Wifi Issues
We had to change our Wi-Fi router, and ever since then, my robot has been offline. The schedules still work, but because it is offline, the entire app is grayed out, and I can’t click any buttons. That includes the settings, where I should be able to change my Wi-Fi and get it back online. I tried calling customer service, and they told me that I have to completely take my robot off of the app and redo the whole system just so I can fix my Wi-Fi on the app. I think that’s a serious design flaw within the app, to completely shut out every button, including basic settings just because the Wi-Fi isn’t working properly. How am I supposed to fix a Wi-Fi setting if I can’t access the Wi-Fi setting?
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Sucks
It’s all fun and games until it won’t connect to the WiFi anymore and customer support won’t help.
Disappointed
The application/vacuum often forget or delete the home map making any scheduled cleaning moot. Very frustrating to re-map so often and have stopped using any schedule which is a shame because it was the best feature. Will look for a different brand next time.
Unreliable
The app updated and signed me out. I lost the device and all the maps. Not the first time this has happened, which is really frustrating.
Infuriating
Map lost again. I’m so tired of remapping my home. Even thinking of replacing this eufy robot with another brand so I can get another app where my maps and schedules are lost on an almost monthly basis
