bad bad bad trash
I cancelled the subscription on the same day, but I was still charged. I contacted Apple Support to request a refund. The subscription and billing experience was frustrating and unclear.
Don’t.
Too much for nothing
Just Do it
Had me evaluating my self in ways I hadn’t thought of before. Showing me tips and tricks to get myself motivated.
Fraudulent billing practices
This app provides no straightforward way to cancel a trial subscription, which ultimately turns into an annual charge. I deleted the app after just two days of use and attempted to cancel my subscription. Over two years ago, I even followed the online instructions to submit a cancellation request via email, yet the charges continued.
Today, I’m having to change my credit card number just to prevent further charges for a service I haven’t used in over two years. This is the textbook definition of fraudulent billing practices.
How this app ever received an Editor’s Choice recommendation is beyond me.
Today, I’m having to change my credit card number just to prevent further charges for a service I haven’t used in over two years. This is the textbook definition of fraudulent billing practices.
How this app ever received an Editor’s Choice recommendation is beyond me.
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Beware subscription costs
They said they would send an email before my 7 day paid trial was over. Never got one and was then charged 79.99! My subscription does not show up in my Apple Store and I can’t find anywhere to cancel it in the app. Using my email on the website doesn’t pull up my subscription either, still waiting to hear back from support to cancel. That is a hefty charge for an app I don’t want after the 7 day trial. It’s not the easiest app to navigate.
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Great
Great
Will still take payment despite cancelling
Still took £59.99 payment despite me cancelling my trial and having no active subscription with them.
Don’t use !!
I used this app to try to manage my anxiety before a big move across the world. I brought a few months and planned to cancel. Upon checking my subscriptions in settings this app did not come up. They failed to notify me of any money coming out my account. The second I saw money pending I attempted to cancel this subscription - there was no easy way to do this through the app it was a very difficult process. I emailed and explained requesting a refund - this is a very tight time financially and £60 for an app I don’t use and have attempted to cancel, that did not notify me of re-renewal and dod not come up in subscriptions despite checking. When I emailed asking for support I did not feel at all listened too or that my situation was considered.
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Not opening
App is not opening in iPhone 17
It wouldn’t let me in
After I answered all the questions it wouldn’t let me go any further!!! So bummed out really needed it!!☹️
Predatory scam
Don’t give them your billing info.
Preauthorized Payments
I have a slew of issues and thought I’d give this app a whirl. The lessons/activities are pretty useless. AI slop images on everything. Lots of typos and bugs throughout the app. The AI chatbot built in is really buggy. At one point it started speaking Chinese to me. A lot of the recommended lessons and techniques were totally irrelevant to myself.
But to top it off it’s 80 bucks a year with a 7 day free trial. There’s a lot of people who are saying that even after they canceled they still get charged.
I will update on Sep 21 to see if they charge me but I think I may have found the issue.
To cancel the subscription you have to go to this separate 3rd party website and fill out their little form and make sure you avoid all the predatory “don’t cancel” buttons.
Then go to:
Apple Wallet > Recurring Payments and you will see a preauthorization for automatic payments from Ahead Solutions GmbH. Select “Revoke Payment Authorization”.
Overall, a pretty predatory and junky app. Lots of annoying little popups and “awards”. Oh you finish one lesson; now you get to do a puzzle as a reward or you can skip it and just get your actual reward which will be some poorly written AI “quote”. Feels a lot like Temu with all the constant mini games and AI slop.
For 80 bucks a year this can be yours too.
But to top it off it’s 80 bucks a year with a 7 day free trial. There’s a lot of people who are saying that even after they canceled they still get charged.
I will update on Sep 21 to see if they charge me but I think I may have found the issue.
To cancel the subscription you have to go to this separate 3rd party website and fill out their little form and make sure you avoid all the predatory “don’t cancel” buttons.
Then go to:
Apple Wallet > Recurring Payments and you will see a preauthorization for automatic payments from Ahead Solutions GmbH. Select “Revoke Payment Authorization”.
Overall, a pretty predatory and junky app. Lots of annoying little popups and “awards”. Oh you finish one lesson; now you get to do a puzzle as a reward or you can skip it and just get your actual reward which will be some poorly written AI “quote”. Feels a lot like Temu with all the constant mini games and AI slop.
For 80 bucks a year this can be yours too.
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1000% recommend
Amazing App. Has really helped me & really well set up, extremely interactive and has made it fun.
They give you no way to cancel.
In order to cancel, they say you have to log onto a portal. When you go to that portal and enter your email, they say they’re gonna send you a code to your email and never do.
Poor customer service
I have emailed the company 4 times with no response. I am just trying to cancel and they keep trying to charge my card. Absolutely horrible customer service.
Highly do not recommend
I signed up for the 7 day free trial. First of all it’s a mess! The “Kai” guide kept trying to guide me to things that weren’t available.. like 3 times in 3 days, they messed up on my streak and started me at the beginning and the worst part. Before I started noticing all these glitches a promotion went across my screen offering a year membership for 49.99 instead of 79.99 so I clicked on it to take advantage of it. They charged me 79.99. I got the runaround and their customer service is literally “Kai” who doesn’t work. They have refused to refund me the money. They have said it’s a glitch that happened and they can’t do anything about it.
Their app doesn’t work and I highly recommend NOT getting this app.
Their app doesn’t work and I highly recommend NOT getting this app.
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Useless
This app is insensitive to mental health issues and when you contact support about it they dont reach back out and they just go ahead and give you the option to cancel instead. If you have real mental issues and actually need something other than breathing exercises and letting people walk all over you your entire life dont use this app.
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En français
Je trouve très dommage le fais que la fonctionnalité français ne soit pas disponible
Yes
This app is worth the money. It’s been such a great resource added onto my therapy. Inbetween sessions I can get with this app and feel more validated and understanding of what I’m feeling. Recommend 100%
Trail sub is a scam
You can’t cancel this trail subscription on your own if you sign up using your Apple ID. I’m livid. This app is a total scam and you can’t contact anyone to cancel this trail subscription. Don’t download the trial!!!
