Lefant User Reviews

Lefant
Lefant
Shenzhen USEER Robotics Co., Ltd

Customer Experience

Positive experience24.5% of reviews
Neutral6.8% of reviews
Negative experience68.8% of reviews

~ Based on 474 written reviews from the US App Store.

What users say

Is Lefant Safe?

Lefant has mixed safety signals based on user ratings. AppsHunter Safety Score for Lefant is 62/100.

This assessment is based on 64 user ratings, with an App Store average of 3/5.

Safety Analysis

43.8% of ratings point to a safe experience
12.5% of ratings suggest some concerns
43.8% of ratings point to a risky experience

~ Based on 64 App Store ratings for Lefant.

Is Lefant Legit?

Lefant appears to be a legitimate app. AppsHunter Legitimacy Score for Lefant is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

M5 max robot. No vac then mop mode, no 2 passes without using custom mode. No matrix grid cleaning

Needs lot of improvement to enhance robot cleaning
No vac then mop mode
No 2 or more passes to be selected f
No matrix cleaning path.

ATTENTION!!! DONT buy this product!

Please don’t waste your money!! Don’t buy this brand/product! We made the mistake of buying the more expensive higher tier (M5) and it’s utterly useless!

Must need app to operate the vacuum and the app is completely useless and doesn’t save functions or settings after editing and saving them, soon as you click/press clean it restores to the default settings and does its own thing.

It’s gets lost, “stuck” in open spaces, gets confused and spins around continuously on (thin) rugs, we actually bought a thin rug and stuck it to the floor, moved furniture around (to assist, even though there was decent clearances) still has same issues!

I repeat… DO NOT BUY!! Doesn’t deserve one star.. negative stars should be optional for this poor acceptance of an app/product!
Show more

App is trash

I love the actual robo vacuum but jfc, that app is a royal pain. Imagine if every once in a while you'd have to reconfigure every wifi device on your phone because it gets reset somehow??? I mean, this is the only product that does that and after several updates they haven't been able to fix it

Pratique

J’ai acheté ce robot Lefant pour mon fils handicapé. Il fonctionne bien (modèle M2) mais pas moyen de mettre le robot en français, c’est dommage car sinon ce serait un outil top pour l’autonomie sinon !

Response from developer

Bonjour, nous avons bien reçu votre suggestion. Nous pourrons envisager d'ajouter la langue française dans une prochaine mise à jour.

App quits working

Setup was easy. It connected and for the first 6 cleanings it worked great. Then the app completely quit. After it being on the charger all day it says 13%. Nothing in the app will actually work (creating no go zones, starting the cleaning - nothing). I’ve uninstalled the app and reinstalled and nothing can get it to work. It does still clean if you manually push the button on the actual vacuum. You just can’t schedule anything.
Show more

Always having trouble

Do not buy this vacuum because of this poor app.

Robot no longer connects

I moved homes and now I cannot re-configure my robot (M210P). It gets to 85% connected and then cancels out. I have tried the troubleshooting they recommend and nothing works. My wifi signal is 2.4GHz and works well. I have reached out to customer support twice now and received no response. On top of all of this the app interface is just terrible. I wouldn’t bother with this product or app regardless of price point.
Show more

Gotten worse

Edit:

The below issue has gotten worse. Just made a new map and my robot deleted it after one cleaning. Will have to trash it.

Unfortunately my vacuum now creates new maps on its own, it also starting removing no go zones. I guess the Chinese are interested in what I keep tucked in the corners of my home.
Show more

Can’t scan house

Says it has scanning setting but it doesn’t , it also constantly avoid areas I need it to clean.

Otherwise lovely

Robot parfait

Robot facile à utiliser, peut-on espérer qu’il dialogue en français ?
Ce serait plus pratique..

Response from developer

Bonjour, c’est prévu. Quel modèle de robot possédez-vous ? La fonction de changement du pack vocal français sera déployée progressivement, restez à l’affût.

