!!!WARNING!!!
Make sure you cancel further payments when you cancel . As I have been scammed by an automatic payment even from last September. They owe me £62.
Ssteve864690
Scam. Beware
I am so annoyed I have to give this app a star as I feel completely scammed. A very slick onboarding process, an opaque pricing mechanism. I quickly established that the ongoing service bears no resemblance to the onboard. I have not engaged with the app and they have made no effort to coax me. I had forgotten all about it until they took 50 quid from account and will not refund. This is supposed to be around values and mental health improvement, but their values clearly don’t match that. Avoid.
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CChrisperks
They will steal your money!!!
I would give minus stars if I could. They advertise a 3 month sign up! Not a discounted 3 months, which is what it is, then they will charge you every year! I’ve got an email in their own words saying my subscription has been canceled but then says I’ll be charged again if I don’t cancel it myself . Like wtf!!! Absolutely false advertising and fraud!!!! They charged me again with no warning, no invoice, nothing. And it’s aBS service, not helpful at all.!
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MMamaPeat
New Journey
Easy to join looking forward to working on myself with the help of Liven.
HSHealing Spirit
Be very careful with subscription terms and automatic renewals!
Be very careful with subscription terms and automatic renewals!
A word of warning to anyone considering Liven: read the small print carefully and make sure you know exactly when your subscription renews and at what price.
I initially subscribed at a discounted rate of £47.99, only to be automatically charged £95.99 after 12 weeks. I received no advance renewal notification and later discovered that reminders need to be enabled within the app.
What disappointed me most was the customer service. When I contacted Liven directly to request a goodwill refund, or even a partial one, I was repeatedly referred back to the terms and conditions, with no flexibility despite their policy allowing discretionary refunds.
For an app promoting emotional wellbeing, self-awareness and personal growth, I find this lack of understanding particularly disappointing.
My advice: check your renewal date, enable reminders yourself and be aware that customer service may offer little beyond repeating the subscription policy.
A word of warning to anyone considering Liven: read the small print carefully and make sure you know exactly when your subscription renews and at what price.
I initially subscribed at a discounted rate of £47.99, only to be automatically charged £95.99 after 12 weeks. I received no advance renewal notification and later discovered that reminders need to be enabled within the app.
What disappointed me most was the customer service. When I contacted Liven directly to request a goodwill refund, or even a partial one, I was repeatedly referred back to the terms and conditions, with no flexibility despite their policy allowing discretionary refunds.
For an app promoting emotional wellbeing, self-awareness and personal growth, I find this lack of understanding particularly disappointing.
My advice: check your renewal date, enable reminders yourself and be aware that customer service may offer little beyond repeating the subscription policy.
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