Lost hundreds of dollars worth of sheets
First time trying their service they lost an expensive set of bedding. Paid $35 or so for the convenience and lost $300 repurchasing sheets and pillow covers.
Lost all my shirts & blouses
Used Liox a few times and had no issues - until I was about to leave on vacation and had an order picked up. When I received it back I noticed about 6-8 shirts were missing including new pieces I had recently purchased. When I called I was told it would take 48 hours to look for them despite the fact I was leaving for Europe the next day. I sent multiple emails while I was gone with descriptions of the missing items. I never heard back and never got my clothes back. I called when I returned and was told they didn’t find them. So incredibly disappointing.
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Really bad experiences
Tried to give this service multiple chances, but between the horrible app, the inconsistent pickup/drop off times, and the ruining of my clothes I had to move to a different service. BEWARE USING THIS APP!
I expect better for the price
Downloaded this while on crutches to help w my laundry — I’m paying nearly double compared to dropping off at my laundromat with same 1-day turnout. Both orders came back with a sock missing. I thought the first time was a fluke, but two orders in a row were missing socks (and socks I really like so I’m a bit upset) especially for the price I’m paying. I’ve been dropping my laundry for years at the local mat and have never have a missing item, so having two missing items in a row is very disappointing. I’ll be looking for a different service.
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This app legit does nothing.
I downloaded the app out of convenience but the app literally has no features. It shows one screen that swipes up and down and that’s it. No information, no hidden or secret button, no login. Very perplexing.
