No notifications
This app started out okay, I’d get notifications but phots wouldn’t load until later. Recently I stopped receiving all notifications, even with notifications preferences turned on. App support was no help
Interface in dire need of redesign
App is not up to standards with the latest versions of iOS. There are some very odd design choices throughout. Such as, in order to send a message to all teachers, you first have to start typing something in the “to” field in order for “all teachers” to show up. Also, every time I open the app, I have to click an “update” button that does nothing. Final gripe: I can’t see new messages (including verifying that mine sent) without closing and reopening the app.
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Very useful and great peace of mind
I love the convenience and peace of mind this app gives me. Updates from the daycare and pictures come through all day while my baby is at school, and it’s so convenient that the payments are taken automatically and I can check school documents at any time.
Idea is great
I love the idea of getting to view portions of my children’s day and be aware of their care. I also like that we can communicate back and forth but the app is terrible. …doesn’t load, signs out, too many bugs and is NOT seamless
Terrible
I work everyday with children. The app constantly doesn’t work which makes my job 10x more difficult. When I go to tag the names of each child’s name it says null ?? I then have to close it out to restart it and when I open it, it takes forever to load. Parents love updates with their children, so imagine how difficult it is to watch 11 kids while updating parents through the app and it doesn’t load? I hope we switch soon. I don’t recommend.
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Kind of hate it
I have to use this after my daycare switched from ProCare, it’s not a choice for me, but if you are a daycare provider I do not recommend contracting this particular app. From a parent’s prospective, the most important thing - pictures - are incredibly bad quality and make me want to switch daycares to have higher resolution pictures again. These are our children’s memories, not just proof of life. Other smaller gripes include - Parents do not receive push notifications for sign-in/out - would be a helpful feature for parents who switch off drop offs and pick ups, and sign-in at the kiosk is clunky to enter manually. If you’re requiring a phone number and pin, you should offer a number pad instead of a keyboard. Anyways, sincerely disappointed that my daycare switched, that’s all, thanks!
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Probably the worst maintained and functional app for care providers
If it wasn’t required by our daycare to use this app, I would never use it. I would rather just get a paper summary at the end from the teacher than sometimes get access to the app, sometimes not, random crashes, duplicate push notifications, frequency timeouts etc.
I dont blame the devs, I blame their management team that doesn’t understand the importance of building a functional app, even if it takes longer to do, instead of shipping half baked features and broken experiences.
I dont blame the devs, I blame their management team that doesn’t understand the importance of building a functional app, even if it takes longer to do, instead of shipping half baked features and broken experiences.
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SUCKS!!ZERO
This app sucks! It is never working properly, constantly glitching and forcing you to close and re open the app. It takes way too long to load for a childcare app, we have too much to do to be waiting 5 minutes everytime we need to upload a diaper or meal. Parents are always complaining about it, how they don’t get notifications or how it doesn’t load properly for them. If a child isn’t clocked in you can’t add anything to their day at all. No messages or pictures unless you directly message the parents. The interface is clunky, and there are far too many options for so simple tasks. DO NOT GET IT!
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Terrible
This app is awful. Our daycare provider recently switched and you get what you pay for. It’s really bad, always logs you out, constantly loading or freezing. Interface is bad and lazy, notifications are hit or miss and you can’t get a notification when you sign your child in or out?! Get used to the loading screen because that is what you will see most of the time.
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Not helpful for parents
The fact that a picture uploaded by my daycare won’t show up on the parent side for a full business day is ridiculous. That’s not supporting the daycare or the parent. It constantly notifies twice and I have used customer support to fix it before. It’s just clunky and barely helpful
Infuriatingly bad
I’d like to shake the hands of the UX designers, product owners and software developers of this company who designed this utterly worthless app.
annoyed
I tried contacting them for a refund of my deposit, but they never returned it. How is it possible that school administrators allow programs like this? Furthermore, when there was a problem with an aide, everything fell apart. My daughter was discriminated against by them compared to another child, and they never did anything. At first, everything was fine, but then it became chaos when the school finally decided to discontinue the program because of all the problems. I was truly disappointed. They never returned my deposit, but they continued to charge me until the very end, even for the days my daughter didn't attend. In the end, they disconnected my account so I couldn't make any further claims. It's true, it's not much...
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Terrible
Our daycare transitioned to this app about 18 months ago and it has been terrible. It constantly freezes and shuts down. The feature that allows you to let them know you’re coming doesn’t work 99% of the time.
All In One Platform
I do love how the system is all-in-one. We have everything from CRM to billing to the parent platform. I love how it’s all connected. LL is constantly evolving and does ask for feedback from users and often incorporates into the system. There have been some kinks, but some of them are on the user end 😜, however, if the kinks are on LL end- they are quick to chat, and usually quick to fix the issue.
We are excited to how LL will grow in the future and hopefully add curriculum to the package.
We are excited to how LL will grow in the future and hopefully add curriculum to the package.
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Regional Director
We have used this app since we opened and it has help us greatly with streamlining tours and pulling in leads.
Great app!!
Love the app…great way to see what my child is up to, especially now that we are at a new school.
Their sale department convinced my daycare this app is good
Not the best experience. I can put up with a lot of inconveniences but the worst offender is the email notifications. It is ineligible to read. To the point where I have to highlight it on my phone and paste it somewhere else to read it. Or the forcing us to find PIN code sent to our email so that we can verify ourselves in the app we signed in just to access the messages that we were told is there from the email notifications that is ineligible to read. Love it.
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Daycare Providers, look elsewhere!
As a parent and as a teacher, in theory this app should be great but unfortunately it’s the opposite! It constantly freezes and kicks you out of the classroom. You have to constantly shut the app and reload it. We struggle big time getting the pictures to post and the app isn’t working constantly. You can’t send anything or edit posts to kids that aren’t actively checked in. Customer service is rude and unhelpful as well. Just bc this app is cheaper than others, doesn’t mean you go for this instead. Time is too important and it’s not worth losing so much of it on this app unfortunately. Hopefully the app developers can fix it soon!
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Too many hiccups
It is very upsetting that Lineleader has so many technical issues! It was the first day of school today and new parents were not even able to receive photos of their child because of technical issues. The only thing was said from a rep was “we are aware of this issue” … like no fix the issue! Businesses are paying too much money for this many technical issues.
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Can’t cancel
My daughter did not even go one day and they keep trying to charge my account over $200. They already took $166 and Molly return that even though she did not go for even one day. I could not find any person to talk to cancelemail. There’s no way to get a hold of anybody. Use your bank card and not your account, because at least, then you can dispute it.
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