Lion Air User Reviews

Customer Experience

Positive experience6.7% of reviews
Neutral6.1% of reviews
Negative experience87.2% of reviews

~ Based on 180 written reviews from the US App Store.

Is Lion Air Safe?

Lion Air has mixed safety signals based on user ratings. AppsHunter Safety Score for Lion Air is 55/100.

This assessment is based on 92 user ratings, with an App Store average of 2.6/5.

Safety Analysis

38.9% of ratings point to a safe experience
2.2% of ratings suggest some concerns
58.9% of ratings point to a risky experience

~ Based on 90 App Store ratings for Lion Air.

Is Lion Air Legit?

Lion Air appears to be a legitimate app. AppsHunter Legitimacy Score for Lion Air is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nothing works

You would think with a large company like this their website and app would function and look good. It looks like a child development this app

Bagus

Bagus layanan

Gaguna

Sampah

They stole our money

We bought a ticket and they took our money but we never recive the tickets …

Avaliação

App simplesmente nao roda nenhum das funcionalidades

KURIR PEMALAS

kurir nya tdk telpon kami sblm menyerahkan barangnya dan akhirnya sampek skrg paketnya tdk sampai ternyata di terima orang lain yg saya tdk tau,

Dangerous app

Beli tiket lewat app, limit kartu udah dipotong, tp kode booking gk keluar. Chat cs katanya payment blm masuk, tp bank blg ini statusnya menggantung dan lion bisa aja menagih dlm wktu 3x24 jam. Chat cs, nunggu antrian 30 menit-1jam, begitu dapat, kita gk balas 10 menit udah dicut. Cs nya sdm rendah, tdk ramah, dan gabisa mengeja dgn benar. Slow respon banget mngkin sengaja supaya bisa dia cut terutama oleh cs bernama Yovanny. Mau refund, proses refund max 60 hari, lama banget? Gw udah mau terbang 3 hari lagi. Nyesel bngt pake app ini, next beli tiket ttp di app tvlk aja.
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Useless

Nothing works in this app.

Cannot check-in for flight on this app

Cannot check-in for flight on this app

Useless

I have been trying to book flights but when choosing destination it just hangs and can’t be stopped. Requires closing the app to stop it.

Not very useful app

If you have not booked your flight with this app, you cannot add your reservation and manage it from within the app. I fail to see its wider purpose.

KECEWA BANGET

Aplikasi gak berguna, apa lg maskapai nya. Setiap penerbangan dengan Lion selalu reschedule dengan waktu gak masuk akal, ditambah susah lagi kalau kita mau refund atau ganti jam stupid

Keine wirkliche Apo

Hier ist noch sehr viel zu tun. Eigentlich nur ein Rudiment von einer App. Katastrophe! Es funktioniert nichts, keine Einsicht in gebuchte Flüge, kein Account erstellen möglich. Passt zu dieser schlechtesten Airline der Welt …

Doesn’t function at all

App is broken entirely

Doesn’t work-can’t even load the list of airports

This garbage app can’t even get past the first step of booking a flight—giving a list of airports to leave from. I just get spinning lions, on WiFi or on 5G. How can you run an airline like this???

Do not use lion air

Just don’t use lion air customer service is diabolical

Delay

Delay dan ga ada pemberitahuan, cuman disuruh nunggu cuma2👎

kecewa

terlalu banyak delay dan reschedul mendadak, tetapi tidak ada kompensasi sama sekali,cuman di beri minta maaf minta maaf dan seterusnya.

No sign-in

I have a flight that I booked and signed in on web. Can not do via app.

Tidak profesional

Ini CS susah banget dihubungi