Very helpful
As a qualified psychologist and as someone who has had years of therapy, I see Liven as a true solution, or at the very least - a great way forward, for those who need it.
It is accessible therapy on a daily basis with so many support systems/ tools - that no therapist could ever provide. The coaching, the trained response provisions, the many tools, and most importantly the daily check-ins are incredibly valuable in a CBT journey. I think this app has benefited me more in a few months than a decade of therapy. I’m grateful.
It is accessible therapy on a daily basis with so many support systems/ tools - that no therapist could ever provide. The coaching, the trained response provisions, the many tools, and most importantly the daily check-ins are incredibly valuable in a CBT journey. I think this app has benefited me more in a few months than a decade of therapy. I’m grateful.
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DECEPTIVE 4-WEEK BILLING TRAP via Apple Pay - Automated Bot Refusals 【注意喚起】海外アプリ「The Liven」
Stay away from The Liven (Chesmint Limited). They operate an aggressive dark pattern designed to trap users into hidden, overpriced recurring subscriptions.
1. Hidden 4-Week Renewal: They obscure the fact that an initial cheap trial auto-renews into an ongoing 4-week billing cycle. Because it is 4 weeks rather than monthly, I was hit with two separate charges of 5,916 JPY within the very same calendar month (August 2 and August 30, totaling 11,832 JPY).
2. Apple Pay on the Web Exploited: They steer payments outside the App Store directly onto their website via Apple Pay, bypassing standard App Store refund protections.
3. Completely Automated Rejection: When disputing these predatory charges, their customer support ("Ava" / "Ellen") simply uses Zendesk automated bot templates to mechanically refuse any refund, citing their rigid "policy."
Do not enter your payment details. If you have been charged, immediately lock your credit card for foreign/online transactions and report them for deceptive practices.
動画視聴などのお試し登録から、気づかないうちに「4週間ごとの自動更新サブスク」に加入させられるダークパターン被害が多発しています。
・1ヶ月ごとではなく「4週間周期」のため、同じ月内に2回（8/2と8/30など）引き落としが発生（各5,916円、計11,832円）。
・App Storeのアプリ内課金ではなく、Webサイト上でApple Payを使わせてカード決済を走らせる手口。
・返金を求めても「Ava」「Ellen」などのAI/定型ボットが規約を盾に一方的に拒絶。
同じ被害に遭われた方は、カード会社で「海外・ネットショッピング利用停止」を設定するか、カードの再発行を強く推奨します。
#Liven #サブスク詐欺 #注意喚起 #悪質定期購入
1. Hidden 4-Week Renewal: They obscure the fact that an initial cheap trial auto-renews into an ongoing 4-week billing cycle. Because it is 4 weeks rather than monthly, I was hit with two separate charges of 5,916 JPY within the very same calendar month (August 2 and August 30, totaling 11,832 JPY).
2. Apple Pay on the Web Exploited: They steer payments outside the App Store directly onto their website via Apple Pay, bypassing standard App Store refund protections.
3. Completely Automated Rejection: When disputing these predatory charges, their customer support ("Ava" / "Ellen") simply uses Zendesk automated bot templates to mechanically refuse any refund, citing their rigid "policy."
Do not enter your payment details. If you have been charged, immediately lock your credit card for foreign/online transactions and report them for deceptive practices.
