Need update
Says I need up date to app and the puts me in an endless loop. Hire a competent IT professional
No longer works
The last two app updates no longer work on updated iOS. Hopefully they are able to fix it soon or I’ll have to switch banks
Chelo
López
latest update
No longer to use app - latest update required to view accounts. My phone will not support the latest update.
Lost Card
I lost my debit card on a Sunday. Couldn’t contact anyone to report it. Called over and over. In the meantime charges were made. This needs to be fixed.
Not great
This app is not on par with apps supplied by other banking partners. It is laggy, and often balances do not update. I don't need to know what the balance was "16 hours ago".....I need the actual number. Please seek a different vendor with better service.
Updates
I got on my iPhone 8, I know it’s old but it works and it’s paid off, I don’t need a new phone. Now today I can’t look at my balance or anything but my phone won’t upgrade to iOS 17, Only to 16.7. Now I have to get a new phone to do online banking. Frustrated.
Barely works
App is always "undergoing maintenance", making it almost impossible to check your balances.
Need to upgrade mobile banking experience
Very poor mobile experience. Investment by the bank is not keeping pace with the norms in the industry.
Personal attention
LCNB is so much better than my last bank. You can actually walk in and talk to real people! They are so kind.
Mobile Banking App
This app is so easy to use. When you made some changes, it took me a few minutes to figure it out but all went well. The “chat” is also nice & helpful.
Last Update Nerfed App
This app was fine. With the most recent update I can no longer use the app.
1) it will usually not log me in
2) when it does log me in there is an error updating my balances
3) I was unable to contact the developers
1) it will usually not log me in
2) when it does log me in there is an error updating my balances
3) I was unable to contact the developers
LCNB
THE best National hometown bank! LCNB customer service is unmatched.
Rejected mobile check deposit
There is no pop up on my LCNB mobile deposit app stating that I should write out “For mobile deposit only”.
This check was rejected the first time I tried today.
I deposited again.
I would have appreciated some information to that effect by LCNB as to why it was rejected on the rejection email I received and I could have redeposited my check rather than call the 800 number.
Thank you. Please respond if there are other details I need to understand when making a mobile deposit with LCNB. I’m not enjoying my experience with this bank.
This check was rejected the first time I tried today.
I deposited again.
I would have appreciated some information to that effect by LCNB as to why it was rejected on the rejection email I received and I could have redeposited my check rather than call the 800 number.
Thank you. Please respond if there are other details I need to understand when making a mobile deposit with LCNB. I’m not enjoying my experience with this bank.
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Poor updates
This app is often behind on deposits and withdrawals, currently 21 hours behind. Always says error updating.
Horrible app
always error updating, constant problems for years.
On Line Banking…Anderson Branch
This has to be the worst system and ve ever tied to navigate. No explanation on line, sytem did not recognize my SSN nor account information. Orogram often failed to connect, give error message without explanation, and kick me off saying try back later. The program is to bulky, requires to much information to login for different pateforms of the same program. And im not hapoy at all with the fees charged just to use LCNB…i.e. $10 charge to have the sale proceeds from my house tranfered! Or a service charge of $2.75 to mail me a copy of my account statement. This is really laughable to me as ive never paid for my account statement in my 60 years of banking. Besides, i got my checks oribted… was charged for those…. My last name was omitted on my checks… i addressed this with the bank and was informed tge checks were stikl useable!! LCNB saving gracie in my book is Warren, the only reason i have an account there is bc of his tending to my banking needs. His knowlege, detail mindedness and impeccable demeaner to provide the servises i need has been flawless. He is the only teller i have dealt with so i cant address the other personnel,but im sure they are just as capable. Thank you for laboring through this discourse. As upper management i found that if you dont know where your weak, you cant improve. Best Regards, Reva Melton
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Older IPhone no longer supported
Your app update says it was updated due to security but the information says bug fixes and enhancements. You are forcing people with older phones to stop using the app because you released a version that older IPhones don’t support-IOS16 vs the latest update I can get is 15.8.2. Just another reason I need to pull all of my accounts from LCNB.
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New software requirement
The new update requiring ios16 or later for iPhone excludes some users from using your app due to phone age. How unfortunate.
External account
Don’t like that I can’t add an external account.