Promise that fails to deliver

The M1 presents itself as a good introductory robot vacuum BUT it’s far from it the APP IS A NIGHTMARE, we her it’s IPhone or android it behaves the same doesn’t connect AND IF you’re lucky to get it connected once in the app the software itself is horrible the main persistent issue is the app says battery is ZERO/Low so you can’t use any of the feature… but on and off and manual cleaning work fine and battery is fine…. Spend the extra 50$ get something else don’t make same mistake
Show more

Intrusif

Les appareils Bluetooth autre que le robot sont scanné par l'application je ne vois également pas pourquoi une demande de localisation exacte peut avancer au bon fonctionnement de l'appareil.
de plus sachez qu'après la garantie il est quasiment impossible de trouver une batterie de remplacement y compris chez Lefant
Sinon l'aspirateur fait le job
Show more

Response from developer

Bonjour. Le Bluetooth est un moyen de connexion au robot aspirateur. Il est normal que d'autres appareils fonctionnant sur la même fréquence soient détectés lors du balayage. Concernant l'achat de batterie que vous mentionnez, veuillez contacter notre service client dédié qui pourra vous en procurer. Notre adresse mail est support.us@lefant.com

Impossible de faire marcher le robot

Le robot ne fonctionne pas il bip juste quand je lance le nettoyage sur l'application il bip, avance un peu puis une fois qu'il quitte la station de charge il s'éteint, payer 80€ pour ça sa ne vaut pas du tout le coup.

Response from developer

Bonjour, vous pouvez essayer de lier l'application d'abord pour vérifier le niveau de batterie, puis lancer le nettoyage une fois que la batterie est complètement chargée. Vous pouvez également configurer un nettoyage programmé pour un fonctionnement sans dérangement.

Do Not Buy

I have posted many review and updates on this, it used to be ok (2.5 stars) now it’s a 1. It just keeps getting worse.

I couldn’t tell you how many times it has ignored the map and done whatever it wants but even more times it has disconnected from the internet. And when it does that you can’t just reconnect it, no. You have to reset it up and remap the entire house!!!

In the bin. The amount of time I spend fixing it, it will SAVE me money to buy a new one from a different brand.
Show more

Gotten worse

Unfortunately my vacuum now creates new maps on its own, it also starting removing no go zones. I guess the Chinese are interested in what I keep tucked in the corners of my home.

À fuir

Au début tout va bien, mais avec le temps c’est une horreur j’ai le M3L la carte se dédouble sans aucune raison tous les quatre matins ce qui lui fait perdre la tête le robot se déconnecte tout seul, il faut le reconnecter manuellement tous les jours sans parler du fait qu’il tombe et se coince tout le temps de partout très déçu je l’avais acheté avec beaucoup d’espoir
Show more

Response from developer

Nous sommes désolés qu'il y ait un problème d'enregistrement et de partitionnement de la carte. Veuillez contacter notre service client dédié à l'adresse support.eu@lefant.com. Nous vous aiderons à effectuer les réglages, afin que vous ne rencontriez plus de déconnexions fréquentes ni de perte de carte.

Stopped working since the app update

Completely stopped working since the update. Doesn’t map anymore, it just spin around and doesn’t clean. You can only manually control it so what’s the point? 🍋

Was okay when it worked

I’ve had the app and vacuum for about a year, not the worst but I have had better
But as of the last update (I think) the app and vac no longer connect and not matter what I do they will not work.
My WiFi hasn’t changed but the smart life connection will not appear.
Not happy

Waste of money

Hoover works ok when connected, but loses connectivity multiple times per week, then loses saved schedules, previous maps and no-go zones. Fit for the trash. Avoid.

No mop only mode after apps updated

I loved that I can switch between vacuum or mop only mode now they don’t have mop only mode which takes too much battery to do mop AND vacuum AT THE SAME TIME. And keep getting stuck doorway which it never used to. Please bring the mop only mode back !!!!!