This app is a scam?
Credit charge but not food
Great!
Really enjoying the app now with all the new restaurants.
Terrible service -1 stars
Bought food from Popeyes and when driver showed up food was thrown from bag and left open where I could see my food from outside the bag.
Bad service
Hey @letseatcayman — I spoke to Sarah at the restaurant, and she confirmed the food has been sitting there for a long time. Your driver never showed up. All I’m getting from you is “sorry” with zero action.
This isn’t just bad service—it’s straight-up unacceptable. If you can’t deliver what I paid for, refund my money and stop wasting people’s time. Cayman businesses and customers deserve better.
#CaymanIslands #CustomerServiceFail #LetDownByLetsEat
This isn’t just bad service—it’s straight-up unacceptable. If you can’t deliver what I paid for, refund my money and stop wasting people’s time. Cayman businesses and customers deserve better.
#CaymanIslands #CustomerServiceFail #LetDownByLetsEat
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Twice my credit card info was stolen on this app
After purchases on Let’s Eat, there were a series of over ten transactions for PayPal on my credit card.
The bank think the breach is Let’s Eat.
It happened twice.
Beware!
The bank think the breach is Let’s Eat.
It happened twice.
Beware!
Best Food Delivery App in Cayman!!
Let’s Eat is definitely my go to delivery app when I am in Grand Cayman. The new design is amazing! It’s great for food delivery from the great restaurants in Cayman. Especially Pepper’s which is a favourite and Let’s Eat is the only delivery option for this must try restaurant. But it also now does delivery for convenience items, pharmacy, flowers and baby supplies. And is soon adding groceries. It’s really a one click option for all your delivery needs!
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0 stars! Stole my money!
AVOID AT ALL COSTS! Double charged me on an order 4 weeks ago and now refusing to refund it stating over and over again that they will “follow up with their accounting department again”.
Trash
App does not allow me to enter my card info to complete purchase
Drivers always late
I’ve tried the app again but still the service is terrible. It would be good if you could pay additional to get a single delivery made rather than the driver delivering to multiple locations before getting to you. Have had my order delivered cold every single time and the customer service will simply ignore you if you point this out.
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Terrible service
I used to love this app. But recently the service has been absolutely horrible. The customer service is rude and constantly blaming late and poorly delivered food on the vendor and not themselves. They never update the status of the order because they are driving around delivering too many meals at once.
The food usually arrives cold or Luke warm. Do Better!
The food usually arrives cold or Luke warm. Do Better!
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Terrible service over 1.5 hours waiting for my food!
Also cannot get ahold of them to complain!
Bad delivery service and poor customer care
Drivers often collect food late so food is cold then take an hour to deliver when customer service say they should be 10 minutes. They don’t update the app so you can’t see what they are doing or where they are.
Customer service act like robots and don’t answer your query in full and rather than a police make things up and blame restaurant when it’s actually there fault.
It’s also painful because a manager is never available and they refuse to give refunds when they are due
Customer service act like robots and don’t answer your query in full and rather than a police make things up and blame restaurant when it’s actually there fault.
It’s also painful because a manager is never available and they refuse to give refunds when they are due
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Wing man pickup
There is no possibility to pick up food from wingman
Painful
I have many instances of poor service. I try to be understanding but I find that my food is delivered cold, delivered very late and the customer support is painfully inadequate. Come on respond to complaints and be prompt with complaints
Cool app
Lots of restaurant’s with variety of foods!
Good App. Bad service.
If you want cold food that takes a few hours to arrive then this is the app for you. The delivery service is bad but the app is great. You can see your food sitting at the restaurant waiting to be picked up. For like an hour.
Allows delivery service ever!!!!
Subway is only 6 blocks away and both times I could have walked there, ate, and walked back in half the time my orders took. Both times it took over a hour. The roasted chicken was ice cold and the bread is soggy (even when I didn’t add Mayo the second time). I even sent a complaint the second time that my food is sitting there waiting and they tell me that it’s 25 min prep time (for Subway!!!) Even with that it’s been 38 mins so it’s ready. Took 68 mins before my food got here even. Food services to use are Uber Eats, Grub Hub, Door Dash, and Food Dudes!!!!!
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Glitchy
Great service. But I have to delete the app after each use and reinstall. Been this way for a while.
The app is so glitchy
I love the concept of the service - order your food by mobile app, pay for it, no hassle. Delivery person delivers and it’s already paid for. The delivery people are nice too. However; every time I want to use the app I need to delete it from my phone and download again because it does not allow me to sign in. It’s a real pain. I’ve used the app a few times over the past 4 months hoping it will get better but it looks Iike they have no intention of fixing the app issues. Also, it takes forever to get the food. Feels like more than 40 minutes. I mean these people have a parking lot full of vehicles. Why can’t I get my food in 30 minutes or less. So I am trying out the other food delivery app in Cayman. I will come back if you fix the issues.
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Took a Good App and Made it worst
Was a good app, simple user experience. Was straight forward and then they decided to make it complicated and frustrating to use.
