Avoid at all cost!
This company is awful! Zero customer support and service.
10 yrs using
We have used this service for 10 years and quite unhappy with the big cost increase. They said it was to cover light speed taking over and doing more updates making the service better. Hasn’t happened yet and every time I have an issue, they blame my internet which has zero issues.
Was ok at one time now it is Terrible
Service is not good they constantly try to force higher plans mow that we have been a customer for many yrs. Constant crashes. We use our own payments but even still have a lot of issues considering how much we pay. No way I would pay more. They want to make more money that is it and if the system isn’t working we can’t operate efficiently. Truly frustrated with the service or lack of
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Always crashing
This app is always crashing and causes our printers to not be found when printing tickets. This causes a lot of issues when we are busy as we miss orders when the printer doesn’t print.
Does not work beware before you sign
New company takeover. New Higher fees, misleading contract, low quality hardware they force you to use, disconnects after 1 or 2 transactions on both terminals, Horrible customer service. Biggest regret of my life. Held hostage with a three year contract. Ruined my business.
Extremely unreliable
Constant card-reader disconnections on all of our terminals. This has been an ongoing problem for more than a year, and their barely intelligible “tech support” has been worthless.
Way worse since Lightspeed purchase
When Shopkeep used to run this App it worked well and support was good.
Since Lightspeed has purchased that company the App performance is way worse. Crashing, more limited compatibility with accessories ((printers, scanners etc). And service is now terrible. “Account Managers” are overtly predatory sales people pushing for expensive plan and equipment upgrades that were never necessary before.
I miss shopkeep and would dump this app in a second if there was something else with decimal quantity sales and inventory management with custom reorder points and reorder reports that export to excel (.csv)
Since Lightspeed has purchased that company the App performance is way worse. Crashing, more limited compatibility with accessories ((printers, scanners etc). And service is now terrible. “Account Managers” are overtly predatory sales people pushing for expensive plan and equipment upgrades that were never necessary before.
I miss shopkeep and would dump this app in a second if there was something else with decimal quantity sales and inventory management with custom reorder points and reorder reports that export to excel (.csv)
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so unreliable
Constantly crashes between customers. Have to close and restart it every time we wake the ipad up. Card reader and receipt printer disconnects from the app seemingly on a whim. I’ve complained to the company before and they’ve blamed it on my Wi-Fi but that definitely isn’t the problem.
The worst
Way too many problems with this app. Aggravating my employees and my customers.
Been trying to activate register for a month
Never really had a problem with shopkeep until light speed bought it. Our store has two registers and one randomly stopped getting updates one day so I tried to reset it and reactivate. That was a month ago, I’ve called and talked to people 4 different times and they can’t figure it out either. Last time I called, after 2 hours on the phone their solution was “go contact apple if you can’t download a fresh copy of the app”
Please fix this or I’m switching to Shopify.
Please fix this or I’m switching to Shopify.
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Started from the bottom & it’s still there
All the app does is move super slow & it just loves to crash all the time. Customer service has either been extinct or doesn’t want to help you.
Raging dumpster fire
Always lagging between program switches, and now crashing during the routine switches. Attempted program and device reset with no results. Trash
Great Idea Awful Product
Just read everyone else’s comments. It’s all been said over and over again. For the love of God please just solve the issues!
Customer support is the worst!
I’ve been a customer since 2016. During the busiest season of the year their software wasn’t updated to Apple I-Pad updates causing the register to crash every time we attempted to print a customer receipt. In September we disconnected their card reader and are using a different company but they keep taking $29.94 out of my checking account for not being PCI compliant with their credit card reader. I explained VIA chat that I’m not using their card reader!, It’s no longer possible to speak with another human being in customer service because all they have is chat via EMAIL!? If I have to have this much stress with a app to do business…time to look elsewhere.
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Horrible pod
If I could give negative rating, I would. They blame our issues with internet connection, however we have had our internet tested multiple times with zero issues. Only issues is with ShopKeep. Today is last time I deal with them. They double credit charged customers and not one of those charges even paid us. Member since 2014….not any longer
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Terrible customer care and garbage hardware/software
I own a small cafe and when I purchased it from the previous owner they already sadly had ShopKeep. In the 6 months I’ve had them, I’ve gone through 4 iDynamo card readers with zero care or concern from ShopKeep or Lightspeed. Each session with them ends with them telling me I need better internet or doing yet another speed test which never resolves the fact that my cash drawer and printer stop working randomly, swiping cards works maybe 40% of the time. Dreadful product, and the absolute worst customer service I’ve ever experienced. Go with Square or Toast
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Developer support is non existent
I have been using ShopKeep for 5 years in my retail liquor store. I have been asking to have a case-break function implemented into the back office for inventory (beer) management ever since. I’m not sure why it’s so difficult to add this feature. For 5 years proper beer inventory management has not been possible. If you have a retail business that breaks cases into singles, 6/12 packs this app isn’t for you. There’s no way to actually speak to a dev. Now it’s slow phone support which wasn’t always the case. The app looks cool and the pocket app is a nice feature, but my days of using this app to run my business are coming to an end.
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iPad Bluetooth is working fine, but the app won’t connect to the card reader.
Fix your connection issues with the Link/2500 and this app. Your about to lose a customer.
Buyer beware
We’ve had nothing but problems with this app since installation. The Link2500 continues to disconnect from Bluetooth on our iPad, and will only reconnect after rebooting and re-pairing the card reader to the iPad. This is incredibly tiresome, especially during our rushes.
Their help desk continues to feed me the same line to repair this issue, but I’m now convinced they either can’t or don’t know how to fix it. We’ve used this less than 90 days and are contemplating moving to another solution. Get it together ShopKeep!
Their help desk continues to feed me the same line to repair this issue, but I’m now convinced they either can’t or don’t know how to fix it. We’ve used this less than 90 days and are contemplating moving to another solution. Get it together ShopKeep!
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Don’t do it!
Similar to other reviews, nothing but glitches and malfunctions and constant troubleshooting. Customer Care expects you to stop sales in order to troubleshoot while trying to operate a busy business and has never once been able to solve the issue of my two registers never syncing, which means I have to void tons of double checks at the end of every day. What a nightmare. Currently transitioning over to Toast!!
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