Phenomenal Service
Customer service is top notch. Representatives are responsive to my needs and always give excellent service. Keep up the good work.
App is robust
From the app randomly crashing when I try to transfer funds, to my account randomly locking be out of my banking app, which has happened NUMEROUS times, a major inconvenience.. then to have to call to re unlock my account during the next business hours.. The answer I’ve always been given is it was a “ system glitch if it happens again just call us back and we’ll open the account again “ — that’s not fixing the issue..
I’ve had far less issues working ALL of my other banking apps, this is the one I always question if it’s going to work the first time or not..
Hense 2 stars
I’ve had far less issues working ALL of my other banking apps, this is the one I always question if it’s going to work the first time or not..
Hense 2 stars
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Rotate?
The new app has been in place for awhile now and it still does not rotate (iPad version) and only operates in portrait orientation. Please bring back the rotate capability so we can operate in landscape orientation!
Review
I have always been pleased with your high level of costumer service and financial advice.
Annoying
App is way less user friendly than it used to be. Should not have to authenticate every time and click through credit score screens.
Not User Friendly
This app definitely doesn’t like Apple devices, hate it! May even change banks due to how annoying it is.
Lag when switching functions
I notice it takes quite a bit to get from main interface to those of other function (eg transfer screen). Not sure why this is but it is concerning, sometimes results in app crashing.
Needs work, or I’m missing something
This app is something I can’t even find deposit option.
Rotate?
The new app has been in place or several months now and it still does not rotate (iPad version) and only operates in portrait orientation. Please bring back the rotate capability so we can operate in landscape orientation!
How did you miss this???? Did ANYONE test this thing?
How did you miss this???? Did ANYONE test this thing?
Update
The last update is terrible, things are more complicated, and slowed down
Disappointing Displays of Info
While I appreciate the security upgrades and also card-management aspects of the newer versions of this app — the lack of visibility to show payment/transaction details along with resulting balances is disappointing. I’m a long-term UB&T and SBCP customer (banks acquired or merged into the current Lake Ridge bank; dont know the details). The displays of info in their mobile apps and web version of their portal were so much more helpful. I don’t need flashy here — just want to see banking info like it used to appear on a paper statement, but electronically and at a glance. It requires way too much maneuvering to find the same info these days. The Ux needs work, too.
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I do not like the new Lake Ridge Bank app format
Once again, a bank decides to make the app to access accounts more complicated! Originally the deposit icon was on the main page so was easy to access, but now is buried in a sub menu. Considering most people use their remote access to their account to make deposits this is a really dumb idea!
Additionally, if you go to make a deposit and make an error the ap freezes, then redirects you to other features like zelle. If I Zelle, I should select an icon to get it.
Looks like whoever revised the app needs to do some work to get it work properly, and I would recommend putting deposit back on the main page.
Simple is better! Please keep that in mind when making future changes for customers.
Additionally, if you go to make a deposit and make an error the ap freezes, then redirects you to other features like zelle. If I Zelle, I should select an icon to get it.
Looks like whoever revised the app needs to do some work to get it work properly, and I would recommend putting deposit back on the main page.
Simple is better! Please keep that in mind when making future changes for customers.
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New app
I really dislike the new app. It’s difficult to navigate, takes forever to load, and doesn’t change screen orientation on my iPad, which means I can’t use my keyboard attached. Please go back to the old version or fix it!!
The app is good but
Cards
The app says I have no cards to monitor, but when I try to add my Visa card, it says I already have it registered. How am I supposed to manage a card that the so won’t let me ad?
The app says I have no cards to monitor, but when I try to add my Visa card, it says I already have it registered. How am I supposed to manage a card that the so won’t let me ad?
Change it back please
Your update is bad, and you should feel bad!
Updated app, have to read terms of service etc. all over again
I have been using this app for some time. Today, I was forced to update the app to a newer version (which I have done before ). Even though I’d been using the app for years, I was then forced to reread and approve the terms of service etc. again. The terms of service and related documents spanned dozens of pages written by teams of lawyers. The bank did not even have the common courtesy to give an executive summary, or equivalent, to outline any changes made to their policies. How arrogant! Through the agreement, they absolve themselves of virtually all liability including misstatements by their employees. I was once again dismayed at arbitrary nature of some of their policies as illustrated by their “prohibited payments” section. Will they really refuse to make a payment for me if, in their omnipotent and probably biased opinion, I attempt to make a payment that they deem to be “discourteous”? Will they really debank me? I won’t be using their electronic banking. If I remain a customer, they can start mailing me copies of my statements the old fashioned way.
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WORST UPDATE EVER
App updated on Friday, I’ve rarely had issues w the bank itself or the app prior. Thought the app was a scam at first.. Been waiting 5 days for my check to deposit, called and was told it was in my account but the balance just wasn’t updated?? Checked 2 hours later and it was still pending…. About to switch banks because I can’t wait 5+ days for their money in this economy, if you can, good for you!
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The Kate’s update made the interface worse
The previous interface was easy to navigate
, and responded quickly. Whatever happens on the update made the app laggy. Pages are slow to open and it has a significant input delay. In some aspects the app is easier to navigate, but with performance issues , the juice was not worth the squeeze with this update.
, and responded quickly. Whatever happens on the update made the app laggy. Pages are slow to open and it has a significant input delay. In some aspects the app is easier to navigate, but with performance issues , the juice was not worth the squeeze with this update.
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New update horrible
New app horrible. Bill pay not working for days. Only works in portrait mode, not landscape. Slow between screens, overall slow and lazy job
Garbage
New banking app ui is absolute garbage, ruined anything good they had going and it barely functions on mobile now. “New and Improved”
