!!!WARNING!!!
Make sure you cancel further payments when you cancel . As I have been scammed by an automatic payment even from last September. They owe me £62.
Scam. Beware
I am so annoyed I have to give this app a star as I feel completely scammed. A very slick onboarding process, an opaque pricing mechanism. I quickly established that the ongoing service bears no resemblance to the onboard. I have not engaged with the app and they have made no effort to coax me. I had forgotten all about it until they took 50 quid from account and will not refund. This is supposed to be around values and mental health improvement, but their values clearly don’t match that. Avoid.
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They will steal your money!!!
I would give minus stars if I could. They advertise a 3 month sign up! Not a discounted 3 months, which is what it is, then they will charge you every year! I’ve got an email in their own words saying my subscription has been canceled but then says I’ll be charged again if I don’t cancel it myself . Like wtf!!! Absolutely false advertising and fraud!!!! They charged me again with no warning, no invoice, nothing. And it’s aBS service, not helpful at all.!
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New Journey
Easy to join looking forward to working on myself with the help of Liven.
Be very careful with subscription terms and automatic renewals!
Be very careful with subscription terms and automatic renewals!
A word of warning to anyone considering Liven: read the small print carefully and make sure you know exactly when your subscription renews and at what price.
I initially subscribed at a discounted rate of £47.99, only to be automatically charged £95.99 after 12 weeks. I received no advance renewal notification and later discovered that reminders need to be enabled within the app.
What disappointed me most was the customer service. When I contacted Liven directly to request a goodwill refund, or even a partial one, I was repeatedly referred back to the terms and conditions, with no flexibility despite their policy allowing discretionary refunds.
For an app promoting emotional wellbeing, self-awareness and personal growth, I find this lack of understanding particularly disappointing.
My advice: check your renewal date, enable reminders yourself and be aware that customer service may offer little beyond repeating the subscription policy.
A word of warning to anyone considering Liven: read the small print carefully and make sure you know exactly when your subscription renews and at what price.
I initially subscribed at a discounted rate of £47.99, only to be automatically charged £95.99 after 12 weeks. I received no advance renewal notification and later discovered that reminders need to be enabled within the app.
What disappointed me most was the customer service. When I contacted Liven directly to request a goodwill refund, or even a partial one, I was repeatedly referred back to the terms and conditions, with no flexibility despite their policy allowing discretionary refunds.
For an app promoting emotional wellbeing, self-awareness and personal growth, I find this lack of understanding particularly disappointing.
My advice: check your renewal date, enable reminders yourself and be aware that customer service may offer little beyond repeating the subscription policy.
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Absolute fraud
They keep taking my money!! I have no app nor logon no ability to reset anything and I’m £150 down it’s a con
Don’t make my mistake
This is so frustrating as your pages specifically trick people for the purchase of the non-refundable items(yes, i found out the hard way). I would have been happy to try your app out until I got charged $71.49 out of no where… right after i paid $9.70 for the subscription a page apears with a green button “confirm payment”. There was no one-time purchase written there. I only saw a green button confirm payment and pressed it thinking that i am confirming payment of $9.70 for the subscription… Then suddenly see a charge of $71.49 from my bank account (no check out, no info, instant charge….) If you were in my position you would also be stunned and unhappy about this charge.
I feel like i got scammed. Is this what you want your customer journey to look and feel like? Are you an app for helping people or are you an app trying to make one off quick money?
Anyway i made an $80 mistake for considering this app. Should have paid attention. Don’t make the same mistake I did.
I feel like i got scammed. Is this what you want your customer journey to look and feel like? Are you an app for helping people or are you an app trying to make one off quick money?
Anyway i made an $80 mistake for considering this app. Should have paid attention. Don’t make the same mistake I did.
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Money thieves
Impossible to cancel subscription, had to cancel through the bank, months later the app takes money again from account. It is a scam,
App needs work
The program seems ok but it needs to provide answers to the questions because a burnt out person will clearly answer only what they know. And what they know, led to burnout. When a psychologist asks open ended questions, it’s in a protected environment where they can give corrective feedback. I feel this app lacks that.
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Útil
Mejorando cada día
Some easy tweaks needed
I like this app and have a long streak going. However, the latest updates took out any way to contact them for issues. I have a longstanding issue where I can’t access the resources given at the end of the daily check in. They just dont work.
Scam
Do not fall for this. Predatory billing behaviour.