動画視聴などのお試し登録から、気づかないうちに「4週間ごとの自動更新サブスク」に加入させられるダークパターン被害が多発しています。
・1ヶ月ごとではなく「4週間周期」のため、同じ月内に2回（8/2と8/30など）引き落としが発生（各5,916円、計11,832円）。
・App Storeのアプリ内課金ではなく、Webサイト上でApple Payを使わせてカード決済を走らせる手口。
・返金を求めても「Ava」「Ellen」などのAI/定型ボットが規約を盾に一方的に拒絶。
同じ被害に遭われた方は、カード会社で「海外・ネットショッピング利用停止」を設定するか、カードの再発行を強く推奨します。
#Liven #サブスク詐欺 #注意喚起 #悪質定期購入
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Response from developer
Hi, thank you for taking the time to explain your concerns in detail. The 4-week billing cycle and renewal price are shown before the purchase is confirmed. A 4-week plan renews every 28 days, which means that depending on the calendar, two renewals can sometimes appear within the same calendar month. This does not mean that an extra billing cycle was added. Using Apple Pay on our website does not make the purchase an App Store subscription. Apple Pay can simply be used as a payment method for a direct web purchase. In that case, the subscription is managed by Liven rather than through Apple’s App Store subscription system. We’re sorry the support experience felt dismissive. Refund requests are reviewed according to our Money-Back Policy, but that does not mean concerns should be answered with generic replies. We understand why repeated policy-based responses can feel frustrating. We also want to clarify that Liven does not intentionally hide recurring billing terms or process renewals outside the subscription terms shown during checkout. If you believe the charges on your account do not match the plan you agreed to, please email me at trust@theliven.com and mention this review so I can personally review your account.
0 stars
Not a useful app. Worst customer service would not refund money!!
False advertising! Beware!
I signed up for this app as advertised as a Parenting support app when in fact, it was just a general self-help app with very limited information for parents specifically. When I went to cancel and ask for a refund, it had already been auto charged for several months and there was no way for me to contact anyone to request a refund and no recourse other than reporting fraud and canceling my credit card. Giant hoax, bait and switch business stealing consumer money.
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Dishonest company, ironic
When you want to cancel you do it on the app but here’s a catch I guess they expect some people to miss a last step as they send an email to “confirm” cancellation which you already did on the app!! If you miss this step expect to keep being charged, what a joke of company.
Unaware of subscription
Not sure how I was charged for this app. Me not noticing the app debiting my account is on me. But once I realized I didn’t have any idea what this app was, how my payment info was taken, nor have I ever used it. I had to download the app just to cancel the subscription. Shady practices
I love Livie
I am a therapist and I found Liven to be so helpful that I bought the lifetime subscription. I don’t tap in to it every day but I find it helpful every day I do.
Very disappointed with this company
I signed up with a couple months ago and it never worked properly. I reached out to them several times and they tried to troubleshoot eventually. That when I can actually get a hold of somebody through emails only of course
I sent emails of pics of the app actually freezing up on me and actually saying they were having technical difficulties at that time with the app. I just wanted to close my account and get my money back. They only ended up giving me the final month back. I guess they finally gave up on the troubleshooting, but I still had a charge of 2 months I never was not able to get back or use the app which is about $40 so that’s pretty pricey to say the least for an app that never worked.
One star is too much for this company. Their communication is not good and they just tried to pawn me off to PayPal where my payments were going through to let PayPal handle it.
I sent emails of pics of the app actually freezing up on me and actually saying they were having technical difficulties at that time with the app. I just wanted to close my account and get my money back. They only ended up giving me the final month back. I guess they finally gave up on the troubleshooting, but I still had a charge of 2 months I never was not able to get back or use the app which is about $40 so that’s pretty pricey to say the least for an app that never worked.
One star is too much for this company. Their communication is not good and they just tried to pawn me off to PayPal where my payments were going through to let PayPal handle it.
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⭐ 1 STAR — BE WARNED
This app claims to care about your mental health, yet when I contacted them about a charge that happened unintentionally, they showed absolutely no understanding or support.
I only opened the app to access my settings and was asked to “unpause” my account. A payment was then taken without me knowingly renewing my subscription. I immediately requested a FULL REFUND, but instead of resolving the issue and returning my money, they cancelled my account.
I am still demanding my refund and will escalate this dispute if necessary.
Be very careful with this app and its billing practices.
I only opened the app to access my settings and was asked to “unpause” my account. A payment was then taken without me knowingly renewing my subscription. I immediately requested a FULL REFUND, but instead of resolving the issue and returning my money, they cancelled my account.
I am still demanding my refund and will escalate this dispute if necessary.
Be very careful with this app and its billing practices.
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Great help for mental health
I love that you can vent and get gentle suggestions. The questions help clarify your problems in your mind.
