Dishonest App
I’ve had several poor items delivered but the straw that broke the camels back was… received table once I opened the wrapping found the table was damaged badly… I requested return, I got the run around from supplier and so then posted dispute.. my claim was rejected and the reasons posted were false.. now out of pocket over 800 peso. Lazada is a dishonest platform that dosent care about buyers… stay clear of Kazada. Many Filipinos will tell you this.
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Заголовок
Регион Тайланд. Нельзя выбрать компанию доставки, где-то нельзя скопировать текст при переписке с ботом или человеком, а само окно с функциями сообщения высвечивается за самим приложением
Bargains galore!!
Another fab app full of everything you need at amazing prices. Yes there are pop ups and games but you can just ignore them. When you can get such great deals, who cares?! Yes delivery is longer than Amazon, but when you’re saving so much money, who cares?! Will definitely keep using.
Useful, but the gamification ruins it
I guess a large minority of people really fall for all this casino-like “coin” stuff, and ruin it for the rest of us who just need to get a few items for the house.
The app is just infuriating to use. They also try to trick you into giving a 5 star review, which is very dishonest.
The app is just infuriating to use. They also try to trick you into giving a 5 star review, which is very dishonest.
Shopping
Nice app for every shopping
Too Busy site making it confusing
Hits you too hard with options and moves too quickly. It states one price and then when you order the item it is the full price. I have had to cancel major discounted orders because the site has tried to steal more money from me and has yet to refund my money from those cancelled orders.
Shipper
Shipper hãm l giao hàng để ngoài cổng làm mất hàng của khách xong nói “em ship đơn cũng chỉ đc 3k thôi chị” thế tiền t trả đơn đó là lá mít à. Xong kêu từ h đ ship nữa để đơn tự hoàn về shop. Nhắt tin thì để con ai chat đ giải quyết đc j.
Too Busy site making it confusing
Hits you too hard with options and moves too quickly.
Broken again
Chats are broken. You get a blank screen when you choose chats. Can’t confirm addresses or respond to sellers. Can’t see anything
Đối tác vận chuyển J&T express rất tiện
Lazada ngày càng tệ, ko còn đội shiper như trước.
Laarni Peake
I have been a Lazada shopper for such a very long time now and I am very happy with Lazada. Very safe and convenient. Thank you Lazada! looking forward to more online shopping with you.
Love it wish the shipping is faster!
Similar to Amazon Prime in the U.S but takes longer to arrive like a 2 weeks or more.
The return process isn’t smooth
Customer Service are mostly copy paste replies for efficiency/AI, but they also don’t have the means to solve a lot of the common problems. Return times out (15days) & you need to resubmit & remind lazada over & over again to have them pick up the return. CS does not email or stay true to their assurances. It is a good shopping app only IF the seller packs your order correctly & everything arrives ok, if any issues arises and it quickly becomes time consuming & annoying for you.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
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The return process isn’t smooth
Customer Service are mostly copy paste replies for efficiency/AI, but they also don’t have the means to solve a lot of the common problems. Return times out (15days) & you need to resubmit & remind lazada over & over again to have them pick up the return. CS does not email or stay true to their assurances. It is a good shopping app only IF the seller packs your order correctly & everything arrives ok, if any issues arises and it quickly becomes time consuming & annoying for you.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
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Moving forward
Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was different, etc. Product didn't work.
One has to ask if this might be a branded counterfeit from an authorized reseller found inside the Lazada family. In the end the customer gets the bad end of the deal.
Past post: After many successful orders one order has proven unusually challenging. Customer support is working to make this one right. Frequest communications are both helping and reassuring. Grateful that there is a plan moving forward.
One has to ask if this might be a branded counterfeit from an authorized reseller found inside the Lazada family. In the end the customer gets the bad end of the deal.
Past post: After many successful orders one order has proven unusually challenging. Customer support is working to make this one right. Frequest communications are both helping and reassuring. Grateful that there is a plan moving forward.
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Phí ship cao quá
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Nhận xét Lazada vs Shopee
Mình có mua một cái hộp bút màu nâu ở shopee, chất đẹp,màu ổn nhưng đến khi mua 1 cái(màu đen,độ dài giống) Lazada thì chất liệu đúng kiểu khác rõ rệt(hoàn toàn,đựng ít hơn cái màu nâu rất nhiều). Mik khuyên mọi người nên nghĩ trước khi mua. Cái màu đen hơn 65.000 nhưng cái màu nâu có năm mươi mấy thôi và một con capy nâu.
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Great Shopping!
We have found everything we need right here in one location without having to go to a store!
Everything on here is fake!
Everything’s fake, the website is a mess, the customer service is a joke. These people are criminals
너무 편하고 서비스 굳!!
정말 정말 좋아요!!!
Response from developer
Sienna찌홍님, 편리함과 서비스를 높이 평가해 주셔서 감사합니다! 정말 기쁘네요. 앞으로도 더 좋은 서비스로 보답할 수 있도록 노력하겠습니다. 계속해서 즐겁게 이용해 주세요!
