still waiting for a final outcome and resolution.
What makes this especially concerning is that customers are required to use the Intuit Dome app and set up an account, and there are cameras and so much technology throughout the venue. With all of these systems in place, there should be better safeguards to ensure customers are charged correctly and to properly investigate disputes when an issue is reported.
Customers should not have to closely monitor every transaction and then spend additional time and effort trying to get their money back after being overcharged. I hope Intuit Dome becomes more mindful of its app, account, and payment systems and puts better processes in place to prevent this from happening to others.
The technology at this venue should help protect customers from billing errors—not make it more difficult and frustrating to resolve them.
I was overcharged at concessions and submitted a refund request. My refund was initially approved, but was later denied, which has been extremely frustrating and confusing. I am currently still waiting for a final outcome and resolution.
What makes this especially concerning is that customers are required to use the Intuit Dome app and set up an account, and there are cameras and so much technology throughout the venue. With all of these systems in place, there should be better safeguards to ensure customers are charged correctly and to properly investigate disputes when an issue is reported.
Customers should not have to closely monitor every transaction and then spend additional time and effort trying to get their money back after being overcharged. I hope Intuit Dome becomes more mindful of its app, account, and payment systems and puts better processes in place to prevent this from happening to others.
The technology at this venue should help protect customers from billing errors—not make it more difficult and frustrating to resolve them.
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Neyo v Akon
BEST CONCERT EVER!! I had the best time and the club area was amazing. Super easy to get in and out
First experience at Intuit
Very nice and clean easy to get in with face recognition on app .
Shuttle feature no work
Reserve shuttle feature does not work on app.
Great time
Went to yeat concert & was surprised by how easy it was to get to everything & parking at West parking garage was a breeze! Can’t wait for our next concert 😂
Lionel Ritchie & Earth Wind & Fire
Freaking great concert great view from anywhere
Lionel Richie Concert
So fun, so organized, so many staff, all so friendly and helpful
Lionel - EWF
The sound was not great
Still can’t find my tickets
After doing all there steps to get verified. My tickets still don’t pop up. Garbage just like the clippers 🤣
Data mining company
Terrible app, zero privacy, constant errors.
No Privacy
I downloaded the app because i needed it to go to a game several months ago. I've since deleted the app but will still see a notification from the app occasionally... the app i deleted... It was pretty dystopian at the dome also. All the shops automatically charge you by using their security cameras and "facial recognition technology." It's hard to say just how deep they data-mine, but if i'm still getting an occasional lockscreen pop up from it, despite the app being "uninstalled" from my phone, then they definitely grabbed some personal and private information they have no business looking at.
Update: July, 2026. I still receive a screen from this app from my lock screen despite having deleted it well over a year ago. I don't know why i get this still
Update: July, 2026. I still receive a screen from this app from my lock screen despite having deleted it well over a year ago. I don't know why i get this still
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Great app & Shows
My event was great, process is easy to setup fastest in and out and to travel through the stadium. 10/10
Forest Frank
This was so amazing!!! Very easy venue!
Glitchy and hard to use
It glitches when you try to claim tickets. Downloading an app for tickets is ridiculous in the first place, but if you’re going to force people to do it. Make sure your app works well and smoothly.
Forrest Frank concert
10 out of 10
Efficiency
State of the art, clean and smooth process with all the biometric features and contactless payments.
Great, BUT really expensive
The venue is amazing, the staff was great! Only issue was the price for everything….. it’s wayyyy too expensive
Amazing time
Took my son for his first concert to see Forrest Frank and had a ball. The employees were so nice and helpful. One was so patient with me learning how to maneuver the app to get into the store and grab snacks. Although so forward thinking, it took me time to get. Once I was able to use the app, it was easy and painless. The lights on seats were helpful. The seats were so comfortable! I can see myself coming back to this venue.
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