Too many questions
The app just asks endless questions when you really need guidance to find the answer. It actually adds to stress because of this rather than helping. Won't be renewing
Not worth the money
Another useless app. Get off your phones and into nature for your anxiety & focus folks
Stuck at Lesson 6
I have been using this tool which I had to pay for. I am at lesson 6 and get stuck half way through the lesson would not progress. Since the subsequent year locked I can’t move forward. What is the point of having a good program like this if the paid users can’t use it.
Very Disappointing Experience – Unfair Subscription Practices
I cancelled my subscription last month and even sent a cancellation request via email, yet I was charged again this month. This is extremely frustrating and raises serious concerns about the app’s billing practices.
The cancellation process should be simple, transparent, and accessible to every customer. It is unacceptable for customers to continue being charged after cancelling their subscriptions.
I request an immediate refund and urge the developers to improve the cancellation process and ensure that cancellations are properly honoured. Based on my experience, I would not recommend this app unless these issues are addressed.
The cancellation process should be simple, transparent, and accessible to every customer. It is unacceptable for customers to continue being charged after cancelling their subscriptions.
I request an immediate refund and urge the developers to improve the cancellation process and ensure that cancellations are properly honoured. Based on my experience, I would not recommend this app unless these issues are addressed.
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Response from developer
Hi Deepali, We'd like to clarify that Liven operates on an automatically renewing subscription model. The billing frequency, renewal price, and automatic renewal terms are displayed during checkout before payment confirmation. Subscriptions remain active until cancellation is fully completed and confirmed. Customers can manage their subscriptions through Profile → Settings → Membership → Cancel Subscription. If a cancellation request is not completed before the next billing date, the subscription may renew automatically. Regarding refunds, our Money-Back Policy generally covers eligible requests during the initial billing cycle, while renewal payments are reviewed according to the applicable terms. I can confirm that your subscription has now been cancelled, so no further automatic renewal charges will occur. We appreciate your feedback about improving the cancellation experience. If you have any further questions about your subscription or refund request, please feel free to contact me directly at trust@theliven.com, mentioning this review. I'll be happy to assist.
Scam
Downloaded this app one time
And unsubscribed and deleted and it keeps charging my credit card - need to cancel my card now
And unsubscribed and deleted and it keeps charging my credit card - need to cancel my card now
Beware of Unexpected Subscription Charges – Very Disappointing Experience
Extremely disappointed with Liven. Be very careful before using this app!
I was charged for a subscription without my clear knowledge or consent. At no point was it made obvious to me that I would be charged this amount. The lack of transparency around subscription charges is extremely concerning.
What makes this experience even worse is their customer support. When I reached out requesting a refund, they simply refused, claiming that I had been informed about the charges. If the subscription terms were supposedly disclosed, they certainly weren’t communicated clearly enough for me to understand what I was agreeing to.
This feels like a deceptive subscription practice where customers end up paying for something they never knowingly agreed to purchase.
I strongly urge others to think twice before downloading or subscribing to this app. Carefully check your payment details and subscription settings to avoid unexpected charges.
A company that genuinely values its customers should prioritize transparency and fair billing practices, not hide behind subscription policies when customers raise legitimate concerns.
I regret using this app and would not recommend it to anyone. One star is more than generous for this experience.
I was charged for a subscription without my clear knowledge or consent. At no point was it made obvious to me that I would be charged this amount. The lack of transparency around subscription charges is extremely concerning.
What makes this experience even worse is their customer support. When I reached out requesting a refund, they simply refused, claiming that I had been informed about the charges. If the subscription terms were supposedly disclosed, they certainly weren’t communicated clearly enough for me to understand what I was agreeing to.
This feels like a deceptive subscription practice where customers end up paying for something they never knowingly agreed to purchase.
I strongly urge others to think twice before downloading or subscribing to this app. Carefully check your payment details and subscription settings to avoid unexpected charges.
A company that genuinely values its customers should prioritize transparency and fair billing practices, not hide behind subscription policies when customers raise legitimate concerns.
I regret using this app and would not recommend it to anyone. One star is more than generous for this experience.
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Disgusting customer service
Avoid at all costs. I was not aware I had signed up for a subscription, received nothing from Liven telling me I had, no email confirmation or anything. Then they took £53 out of my account and have been completely refused point blank to refund me, even though I have never used the service and they have been unable to provide evidence that they informed me of my subscription. Disgraceful.
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Good!
Very helpful with confidence social skills and boosted self image.
