Unreliable
The app updated and signed me out. I lost the device and all the maps. Not the first time this has happened, which is really frustrating.
Infuriating
Map lost again. I’m so tired of remapping my home. Even thinking of replacing this eufy robot with another brand so I can get another app where my maps and schedules are lost on an almost monthly basis
Disappointed
The software is extremely disappointing. The maps randomly disappear for no reason, which makes the whole experience unreliable.
Has anyone on the team actually tested the manual cleaning mode before releasing it? It feels like basic functionality wasn’t properly tested.
Another major issue is that the robot becomes completely confused whenever I move my sofa. If I pull the sofa out and try to clean the newly exposed area, the robot simply can’t handle it.
The hardware may be acceptable, but the software is genuinely poor. Because of this experience, I honestly don’t see myself buying this brand again, and I definitely can’t recommend it to anyone.
Software quality at this level is simply not acceptable.
Has anyone on the team actually tested the manual cleaning mode before releasing it? It feels like basic functionality wasn’t properly tested.
Another major issue is that the robot becomes completely confused whenever I move my sofa. If I pull the sofa out and try to clean the newly exposed area, the robot simply can’t handle it.
The hardware may be acceptable, but the software is genuinely poor. Because of this experience, I honestly don’t see myself buying this brand again, and I definitely can’t recommend it to anyone.
Software quality at this level is simply not acceptable.
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Doesn't work anymore
What happened to this app? My lights turn on, I get them in flashing mode, and they cannot be found by my WiFi. I had a few good years but recently they're useless.
3 vacuums failed
This is the third vacuum that is non functional. Company just keeps sending me broken units that don’t even have any suction at all and move only 2 feet before error alarm. This is ridiculous. I had my original unit less than 10 months. This feels like the definition of insanity. How about a human to just help?
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