Fraudulent billing practices
This app provides no straightforward way to cancel a trial subscription, which ultimately turns into an annual charge. I deleted the app after just two days of use and attempted to cancel my subscription. Over two years ago, I even followed the online instructions to submit a cancellation request via email, yet the charges continued.
Today, I’m having to change my credit card number just to prevent further charges for a service I haven’t used in over two years. This is the textbook definition of fraudulent billing practices.
How this app ever received an Editor’s Choice recommendation is beyond me.
Today, I’m having to change my credit card number just to prevent further charges for a service I haven’t used in over two years. This is the textbook definition of fraudulent billing practices.
How this app ever received an Editor’s Choice recommendation is beyond me.
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Beware subscription costs
They said they would send an email before my 7 day paid trial was over. Never got one and was then charged 79.99! My subscription does not show up in my Apple Store and I can’t find anywhere to cancel it in the app. Using my email on the website doesn’t pull up my subscription either, still waiting to hear back from support to cancel. That is a hefty charge for an app I don’t want after the 7 day trial. It’s not the easiest app to navigate.
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Great
Great
Will still take payment despite cancelling
Still took £59.99 payment despite me cancelling my trial and having no active subscription with them.
Don’t use !!
I used this app to try to manage my anxiety before a big move across the world. I brought a few months and planned to cancel. Upon checking my subscriptions in settings this app did not come up. They failed to notify me of any money coming out my account. The second I saw money pending I attempted to cancel this subscription - there was no easy way to do this through the app it was a very difficult process. I emailed and explained requesting a refund - this is a very tight time financially and £60 for an app I don’t use and have attempted to cancel, that did not notify me of re-renewal and dod not come up in subscriptions despite checking. When I emailed asking for support I did not feel at all listened too or that my situation was considered.
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