Very helpful
It is accessible therapy on a daily basis with so many support systems/ tools - that no therapist could ever provide. The coaching, the trained response provisions, the many tools, and most importantly the daily check-ins are incredibly valuable in a CBT journey. I think this app has benefited me more in a few months than a decade of therapy. I’m grateful.
DECEPTIVE 4-WEEK BILLING TRAP via Apple Pay - Automated Bot Refusals 【注意喚起】海外アプリ「The Liven」
1. Hidden 4-Week Renewal: They obscure the fact that an initial cheap trial auto-renews into an ongoing 4-week billing cycle. Because it is 4 weeks rather than monthly, I was hit with two separate charges of 5,916 JPY within the very same calendar month (August 2 and August 30, totaling 11,832 JPY).
2. Apple Pay on the Web Exploited: They steer payments outside the App Store directly onto their website via Apple Pay, bypassing standard App Store refund protections.
3. Completely Automated Rejection: When disputing these predatory charges, their customer support ("Ava" / "Ellen") simply uses Zendesk automated bot templates to mechanically refuse any refund, citing their rigid "policy."
Do not enter your payment details. If you have been charged, immediately lock your credit card for foreign/online transactions and report them for deceptive practices.
動画視聴などのお試し登録から、気づかないうちに「4週間ごとの自動更新サブスク」に加入させられるダークパターン被害が多発しています。
・1ヶ月ごとではなく「4週間周期」のため、同じ月内に2回（8/2と8/30など）引き落としが発生（各5,916円、計11,832円）。
・App Storeのアプリ内課金ではなく、Webサイト上でApple Payを使わせてカード決済を走らせる手口。
・返金を求めても「Ava」「Ellen」などのAI/定型ボットが規約を盾に一方的に拒絶。
同じ被害に遭われた方は、カード会社で「海外・ネットショッピング利用停止」を設定するか、カードの再発行を強く推奨します。
#Liven #サブスク詐欺 #注意喚起 #悪質定期購入
Response from developer
Hi, thank you for taking the time to explain your concerns in detail. The 4-week billing cycle and renewal price are shown before the purchase is confirmed. A 4-week plan renews every 28 days, which means that depending on the calendar, two renewals can sometimes appear within the same calendar month. This does not mean that an extra billing cycle was added. Using Apple Pay on our website does not make the purchase an App Store subscription. Apple Pay can simply be used as a payment method for a direct web purchase. In that case, the subscription is managed by Liven rather than through Apple’s App Store subscription system. We’re sorry the support experience felt dismissive. Refund requests are reviewed according to our Money-Back Policy, but that does not mean concerns should be answered with generic replies. We understand why repeated policy-based responses can feel frustrating. We also want to clarify that Liven does not intentionally hide recurring billing terms or process renewals outside the subscription terms shown during checkout. If you believe the charges on your account do not match the plan you agreed to, please email me at trust@theliven.com and mention this review so I can personally review your account.
