Worse app ever
A worse app I have ever used. I restored my iPhone , then I just cannot log back in my Line account anymore. Mobile, Google and Apple account, none of them works. If it is not because my mum still uses this app, I’ll never use this. Who developed this app? So bad.
can‘t sign up
I don’t know what’s going on, I can’t sign up, I don’t have an account. It tells me that it is temporarily blocked, but there is no detailed time, and I have been blocked for a long time. I don’t know how to solve this problem!!
Login Error
My phone number can’t use in my country.
Horrendous
Can’t log in on a new device. Can’t reset. Can’t even log in with Google. Horrendous user experience.
Inexcusably archaic backup architecture
Every other messaging app figured out how to move your chats to a new phone years ago, but LINE is still stuck in 2010.
Transferring to a new phone completely wrecked my account. Because standard phone verification is a mess for US numbers, I was forced into the "Easy Transfer QR code." What they don't make obvious is that the QR code only copies the last 14 days directly. For the rest, it relies on whatever random cloud backup you have.
Turns out, LINE’s
background auto-backup had silently failed years ago without a single warning. Instead of flagging that the backup was years out of date, LINE just restored an ancient snapshot and instantly nuked the database on my old phone. Years of chat history, shared memories, and conversations were vaporized in seconds, with zero warning and no way to get them back.
It is mind-blowing that an app this massive still uses software architecture so fragile that it wipes your local data without asking. If you actually care about keeping your chat history maybe consider another app.
Transferring to a new phone completely wrecked my account. Because standard phone verification is a mess for US numbers, I was forced into the "Easy Transfer QR code." What they don't make obvious is that the QR code only copies the last 14 days directly. For the rest, it relies on whatever random cloud backup you have.
Turns out, LINE’s
background auto-backup had silently failed years ago without a single warning. Instead of flagging that the backup was years out of date, LINE just restored an ancient snapshot and instantly nuked the database on my old phone. Years of chat history, shared memories, and conversations were vaporized in seconds, with zero warning and no way to get them back.
It is mind-blowing that an app this massive still uses software architecture so fragile that it wipes your local data without asking. If you actually care about keeping your chat history maybe consider another app.
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Worst app when you buy a new phone
Do i need to say more? Over complicating transferring account to new device. Other messaging app, you are log in, verify and done. This app is useless when it comes to that.
No way to sign in
I can’t sign in because I don’t have my old device.
Nor can I creates new account because phone number not allowed in USA, and my apple account is already assigned to the account it won't let me sign in to. Major fail!
Nor can I creates new account because phone number not allowed in USA, and my apple account is already assigned to the account it won't let me sign in to. Major fail!
Ridiculous restrictions on login from new phone
I use Sign in with Apple. I got a new iPhone. I did not restore an iPhone backup. Now I cannot log back into my account, even though I am on the same iCloud account and the same Log in with Apple as before.
cant access my account from United States
Piece of garbage
Cannot access my account
I am very disappointed in this app why are we not allowed to use our phone number it’s the only way that we could get our information online app without the previous phone because it crashed I actually like the app but due to this, I have lost my account and it saddens me
Ridiculous
Ridiculous that I cannot even send a message
App is completely unusable
This has to be the least user friendly app I’ve ever used. Cannot transfer my account to my new device because I don’t have the old device. Even though my account is tied to my phone number, I cannot use my phone number to verify my account because I’m in the US. For whatever reason the app only allows me to use my Apple ID to verify my account. When using my Apple ID and password to verify my account the app sends my verification code through the line app itself to my old device (which I don’t have). There are no options to send the code to myself in any other way.
When I try to sign up for a new account, it won’t let me because my Apple ID is connected to my old account which I cannot get access to! Line support is zero help and if you want to actually talk to someone from line, it can only be done through the app! Kind of a big problem when the issue is I cannot sign into the app.
It is legitimately as if they do not want people to use their app. I don’t think I’ve ever had a more frustrating experience with any app and I wish I could give this zero stars. Find any other messaging app to use if possible!
When I try to sign up for a new account, it won’t let me because my Apple ID is connected to my old account which I cannot get access to! Line support is zero help and if you want to actually talk to someone from line, it can only be done through the app! Kind of a big problem when the issue is I cannot sign into the app.
It is legitimately as if they do not want people to use their app. I don’t think I’ve ever had a more frustrating experience with any app and I wish I could give this zero stars. Find any other messaging app to use if possible!
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Bad Ai system
The ai system will suspend you without even telling you what was done. It also doesnt offer any time period of which the suspension will me lifted. I use this app purely for school assignments and now due to the horrible ai, i have to take other routes to make sure things are marked as done in my classes.
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Arbitrary blocks nonexistant customer support
I’ve been locked out of my Line account for the better part of two years and no matter how many times I submit an inquiry for support they do not respond. They simply do not care about non-Japanese customers and will not help you if you run into account issues
Terrible
LINE has made creating a new account unnecessarily difficult. I’m in the U.S. and simply want to create a NEW account after my old phone was destroyed. LINE’s own Help Center says iPhone users can sign up with Apple OR Google, yet the app only gives me Apple. My Apple ID is tied to the inaccessible old account, so choosing it forces me into an endless account-transfer loop.
No Google option. No phone-number signup. No way to simply say “I want a new account.” Even their support documentation sends you in circles.
A messaging app should not make creating a new account this complicated. This is one of the most frustrating account setup experiences I’ve encountered.
No Google option. No phone-number signup. No way to simply say “I want a new account.” Even their support documentation sends you in circles.
A messaging app should not make creating a new account this complicated. This is one of the most frustrating account setup experiences I’ve encountered.
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No longer log into my account
Recently ask the sudden I can no longer be able to log into my LINE account due to the same reason “yamachan4” indicated. My mobile # is in the States, & now I lost all my contacts & it’s even hard for me to communicate with my dad… this is really frustrating, but we should not suffer the consequences because of the mobile #of which country.
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Limited Functions, No Support
Having moved from Japan/Taiwan, I’m very disappointed about how limited the app functions and support are outside of these countries. I have purchased themes that no longer shows its full design after app updates. The sticker display suggestions don’t work anymore because I cannot download relevant languages. Chat history is very easily lost because of the lack of an automatic, complete backup system. I can never set up LINE Pay and other functions. It’s such a shame that nothing integrates well for uses across different countries.
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Ya
So sugoi🇯🇵🇯🇵🇯🇵🇯🇵🇯🇵🇯🇵👹🎌🎌🏯👹🏯🎌👹💴👹🎌🏯🏯🎌💴🗾🏯🏯🎌
One of the worst UX design
As a user outside Asia, ridiculously difficult to use basic functionalities - got blocked by every click. There is no way they will tell you what's wrong, just throw the "system error" to your face.
Painful
Old phone broke. Got a new one and can’t access my account or create a new one. Tells me to input a code from a chat I can’t access.
