Misleading free trial and awful customer service
What made the experience worse was the customer service. I had to explain the same issue repeatedly, received generic responses that completely missed the point, and was eventually addressed by someone else’s name. Rather than properly acknowledging my concerns, I was simply directed to Apple for a refund.
For an app that positions itself as an advocate for women’s health and wellbeing, the lack of care, transparency and understanding is particularly disappointing.
A terrible first impression. I certainly wouldn’t recommend it based on my experience.
..
Response from developer
I hear you. It feels frustrating when basic health and movement tools keep asking for payment, especially for something as personal as tracking your period. Lively can be used for free with the essentials, and Premium is optional. Subscriptions help us keep the app private, ad free, and improving without selling your data. Take care, Medina, Lively Team!
Não há função gratuita
Response from developer
Oi Medeiros, sentimos muito pela frustração. Você tem razão em esperar clareza antes de responder tudo. O Lively tem recursos gratuitos e o Premium é opcional, mas se a tela final fez parecer que o app só funciona pagando, precisamos revisar essa comunicação. Pode escrever para support@livelycycle.com para olharmos isso? Cuide-se, Medina, Lively Team!
Beautiful but simple
Response from developer
Hi cgram, we’re sorry the insights felt too general. Lively should feel helpful beyond tracking, especially at that price, and it’s disappointing we missed that for you. We’re working on making guidance more personal and practical. If you’d like, send what felt missing to support@livelycycle.com. Take care, Medina, Lively Team!
App worth it
Amei
Response from developer
Que bom saber que sua experiência até agora está incrível ☺️ Esperamos que o Lively continue te acompanhando de um jeito leve e útil. Agradecemos muito, Medina, Lively Team!
Abzocke
Und dann muss man direkt ein Abo abschließen bevor man die App überhaupt nutzen kann… Sehr frech und schade
Response from developer
Es tut uns leid, dass der Start sich so zäh und aufdringlich angefühlt hat. Lively sollte nicht den Eindruck machen, dass ein Abo Pflicht ist: Die Grundfunktionen sind gratis, Premium ist freiwillig. Dein Feedback zum langen Einstieg nehmen wir ernst und prüfen, wie wir das klarer und kürzer machen können. Danke, Medina, Lively Team!
Beautiful app
I wish it had a birth control tracking/reminder feature so I can get rid of Flo once and for all!
Overall very good and pretty app!
Changed my life.
Gerne ergänzen
Response from developer
Hi Miedziana, danke für deine lieben Worte und den konkreten Wunsch. Mehr Stimmungen wie wütend, gereizt, müde oder glücklich würden das Tracking wirklich feiner machen. Du kannst die Idee auch direkt in der App unter „Suggest Feature“ einreichen ✨ Danke, Medina, Lively Team!
money grab
Enganação
Response from developer
Sentimos muito pela surpresa ao baixar. A intenção não é impedir o uso: o Lively tem recursos essenciais gratuitos, e o Premium é opcional. Se você ficou presa numa tela de compra e não conseguiu continuar, isso não deveria acontecer. Pode nos escrever em support@livelycycle.com para verificarmos? 🙏 Cuide-se, Medina, Lively Team!
Don’t forget to cancel trial
paid
Response from developer
I’m sorry it felt like you had to pay before getting in. Lively does include free access for the essentials, and Premium should be optional. If you’re stuck on a screen that won’t let you continue, please message support@livelycycle.com so we can check what’s happening and help you get in. Take care, Medina, Lively Team!
I LOVE IT
Nearly perfect
Not free
Great app!
Great app only having one problem
My only problem is it isn’t letting me go back and edit period dates to make sure they are accurate☹️
I have abnormal periods and there is one specifically that lasted a month long, I logged it in the app as that when I first logged it. The app went back and edited my dates making it look shorter. I’ll go in and edit period dates and put in the correct length and when it ended and when I click save, it doesn’t change anything. I’ve tried everything to try and fix this but it won’t let me put in the actually end date of that period so I am unable to log my data completely accurately!
Is there any way to fix this?
