LINE User Reviews

Customer Experience

Positive experience15.5% of reviews
Neutral6.8% of reviews
Negative experience77.7% of reviews

~ Based on 1,469 written reviews from the US App Store.

What users say

Is LINE Safe?

LINE has mixed safety signals based on user ratings. AppsHunter Safety Score for LINE is 64/100.

This assessment is based on 18,142 user ratings, with an App Store average of 3.2/5.

Safety Analysis

51.5% of ratings point to a safe experience
9.6% of ratings suggest some concerns
38.9% of ratings point to a risky experience

~ Based on 18,142 App Store ratings for LINE.

Is LINE Legit?

LINE appears to be a legitimate app. AppsHunter Legitimacy Score for LINE is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I never recommend this app

I couldn’t get back on to my old account years ago and line made it extremely difficult to get back in.

So I definitely would not recommend using it if you are going to have a hard time getting back in to that very same account

Can’t login new phone

Like everyone else, I got a new phone. I can’t login because I logged in using my US phone number and email. Line only allows you to login with GMail, Apple, or phone number but not for US. I made purchases on that LINE account that I will never get back unless I repurchase it on my new account. LINE does not have a customer support team that I can easily contact. Very stupid thing to lose my account over because they took features away that they use to have before and don’t anymore. Very frustrating for LINE users, I would not recommend using this app to other people because of this. Very poorly designed and not thought out.
Show more

Terrible App

unable to get you account back when you forgot to transfer the account to the new device and customer service is not responding either

Wouldn’t let me log in

I’ve tried so hard to log back in to my new device and now it’s not working! Fix it before I’m never trusting this app again.

Worst app ever

Can’t login unless you have Line on another device. Can’t create a new account because phone number is already linked to an existing account, which, as mentioned, can’t be used to login unless you have installed line on another device. Do you see the issue here Line??

No backup support

Can’t load new friends by ID or phone number

重新安裝後帳號無法登入,客服也沒再處理

重新安裝程式後,重新登入的時候,一直要舊程式的QR code ,帳號密碼登入也沒有用,請打開這個功能。不然沒有機會補連結Google 帳號。
寫信聯絡客服都沒有回信,連客服電話也都沒有提供。

Transferred phones and now locked out

I traded my phone in and now I cannot log into line there’s no support and no way to get Line back

They made a bad app even worse

Amazing, very impressed

Is the best way to enjoy the line experience

The app cannot send or receive messages, when you hit send the message is gone and was not send so proper way to use this app is type message- double click- copy- send(you will notice msg is gone but not sent)- double click- paste- hit send again - repeat if not working- swipe up- close app- reopen app- repeat previous process👍
Show more

Terrible executive decision making

I lost contact with 10/11 of my close friends from Japan because Line implemented a new policy/feature that now excludes non-Japanese nationals. I lived with these friends for many months and contacted them religiously. However, because I originally signed up with an iPhone andU.S. number, it is now impossible to recover my account due to how Line implemented this nonsensical policy. I am deeply saddened by this. Line wasn’t just a means through which I can reach my Japanese friends, but was actually my #2 favorite messaging application next to Signal. My experience on Line far exceeded iMessage, WhatsApp, etc… Line, you have to fix this!!!
Show more

lost my account

LINE is truly the worst messaging app! It was acting up so I wanted to logout and back in. When I can't find the logout button I thought I can delete and reinstall the app. Since I have transferred to my nee phone previously so my old phone no longer works for login and I have a USA number. I don't have my apple ID or email tied to my LINE account and now it tells me I can't log in with my phone number?! My account is lost for ever!
Show more

Restricted My acc for no reason

I have never used line but I need to for my fancall that I am now going to miss because this app wants to restrict my acc that I have never used dont recommend this app at all

muito lindinho e bom para amizades

super organizado e muito bonitinho, tem poucas pessoas no app, é muito bom pasa fazer amizades, quem quiser me add ID:ester

Give me my US phone number account back

Took away support for US phone numbers and now there’s no way for me to log in or recover my account. Every attempt to contact support tells me I’m SOL. Chat history lost. Stickers I paid for lost.

Cant transfer accounts

Awful app. Cant transfer my 7 year old account because qr code wont work and I cant login via phone number in my country anymore. Now my old phone is logged out of line so I'm completely boned

醉啦

没有比这个软件在拉的通讯工具了q

It was already good...

But a few years ago they covered the application here in Brazil and even iMessage has more functions than this app. Besides, they didn’t invest in disclosure and simply the app was deleted before the competition. The code for new accounts hardly comes... which makes it even more difficult to create new accounts.
Show more

Terrible

I have so much disdain for this app. Having a main device and sub device is fine but it’s completely invigorating when you don’t allow login through Username and Password on mobile devices anymore and only allow Google, Apple or QR logins.

Don’t forget now you can only login through your phone number if it’s from Taiwan, Thailand, South Korea and Japan. Everybody else can just be thrown aside.

I’ve lost two accounts because of these awful awful systems. It doesn’t matter if you’re logged into your “sub device” because only the main device matters. I am NEVER using this app again. And everyone else should leave this app and use more reliable apps in the future.
Show more

App locks you out of your account

This app locks you out of your account and does not let you make a new one and makes it impossible to recover your account due to region locking. There is no customer service that you can reach without creating an account either so you’re just completely barred from ever using this app properly ever again. Very user unfriendly
Show more