LineLeader

Random crashes

Frequency timeouts

Constantly glitching

Forcing app closure and reopening

Takes too long to load

Cannot add anything if child isn't clocked in

Pictures uploaded by daycare won't show up for a full business day

Constantly notifies twice

Always logs you out

Constantly loading or freezing

Notifications are hit or miss

Cannot get notification when signing child in or out

Loading screen is seen most of the time

Feature to let them know you're coming doesn't work 99% of the time

Email notifications are ineligible to read

Forcing users to find PIN code sent to email to verify in app

Constantly freezes and kicks you out of the classroom

Struggle big time getting pictures to post

App isn't working constantly

Cannot send or edit posts to kids that aren't actively checked in

Customer service is rude and unhelpful

Technical issues on first day of school, new parents unable to receive photos

Cannot cancel subscription/account

Keep trying to charge account even though child did not attend

No way to get a hold of anybody for cancellation

Signs you out often

Signing back in can be a nightmare

App shows message but cannot open or page won't load

App requires updates and each time program is worse

Menus and feeds can be slow to load

Seems a little half baked

No proper auth flow

No proper notifications flow

No clear content visible

Login doesn't work

Randomly logs out

Cannot reset password

Too many steps for basic functions like check-in

Messages aren't easy to get to

Pictures posted are often blurry

Content never loads

Reports are terrible

Parent interaction side is bad

Cannot edit anything ever

Cannot run fundamental reports

Most reports cannot be exported or printed

Taking away functions that were useful

Helpdesk doesn't know how to help

Laggy and slow

Constantly logs out without warning

Delayed messages or pictures received late

App has gotten a lot better over the past 10-12 months

Takes a full hour for a photo to upload

Important updates found in same feed as menus/photos/events

Numerous bugs on the app

Outsourced to the cheapest bidder

Does not work as it's supposed to

Stopped loading when signing in recently

What's New still crashes

Pay UX is very unintuitive

Cannot log into the app

Endless loop of password resetting

Pictures stopped working, all black

Makes the app glitch and freeze

App crashes and closes when clicking 'what's new'

Features from desktop to app version are glaringly different

Express check in/out worked first day and never again

Notifications do NOT work on phone (no badges)

App is hard to message teacher if never messaged first

App does not work for a month or two

Nothing loads

Cannot login with email and password on app, but can on computer

Had to reset password again to get into phone app

Browser version on phone won't let access messages

Cannot see any of the 'moments' or anything, blank half the time

Not sophisticated

Doesn't give useful information for billing and payment history

Not user friendly

Hard to navigate

Notifications aren't correct

Have to delete and download app multiple times

App is broken more than working

Cannot see what school is trying to tell me

Support team says to manually update from App Store

Have to delete and reinstall app

Opens to blank pages

Cannot scan QR code to check in and out often times

Delayed posts of pictures

Seems like ancient technology

Cannot set up auto pay

Quadruple charge late fees

Charge late fees on top of fraudulent late fees

Updates come in hours later

Displays texts/updates/images a few hours later

Terrible user experience for both ends

App loads nothing but blank screens for 3 days

Pictures for posts don't load till late at night or next day

Freezes constantly

Loading for 2 hours

Cannot log into account while switching users

Never functions how it's supposed to

Cannot upload photo if kid is checked out

Slows us down significantly

Bracing for it to crash or not work

Always freezing and won't reload

Cannot check kids in/out, message teachers, or see what they are doing

Crashes on QR code scan

Whole school couldn't sign in today

Notifications don't appear when app is not open

ACH fee is petty theft

Difficult to find account balance/invoices

Scrolling through feed for billing notification is subversive and asinine

Never works properly, constantly crashing

Payment can't be taken together, only individually

Password, PIN, authorization code, user name, email all required

Constantly crashing

Inconsistent updates

Unidirectional communication

Typing glitch where text box automatically scrolls up

Multiple credit card fees for multiple kids

Cannot lay balance together, must pay individually

No more scraps of paper

Teacher can send updates through whole day

Easier to make payments than other centers

Check in on what child is doing throughout the day

Allows connection with teacher

Easy to use as a teacher

Difficult to use as a teacher

Takes several attempts to upload or edit information successfully

App crashes when trying to save a picture

Frustrating to work as childcare staff member

Constantly needing to message for help fixing issues

Love being able to see how child's day is going

Quick and easy updates

Add curriculum to the package

Widget for QR code scanning

More sophisticated billing and payment history features

Option to combine payments for multiple children

Fix typing glitch where text box scrolls up

Improve login system for app vs. browser

Make payment history and invoices more visible and accessible

Make login area on website more obvious

Allow editing of posts for children not actively checked in

Improve user interface for simpler tasks

Add dark mode option

Improve password recovery flow

Allow messages to be sent to parents without prior messaging

Improve notification system for check-in/out

Allow editing of posts for children not actively checked in

Make check-in/out process simpler (e.g., one button)

Allow editing of posts for children not actively checked in