Connection issues
My handheld device is connecting via wifi but the app says the camera is offline. This is only solvable through multiple restarts of camera and app, which is annoying, takes time and often produces notification sounds that wake the baby. I initially really liked the product but this sucks.
Disconnected
Camera is good but when it’s working but it disconnects loads and just a pain to reconnect, if your looking for baby cameras I’d look at others instead
Cannot sign in
Cannot sign in, create account or reset password. It was working fine until now. Says you need to update the app to keep using it. I got the Plus app and it cannot scan the QR code. What a misery…
Does not connect properly
The hardware looks great but when I’m at work and trying to see how my little is doing or if I’m the next room, through my phone, it always shows that the camera cannot connect to the wifi
Buggy and developer doesn’t care
I find it so strange that a company as large as vtech/leap frog would spend so little money to make sure their app functions properly. My main issue with the app is that event recordings will only load sporadically. The developer has responded to this here by having people reset their cameras. THIS IS NOT A CAMERA PROBLEM. It’s an app problem. The videos are being recorded they are just not loading to be viewed consistently. I know this because I will try clicking on the same one over and over and now and then I get lucky and it will load and can be viewed. Super frustrating when you’re trying to figure out what time your kid actually woke up or what happened that made them start crying. At the time of this review, according to Apple, it’s been a year since an update. Other apps regularly send bug fixes and updates. I don’t recommend this baby monitor to friends or family because of the app. It’s going to affect sales eventually if it hasn’t already. It makes absolutely no sense to not spend the money to fix the problems.
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TERRIBLE DOESNT WORK
Don’t bother getting this! Save yourself the money. App and camera aren’t fit for purpose
App on Macbook Never Opens
It crashes every time I try to open it. Disappointed
Notifications
Please fix your app. You guys fixed the notifications issue but now I get notified twice with every notification. It hasn’t been recording sound/motion. I can’t look at previous motion detection recordings. I have to close and reopen the app several times before the video will load. I love your monitor, please please release a better version of the app soon EDIT: you told me to restart it and I’ve tried everything. There are other reviews stating the same issue and you continue to just say try restarting. I haven’t been able to see events in my app in close to a year. I’ve just gotten used to it. I’ve already gotten a replacement so I didn’t want to ask for another one
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Stopped working 0 support
Worked well for a while but has stopped entirely. Support is useless.
It’s not available for Cozyla Calendar
It is a shame that this app is not available for cozyla calendar! The Leap frog baby care+ is, they are owned by the same company! You guys definitely need to fix that and make it available! If one leap frog can be so can the other one! It is already a shame you made two different apps and I can’t have all my baby monitors in one!
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App too finicky
The Baby Care app is what makes the baby monitor extremely frustrating. The pair will disconnect and you will have to delete and then redownload the app. Unfortunate when the system is $400+ retail price in Australia. Other better wifi based systems on the market in my opinion
Constantly logged out
I wish the camera/app connection or interfacing was better. I am constantly logged out of the app and have to delete the app and log back in for it to work. I’ve had enough of this happening consistently for years. Ready to move on to another product.
Notifications
Please fix your app. You guys fixed the notifications issue but now I get notified twice with every notification. It hasn’t been recording sound/motion. I can’t look at previous motion detection recordings. I have to close and reopen the app several times before the video will load. I love your monitor, please please release a better version of the app soon EDIT: you told me to restart it and I’ve tried everything. There are other reviews stating the same issue and you continue to just say try restarting. I haven’t been able to see events in my app in close to a year. I’ve just gotten used to it. I’ve already gotten a replacement so I didn’t want to ask for another one.
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Response from developer
Dear customer, could you please try to reset the camera to see if it fixes the motion recording issue. Please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. We hope this helps! Let us know if you have any further questions or concerns. Please contact our customer support team at https://leapfrogbabycare.com/support_form
App doesn’t record events like it’s supposed to
I have reset my device and my camera multiple times and the app won’t record any events even though it’s set to record. It used to when I first got it for 1 month and then completely stopped
Frustrating inconsistency
So much inconsistency in connection of app and parent monitor to cameras. Have 2 cameras and one works while other doesn’t, so it’s not my internet. Goes in and out multiple times per day. Power off and reset all the time. Randomly says to update app for “security” but there’s been no updates in 6mo. Maybe it’s time for an update??
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Camera Pairing Error
We cannot pair our phones to the viewer and there is no clear workaround to this. Regret buying this product.
Too many faults
Saved videos won’t open, motion videos won’t open, app won’t open, live video won’t open. I have to refresh the app so many times to be able to for it to work. And even when it works is still glitches.
Unbrauchbar
Funktioniert auf einem neueren iPhone nicht. Auf dem älteren meiner Frau ohne Probleme
App does not work
Never had problems in the beginning but now the app dosnt work unless the monitor is turned on which defeats the purpose
Unhappy review
I’ve had the baby monitors for 2 1/2 years. I had no issues with them until the new update came out now my camera goes off. It says motion and sound detected, but it’s not I’ve reset the cameras make sure the app is up-to-date. I’ve gone into my settings. Everything’s turned sound and video, but I keep just receiving notifications on my phone. That motion has been detected and when I go and look at it, it says no activity detect even though I’m receiving notifications saying that there’s been motion detected
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