Dealer doesn’t even use this anymore.
Absolutely worthless. The dealer stopped using this app quite sometime ago, but doesn’t remove the app from the store. Basically the dealer doesn’t do anything anymore to include answering the phone.
Oil change
A reservation system would be so much better. Some of us actually have a life and we can’t just jump when you say come and change your oil. Do it like any normal business? Does reservations system a specific time when we show up and have our oil change
App misinformation
Your app says you’re open at 0630. Arrived at dealer at 6:30 for oil check in but the gates were locked up tight and nobody here. Looks as if the start time is wrong. I was able to check in with the app, but this needs to change. Open the app at 6:30 to get in virtual line but show on the app the correct time the store opens.
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No response or delayed
The app has not in the past been helpful.
Needs major improvement
You can’t check your status on the app. I checked in at 6:35 am, and it told me I was checked in with a 152 minute wait. When I got out of the shower, it said I had a 354 minute wait. What the heck!?! I checked the app a few more times and the time kept decreasing until about 10 am when it said the “waitlist is full” and to “try back tomorrow” like I wasn’t checked in any longer. I called, but got an answering machine, so I drove to Lithia and was told I was on their list with an estimated 160 minute wait. They had no idea why the app wasn’t showing me as checked in. So the app did get me onto the list at the shop, but I had no way to confirm that, nor know how long the estimated wait time was from the app.
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