No access to account
I got a new phone and can’t create a new account or access my old one. Please fix this
Line not working
Not working on my iPhone can’t add friends or my phone so to using it useless app
Terrible
In Australia this app is useless
Yen
Change to new phone and try to use the mobile to log in, but failed since it’s no longer support Australia mobile verification.
logging in
i can’t log back in my account meaning that i’ve lost everything that i had on my line acc since i would’ve logged in with my phone number and now in the uk we can’t do that so now i have no access back in
Support is terrible
If for any reason you change phones and try to add on newer device it’s a nightmare and support is useless or just don’t care I tried 27 times with emails to support and they just send back a generic response
Support is bad
If you’re not in Japan, you cannot even login with your phone number, stupid company
All chats disappeared
The latest update has a serious bug. I clicked on the birthday link and now can’t access any of my chats.
Can’t login anymore
Got a new phone and Line won’t let me login because I don’t have my old device anymore. Lost my line account and can’t open a new one. App is bricked. Useless.
Can’t access my account
I can’t access my account due to phone number login from US
Gmail login does not work
I tried to log in to LINE on my new phone, but I didn’t realise that a verification code was required from my old phone. Unfortunately, I had already reset my old phone, so I couldn’t access the code.
I then tried the alternative login method using my Google account with the same email address and password that were registered to my LINE account, but it still didn’t work. I had no choice but to create a new account and lost access to my previous one.
This has been an extremely frustrating and disappointing experience. There should be a clearer and more reliable way to recover an account when switching to a new phone. Horrible experience.
I then tried the alternative login method using my Google account with the same email address and password that were registered to my LINE account, but it still didn’t work. I had no choice but to create a new account and lost access to my previous one.
This has been an extremely frustrating and disappointing experience. There should be a clearer and more reliable way to recover an account when switching to a new phone. Horrible experience.
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I can’t login through my phone now
I’m honestly pretty disappointed with LINE’s customer support.
I deleted the LINE app from my phone because my phone storage was full. I did not delete my LINE account. I can still access my existing LINE account on my PC, so I know the account is still there.
However, after reinstalling LINE on my phone, I can’t log back into my account. The phone only gives me options such as logging in with Google, Apple, or a phone number. I tried logging in with the Gmail account associated with my LINE account, but it still didn’t work. My U.S. phone number also isn’t accepted.
I’ve tried contacting LINE support several times to explain the situation, but I haven’t been able to get a helpful response. Now, when I try to submit another inquiry, the inquiry form itself gives me an error.
It’s really frustrating because I can still use my account on my PC, but I can’t access the same account from my phone. I understand that LINE has security policies, but I wish there were a clearer way for users in this situation to recover their accounts.
I’m honestly pretty sad and disappointed with the support experience.
I deleted the LINE app from my phone because my phone storage was full. I did not delete my LINE account. I can still access my existing LINE account on my PC, so I know the account is still there.
However, after reinstalling LINE on my phone, I can’t log back into my account. The phone only gives me options such as logging in with Google, Apple, or a phone number. I tried logging in with the Gmail account associated with my LINE account, but it still didn’t work. My U.S. phone number also isn’t accepted.
I’ve tried contacting LINE support several times to explain the situation, but I haven’t been able to get a helpful response. Now, when I try to submit another inquiry, the inquiry form itself gives me an error.
It’s really frustrating because I can still use my account on my PC, but I can’t access the same account from my phone. I understand that LINE has security policies, but I wish there were a clearer way for users in this situation to recover their accounts.
I’m honestly pretty sad and disappointed with the support experience.
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How can Line be so popular? Needs massive improvements
My wife just got a new iPhone and now you’ve locked her out completely. She can no longer communicate with family in East Asia.
cannot login
I registered with a UK phone number after using it for one year it logged me out saying they do not support UK phone number to login. I connected the account to my Gmail before so I choose to login through Gmail and it did not work saying that it was not connected. Now I cannot login and I cannot contact people and there is no other possible way to login. Truly the worst app ever.
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Unable to transfer account
It’s so difficult to transfer account in the US since they discontinued transferring with phone number for the US region. I’ve lost my phone and now unable to access my account because I’d need to get the transfer code in LINE CHAT which I no longer have access to. I sent an inquiry and no response.
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Account verified
Please fix and have the US number to be able to sign in. This gives everyone a headache for not be able to use US number to log in or verify the account. If
The company wants people
Around the globe to use this platform, why you have to make it so hard and complicated to log in. Please find a way or solution for a US phone number users be able to log in to their own account. Everyone wants to be able to access their own account without any hassle and problems. People who lost their devices or their devices are no longer accessible, will have a hard time logging into line if there is such restrictions for logins
The company wants people
Around the globe to use this platform, why you have to make it so hard and complicated to log in. Please find a way or solution for a US phone number users be able to log in to their own account. Everyone wants to be able to access their own account without any hassle and problems. People who lost their devices or their devices are no longer accessible, will have a hard time logging into line if there is such restrictions for logins
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Terrible should be removed
Important Int’l contacts I had all gone because I updated my phone
Trash update
This app is trash. I got a new iPhone and when I transferred everything else over this app specifically would not transfer my account unless I had my old phone present.
Trash App Transfer
LINE has to be one of the most frustrating messaging apps I’ve ever used.
Trying to transfer your account to a new phone is an absolute nightmare. Unlike virtually every other modern messaging service—Messenger, Google Chat, Slack, and countless others—LINE makes something as basic as accessing your own account unnecessarily complicated.
And somehow, it gets even worse: when I finally gave up and tried to create a completely new account, LINE wouldn’t even let me do that. I attempted to sign up with Apple ID, only to have the app lock me out for seemingly no reason.
How can a messaging app make both transferring an existing account AND creating a new account such a painful experience?
This isn’t a minor inconvenience. These are basic functions that users should be able to complete quickly and reliably. Instead, LINE seems determined to put roadblock after roadblock between users and their own accounts.
The entire experience feels outdated, unnecessarily restrictive, and incredibly user-unfriendly. I’ve never seen an app make account access this frustrating.
At this point, I’m completely fed up with LINE. If the developers don’t seriously rethink how account transfers, authentication, and account creation work, I genuinely don’t understand how they expect people to keep using it.
Absolutely terrible user experience. I’m done with this app.
Trying to transfer your account to a new phone is an absolute nightmare. Unlike virtually every other modern messaging service—Messenger, Google Chat, Slack, and countless others—LINE makes something as basic as accessing your own account unnecessarily complicated.
And somehow, it gets even worse: when I finally gave up and tried to create a completely new account, LINE wouldn’t even let me do that. I attempted to sign up with Apple ID, only to have the app lock me out for seemingly no reason.
How can a messaging app make both transferring an existing account AND creating a new account such a painful experience?
This isn’t a minor inconvenience. These are basic functions that users should be able to complete quickly and reliably. Instead, LINE seems determined to put roadblock after roadblock between users and their own accounts.
The entire experience feels outdated, unnecessarily restrictive, and incredibly user-unfriendly. I’ve never seen an app make account access this frustrating.
At this point, I’m completely fed up with LINE. If the developers don’t seriously rethink how account transfers, authentication, and account creation work, I genuinely don’t understand how they expect people to keep using it.
Absolutely terrible user experience. I’m done with this app.
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Locked out of account
Locking your users who used a valid US number when they registered is completely dumb. This is the kind of things that would drive customers away and kill a company.
