Forced use / doesn’t work
They try to force you to use this all the time. Won’t give you a keychain barcode. Then you can’t sign in to check anything online without the keychain barcode if you do try. Can’t even use the app.
Why have an app if it doesn’t work
I was not able to create my account successfully due to this antiquated app. Left the app while creating my account to use my password manager just for the app to close my session and tell me the account already exists. I was not even able to set a password or even reset it because the account is now locked. Worst app I’ve used in my life. Do better La Fitness or you’re going to lose my business
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Awful app
Can’t login. Difficult to use. I expect better from multi-billion dollar companies.
Trash! Especially if you have a Pilates membership!
This app is trash! I have a Pilates membership which requires you to book classes through this app. Unfortunately the app doesn’t tell you how many spaces are available and if the class is already full. It allows you to book fFULL classes, tells you you’re confirmed then cancels your booking without notification that day. On 3 occasions I’ve booked classes and shown up only to be told the class was full and I’m on the waitlist. Ridiculous waste of my time! You need to fix this ASAP!
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Doesn’t do its 1 purpose well
The only point of this app is to show the membership card but some fool decided to not make that the first thing that shows on the app. Simplify the experience or let people use Apple wallet. There is no excuse for a lazy app when we have AI
Terrible App
The App has many UI issue and several functions don’t work properly. Over buggy, unreliable, and needs a lot of improvement.
Can’t see class or pool schedule.
The class schedule view is poorly designed. On iPhone, part of the schedule is obscured, making it impossible to see a full day’s classes without excessive scrolling. Please add a full-week calendar view and improve visibility of class times. Great gym, frustrating app.
Super unreliable
My fitness club was closed down and I have found a new one. I changed the location but it still pulls up my old club and all of its defunct info. This means I cannot access the club page I want without searching for it each time, and I do not have all the features I would if my club would just update! I want to use the app to the fullest! Even after deleting, redownloading, and logging back in it won’t fix itself. C’mon developers.
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App sucks just as much as this gym does
That’s all
Poor communication
Twice I have come to the gym to swim only to find the pool closed for maintenance. There does not appear to be any regular schedule for maintenance so there is no way to know when it happens. I shouldn’t have to call every time to find out if the pool is open. Also, the app has no way to contact the gym directly about matters such as these.
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Cleaniness
Clean Gym
Very nice place
Erin
Horrible
Not a renovated club. Could use a lot of tlc. App is pretty glitchy.
Insufficient for Highend Club
At $40+ a month plus annual fee I’m stunned that your app does not include any integrated excercises/weight training tracking, forcing me to use and pay 3rd party apps for something so basic to you primary business!
Garbage
It doesn’t send you notifications regarding a payment or other things, I was denied getting in because I had forgotten to update the payment information and only being late 1 day
Be very careful when you join
You will get a super hard sell to spend as much as possible - don’t listen to the bs😡
Membership card never works
It's so awkward having to ask frontdesk to reset stuff for you every time this archaic app says "Activate in the Club" on the membership card screen. Find another gym / app that actually works.
Horrible app
This app need serious updating especially when it comes to canceling subscription it’s like they really try so hard to make sure you can’t cancel your subscription, I’ve been trying to cancel for hours and still can’t without having to drive there and cancel in person
Outdated
Considering that this app is for a paid membership gym, I expect better quality. This app is in the stone ages compared to other membership apps. Very disappointing. LA fitness would be wise to update this promptly.
Horrible
Trash
