Probably the worst maintained and functional app for care providers
If it wasn’t required by our daycare to use this app, I would never use it. I would rather just get a paper summary at the end from the teacher than sometimes get access to the app, sometimes not, random crashes, duplicate push notifications, frequency timeouts etc.
I dont blame the devs, I blame their management team that doesn’t understand the importance of building a functional app, even if it takes longer to do, instead of shipping half baked features and broken experiences.
I dont blame the devs, I blame their management team that doesn’t understand the importance of building a functional app, even if it takes longer to do, instead of shipping half baked features and broken experiences.
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Response from developer
Hi xdhima, we completely understand your frustration. An app you are required to use should work seamlessly, and paper shouldn't feel like a better alternative. We want to let you know that we took your specific feedback straight to our team. We are releasing a new build this week with a heavy focus on stability fixes—specifically targeting the timeouts and other poor experience elements you noted. We hope you'll give the new update a try, and please let us know at support@lineleader.com if it resolves these issues for you. If not, we would appreciate connecting to gather more details.
SUCKS!!ZERO
This app sucks! It is never working properly, constantly glitching and forcing you to close and re open the app. It takes way too long to load for a childcare app, we have too much to do to be waiting 5 minutes everytime we need to upload a diaper or meal. Parents are always complaining about it, how they don’t get notifications or how it doesn’t load properly for them. If a child isn’t clocked in you can’t add anything to their day at all. No messages or pictures unless you directly message the parents. The interface is clunky, and there are far too many options for so simple tasks. DO NOT GET IT!
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Terrible
This app is awful. Our daycare provider recently switched and you get what you pay for. It’s really bad, always logs you out, constantly loading or freezing. Interface is bad and lazy, notifications are hit or miss and you can’t get a notification when you sign your child in or out?! Get used to the loading screen because that is what you will see most of the time.
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Response from developer
Hi hej0610, thank you for sharing this feedback. We know switching to a new app is a big change, and it's incredibly disappointing when that app doesn't work smoothly right out of the gate. To be completely transparent, we experienced a broad system issue on May 11th that caused the extreme loading screens, freezing, and log-outs you experienced. That is absolutely not the normal standard for our platform, and we are deeply sorry for the terrible first impression. We are rolling out a new app build and corresponding updates over the next week with material fixes specifically targeting app stability, loading times, and session log-outs. We’ve also taken note of your feedback regarding sign-in/out notifications. We hope you'll give us another try after this week's update. Please let us know at support@lineleader.com if it resolves these issues for you. If not, we would appreciate connecting to gather more details.
Not helpful for parents
The fact that a picture uploaded by my daycare won’t show up on the parent side for a full business day is ridiculous. That’s not supporting the daycare or the parent. It constantly notifies twice and I have used customer support to fix it before. It’s just clunky and barely helpful
Infuriatingly bad
I’d like to shake the hands of the UX designers, product owners and software developers of this company who designed this utterly worthless app.
annoyed
I tried contacting them for a refund of my deposit, but they never returned it. How is it possible that school administrators allow programs like this? Furthermore, when there was a problem with an aide, everything fell apart. My daughter was discriminated against by them compared to another child, and they never did anything. At first, everything was fine, but then it became chaos when the school finally decided to discontinue the program because of all the problems. I was truly disappointed. They never returned my deposit, but they continued to charge me until the very end, even for the days my daughter didn't attend. In the end, they disconnected my account so I couldn't make any further claims. It's true, it's not much...
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Terrible
Our daycare transitioned to this app about 18 months ago and it has been terrible. It constantly freezes and shuts down. The feature that allows you to let them know you’re coming doesn’t work 99% of the time.
All In One Platform
I do love how the system is all-in-one. We have everything from CRM to billing to the parent platform. I love how it’s all connected. LL is constantly evolving and does ask for feedback from users and often incorporates into the system. There have been some kinks, but some of them are on the user end 😜, however, if the kinks are on LL end- they are quick to chat, and usually quick to fix the issue.
We are excited to how LL will grow in the future and hopefully add curriculum to the package.
We are excited to how LL will grow in the future and hopefully add curriculum to the package.
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Regional Director
We have used this app since we opened and it has help us greatly with streamlining tours and pulling in leads.
Great app!!
Love the app…great way to see what my child is up to, especially now that we are at a new school.
Their sale department convinced my daycare this app is good
Not the best experience. I can put up with a lot of inconveniences but the worst offender is the email notifications. It is ineligible to read. To the point where I have to highlight it on my phone and paste it somewhere else to read it. Or the forcing us to find PIN code sent to our email so that we can verify ourselves in the app we signed in just to access the messages that we were told is there from the email notifications that is ineligible to read. Love it.
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Daycare Providers, look elsewhere!
As a parent and as a teacher, in theory this app should be great but unfortunately it’s the opposite! It constantly freezes and kicks you out of the classroom. You have to constantly shut the app and reload it. We struggle big time getting the pictures to post and the app isn’t working constantly. You can’t send anything or edit posts to kids that aren’t actively checked in. Customer service is rude and unhelpful as well. Just bc this app is cheaper than others, doesn’t mean you go for this instead. Time is too important and it’s not worth losing so much of it on this app unfortunately. Hopefully the app developers can fix it soon!
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Too many hiccups
It is very upsetting that Lineleader has so many technical issues! It was the first day of school today and new parents were not even able to receive photos of their child because of technical issues. The only thing was said from a rep was “we are aware of this issue” … like no fix the issue! Businesses are paying too much money for this many technical issues.
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Can’t cancel
My daughter did not even go one day and they keep trying to charge my account over $200. They already took $166 and Molly return that even though she did not go for even one day. I could not find any person to talk to cancelemail. There’s no way to get a hold of anybody. Use your bank card and not your account, because at least, then you can dispute it.
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Find a Better Option
Daycare switched from a different platform and I wish they’d go back. The concept is great, but the app itself is not well executed. It signs you out often, and signing back in can be a nightmare. You’ll receive an email saying you have a message, the app shows there is a message, but you can’t open it or get the page to load. This app requires updates and each time the program is worse. If you can, avoid this one.
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App is slow
App has some good features but performance is slow. Menus and feeds can be slow to load. Seems a little half baked.
Get your basic act right
Parents are in a hurry and can’t be organized to remember all possible things, this app made it more complicated than what it has to be. No proper auth flow, no proper notifications flow, no clear content visible, no proper password recovery flow, these are the bare minimum basics which should work correctly in an app. You’ll go extinct if you continue this product, you better rewrite it correctly, or someone else will. My login doesn’t work, one random day it decided to log me out and since then I’m not using this app and dunno how to reset it
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Not Helpful
I wanted to love this app because I am forced to use it. I just don’t love it though. It is clunky. There are so many steps to getting to the most basic thing like check in. Why not just one check in button or one “I’m here.” button? Why must I click I’m here, then choose from several buttons how far away I am (I’m already here!) then click “I’m here.” Messages aren’t easy to get to, and pictures posted are often blurry.
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Awful App
Terrible app, the content never loads. Very frustrating.
F/ an Admin & Parent
I have used the system, both from the administrative side and the parent side. Both sides are terrible in user experience and functionality. Our childcare chain switched over to line leader and moment path from an indicated system, and we all thought it would be a great upgrade. It turns out, the reports are terrible and the parent interaction side of the process is just as bad. I would give this zero stars if possible. If you are a parent and your child’sschool uses us ASAP, good luck. If you are an administrator and you’re looking for a system to fully integrate parent contact, billing, enrollment, and all of your reporting… Run away. I have zero good things to say about this program as a whole.
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