Terrible app, even worse customer service
I was drawn to the app by an online clip which sold it as a life changing anti-stress app. It did not live up to the hype. I paid an initial £27, then attempted to cancel, the cancellation process is long and convoluted, at the end of which I was sent an email which went into my junk mail that I had to press a button on to complete the cancellation, as I did not see the email I was shocked when £47.99 went out of my account. I contacted customer care and they repeatedly copy and pasted the same cancellation policy, and spoke to me like I wasn’t an individual or even a person. They could see I hadn’t used the app, and that I attempted cancellation and yet despite signing off as a ‘caring company’ they refused to refund the £47.99. They don’t care at all, they just want your money.
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Makes it impossible to cancel
I’ve had this for a year and basically never used it as it never provided anything helpful. After finally cancelling it (upon realizing just how expensive the subscription was), they have made it nearly impossible to do so asking a series of questions to lure you into a free month, hoping you’ll forget to cancel after. Then after you get through all that, they say you have to confirm the cancellation by an email they send. Not shockingly the email is never sent and you then have to try to track down contact support. Absolutely terrible.
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No refund for cancer patient
After signing up to the service, I was diagnosed with leukaemia whilst on holiday with my family in another country. Due to being in intensive care I was unable to cancel my subscription and was charged £47.99 for a month. I emailed “Simon” and recieved an automated response quoting their money back policy. I explained my situation only to receive pretty much the same email again stating they will not return my money. I am going through chemotherapy alone in a foreign country and trying to make sure I can save some money for family to visit, and this company that is supposed to help you and support you with emotional issues couldn’t care less. Absolute disgrace. I prey they never get cancer and have to go through what I am going through now.
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Careful of auto renew
I didn’t find the app useful and stopped using it. I noticed an auto renew and immediately contacted them to request a refund. This request was denied with a legal jargon response reciting the subscription policy.
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
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Practice doesn’t work right
I like the app overall, but sometimes an activity is suggested, such as “would you like to watch a relaxing video?” But the activity doesn’t start or there isn’t an option to find the suggested activity. I feel like I am just scratching the surface of what I want to do. Also, the relationship assessment is constantly showing. I am not in a relationship. I can’t figure out how to get it to suggest something different.
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Scam
I did not want a subscription and I’m being charged $50 monthly. It won’t let me unsubscribe! :(
Cobrança indevida
Não gostei da plataforma e não usei o serviço e mesmo assim descontou do meu cartão. Cuidado não cadastre seu cartão nesse aplicativo.
Response from developer
Hi there. Being surprised by a charge is never what we want for anyone, and we want to make this right for you. Please write to us at trust@theliven.com referencing this review so we can look into your situation and help resolve it together.
Terrible! Can’t cancel!
I’ve tried every login on app and on desktop. Says they’ll send an email and nothing (checked junk) it’s been charging me for months and I have never used it! Trying to cancel and can’t!
Part of my nightly routine to unwind and cope with life’s stresses
I have tried a lot of different things to help manage anxiety and caused from trauma and every day stresses, in-person therapy, CBT, sound therapy, breathing, stretching, you name it. Nothing has been as helpful as this app. I track my mood, but the best feature to me is the companion. It has let me vent about whatever is in my head, process it, and develop strategies to cope with similar situations in the future. There is no judgement and no “tone”. There is insightful and useful advice and guidance, and validation for how I feel about whatever’s going on. I highly recommend it!
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Falta tradução de alguns conteúdos no idioma local.
O aplicativo é muito bom, estou gostando bastante. Mas infelizmente muitos vídeos não tem tradução ou uma legenda adequada para a língua portuguesa. Então apesar de pagar pelo uso, nem tudo é acessível para pessoas que não dominam o inglês.
Response from developer
Hello. Hearing how language barriers have affected your experience helps us see where we still have work to do, and we truly value your honesty. We've already shared your feedback with our team so we can better prioritize making our app more accessible and welcoming for everyone. If you'd like to share more about the issue, please reach out to support@theliven.com. Thank you for helping us improve.
