Infuriating
Map lost again. I’m so tired of remapping my home. Even thinking of replacing this eufy robot with another brand so I can get another app where my maps and schedules are lost on an almost monthly basis
Disappointed
The software is extremely disappointing. The maps randomly disappear for no reason, which makes the whole experience unreliable.
Has anyone on the team actually tested the manual cleaning mode before releasing it? It feels like basic functionality wasn’t properly tested.
Another major issue is that the robot becomes completely confused whenever I move my sofa. If I pull the sofa out and try to clean the newly exposed area, the robot simply can’t handle it.
The hardware may be acceptable, but the software is genuinely poor. Because of this experience, I honestly don’t see myself buying this brand again, and I definitely can’t recommend it to anyone.
Software quality at this level is simply not acceptable.
Has anyone on the team actually tested the manual cleaning mode before releasing it? It feels like basic functionality wasn’t properly tested.
Another major issue is that the robot becomes completely confused whenever I move my sofa. If I pull the sofa out and try to clean the newly exposed area, the robot simply can’t handle it.
The hardware may be acceptable, but the software is genuinely poor. Because of this experience, I honestly don’t see myself buying this brand again, and I definitely can’t recommend it to anyone.
Software quality at this level is simply not acceptable.
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Doesn't work anymore
What happened to this app? My lights turn on, I get them in flashing mode, and they cannot be found by my WiFi. I had a few good years but recently they're useless.
3 vacuums failed
This is the third vacuum that is non functional. Company just keeps sending me broken units that don’t even have any suction at all and move only 2 feet before error alarm. This is ridiculous. I had my original unit less than 10 months. This feels like the definition of insanity. How about a human to just help?
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Terrible
Does not work. I hate it and I am sick of trying to get it to work
App CONSTANTLY resets!
I’ve had this vacuum and app for three years now, and it completely forgets all network settings once a month! I’ve had different phones, different Internet and different routers… and the app ALWAYS forgets. I have to delete everything and go through setup every single time.
The past year I’ve just been using it manually by pushing the buttons on the unit. I decided to redownload the app again to see if any updates/changes occurred… and it doesn’t appear so! Otherwise you wouldn’t be reading this.
The past year I’ve just been using it manually by pushing the buttons on the unit. I decided to redownload the app again to see if any updates/changes occurred… and it doesn’t appear so! Otherwise you wouldn’t be reading this.
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Crash on iPhone.
Unusable. Crash whenever open
Missing text strings in "Dirty Water Reservoir" guide
There is a glaring UI bug in the maintenance section. When trying to view the steps for the Dirty Water Reservoir, Steps 2 through 6 fail to load the actual text. Instead, the app displays unrendered string keys like accessory_card_robotwaterbasin_e2528_maintain_step_5. Please update the app to properly load these translation strings.
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No widgets!
App isn’t compatible with new IOS apple, and no updates have been made to bring back widgets despite in app updates saying this is temporary.
Very Problematic
Got 2 robot vacuum after warranty period, it started to complain about the battery. I changed it but after few months, the problem is there again. Support very unresponsive and you won’t get any support from this company. Avoid at all cost
Works fine most of the time
Keeps going me out. Annoying
Good Job!
This app works well for me in nearly a year I’ve had it, even though I use a very old iPhone SE.
Trash
Why did you make a totally decent app turn to rubbish? Trying to sell more stuff, yes? You’re losing me eufy.
Request time out
Every time I go to change a schedule or a command it says request time out. It is so stupid and doesn’t work. The machine is very expend for something that doesn’t work. Fix your app and do better
Garbage
Eufy robovac now constantly forgets room maps rendering the entire point of a robot vac a joke. Don’t buy this rubbish
Maps Deleted
Works well some of the time.
Maps are deleted upon updates.
It would be nice if the maps were local and had the ability to be imported/exported.
Maps are deleted upon updates.
It would be nice if the maps were local and had the ability to be imported/exported.
Eufy vacuum
No longer loads maps, the eufy refuses to go into a room now saying there is no possible way in there even though there is no restrictions in the app or on the floor.
New onset problems
This is my first robot, vacuum cleaner. I have had it many years, and I have always loved not having to vacuum or sweep every day. Setting it up with easy. Mapping the house was easy. Replacement parts are reasonably priced and easy to change. I have always had problems with losing Wi-Fi and I thought it was because the modem was too far away from the base. We got wi-Fi extenders, and I moved the machine closer to the main modem, but it still happens. It is very annoying because I have to reset the machine every time. The steps are not clear because the buttons that it says to push are the same on my machine. Despite it being off-line, it's still cleans and functions normally even if it's off-line. I just can't adjust the map or set no go zones if it's off-line. The latest thing is my whole house map was lost, now I have to remap the whole house. Sometimes the problem goes away and all of a sudden everything is back to normal. One thing I have noticed with this machine is that it leaves a small scuff mark on each leg of everything it goes around, chairs, tables, sofa legs, so I stuck a piece of felt on the machine all around it to prevent this problem. But it has caused permanent damage on my furniture, which I imagine happens with all machines. I love it so much, but I hate having to reset and re-map the house often.
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Only gets a 2nd star because it mostly works.
Like spam? Get endless marketing messages you can’t turn off! Want to save certain room/function programs so you don’t have to manually enter the instructions every time? Ha ha! The joke is on you! Sometimes it follows the saved plan correctly, and sometimes not! Roll the dice and see if you’re lucky today!
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Used to be good
In the last year, this app has become practically unusable because it refuses to switch between maps. Restarting the app 5-10x works sometimes. I love the vacuums, but no point in buying again if the maps won’t work.
