Don’t sign up they’ll just take your money
I signed up for a Liven trial, 3 months later I was billed $67 dollars. I contacted them within an hour of the transaction and they would not issue a refund. Apparently you need to sign in to your account and actively sign up for reminder emails. How convenient for them. Also when I tried to sign in I couldn’t login and never received a password change email. Talk about making it difficult. I tried the app for a couple of days and found it was pretty basic and not helpful.
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Scam
I cancelled my subscription but they keep taking money, I’ve had to inform my bank to block there unlawful activity.
Charged me 3 months I didn’t use
My subscription renewal came up and not realizing I hadn’t cancelled, I reached out to them the same day they charged me and they refused to refund me the $60. Make sure you put your cancellation/renewal date in your calendar since they are absolutely unforgiving. I’ve never came across an app platform that wouldn’t refund if you reached out the same day.
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Misleading App, terrible customer service
An app that claims to support mental health and anxiety should not prey on people’s vulnerability by making it deliberately difficult to cancel.
The cancellation process is obstructive and unnecessarily complicated, involving around ten online steps seemingly designed to trip you up and keep you subscribed. Even after completing those steps, you are sent an email containing yet more instructions that must also be followed.
I completed the entire process in August, yet I was still charged for September and had to go through it all again. It feels as though the cancellation system has been intentionally designed to discourage people from leaving and lock them into further payments.
For a company operating in the mental-health space, taking advantage of potentially vulnerable customers in this way feels particularly unethical and completely undermines the support the app claims to provide.
The cancellation process is obstructive and unnecessarily complicated, involving around ten online steps seemingly designed to trip you up and keep you subscribed. Even after completing those steps, you are sent an email containing yet more instructions that must also be followed.
I completed the entire process in August, yet I was still charged for September and had to go through it all again. It feels as though the cancellation system has been intentionally designed to discourage people from leaving and lock them into further payments.
For a company operating in the mental-health space, taking advantage of potentially vulnerable customers in this way feels particularly unethical and completely undermines the support the app claims to provide.
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Terrible, money making
Awful. Their terms and conditions hid an auto-renewal payment taken from my bank, when I asked for a refund (as I don’t use the app) they refused. I explained that I didn’t know about the next payment, their T and C’s buried it, they refused. £50 taken. Their customer services were awful, surely the opposite of their intended service
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Scam - charged my card for three months during non-use
Somehow wasn’t even signed in to the app and noticed an $79.99 charge on my card and tracked it to this app. Went back to previous statements and realized I missed these charges two months earlier also! They reversed the last charge but not the $160 and additional initial charge. Don’t provide any info as this company somehow charges away without any apparent communication. Very easy to get nothing out of your fees.
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Be VERY careful - keep charging after cancelling
This is a useless app so I cancelled within weeks of joining. They continued to charge beyond this period without any notification and therefore without me noticing. They refuse to refund these amounts even though they can see the app was not active. Dodgy - beware!!!
Dont waste your money
I signed up for their short trial period and without notification they charged me for the full subscription. Don’t do it or you’ll waste $100. Plus didn’t find the app helpful.
It’s a SCAM
Be very careful with this App, to cancel a subscription it is necessary to click a dozen steps AND in the end is not cancelled, they will send one email that you need to open and repeat a lot more steps. My email never arrived. I am a senior manager without the time to spend with this BS. They pray on US. do not USE IT.
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Extremely dissapointed
I downloaded the App in Feb 2026. It was a nominal fee and I was not aware of an auto renewal.
In Aug 2026 I saw a VERY large charge and on the same day as the charge I emailed customer support to enquire and advise I did not request renewal and did not use the services ever since I origionally downloaded the app. The replied stating that I did not inform of cancellation within the first billing cycle?? and would not reimburse.
I am very disappointed as its a large fee for something I do use, ever, and overall the basics for cost of living is already difficult and now they want to take my $65CAD and won’t consider or acknowledge I don’t use their services. This feels like such a scam.
In Aug 2026 I saw a VERY large charge and on the same day as the charge I emailed customer support to enquire and advise I did not request renewal and did not use the services ever since I origionally downloaded the app. The replied stating that I did not inform of cancellation within the first billing cycle?? and would not reimburse.
I am very disappointed as its a large fee for something I do use, ever, and overall the basics for cost of living is already difficult and now they want to take my $65CAD and won’t consider or acknowledge I don’t use their services. This feels like such a scam.
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Cuidado com a renovação automática
Minha experiência com o Liven foi extremamente negativa. Nunca utilizei nenhum serviço do aplicativo e, mesmo assim, tive uma renovação automática de R$ 195,99.
Assim que identifiquei a cobrança, entrei em contato com o suporte solicitando o reembolso, mas a empresa recusou, limitando-se a informar que sua política não permite estorno após o primeiro ciclo de cobrança.
O que mais me incomodou foi a experiência de cancelamento. O processo possui várias telas, perguntas e etapas antes de finalmente conseguir cancelar a assinatura. Na minha percepção, a contratação e a renovação são muito simples, enquanto o cancelamento é excessivamente burocrático.
Tentei resolver diretamente com a Liven e também procurei a Wellhub, que disponibilizou o aplicativo por meio de parceria, mas não consegui uma solução.
No meu caso, fica a sensação de que existem mecanismos para facilitar a contratação e dificultar o cancelamento e o reembolso.
Não recomendo o aplicativo. Minha experiência foi de cobrança por um serviço que não utilizei e nenhuma flexibilidade por parte do suporte para solucionar a situação.
Assim que identifiquei a cobrança, entrei em contato com o suporte solicitando o reembolso, mas a empresa recusou, limitando-se a informar que sua política não permite estorno após o primeiro ciclo de cobrança.
O que mais me incomodou foi a experiência de cancelamento. O processo possui várias telas, perguntas e etapas antes de finalmente conseguir cancelar a assinatura. Na minha percepção, a contratação e a renovação são muito simples, enquanto o cancelamento é excessivamente burocrático.
Tentei resolver diretamente com a Liven e também procurei a Wellhub, que disponibilizou o aplicativo por meio de parceria, mas não consegui uma solução.
No meu caso, fica a sensação de que existem mecanismos para facilitar a contratação e dificultar o cancelamento e o reembolso.
Não recomendo o aplicativo. Minha experiência foi de cobrança por um serviço que não utilizei e nenhuma flexibilidade por parte do suporte para solucionar a situação.
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Response from developer
Hi there, Thank you for sharing your feedback. Liven subscriptions renew automatically unless cancelled before the next billing date, and the price, billing period, renewal terms, and cancellation information are presented during checkout before the purchase is confirmed. Subscription fees provide access during the active billing period regardless of how often the app is used. We’ve also noted your concerns about the number of steps involved in cancellation, the refund decision, and the support experience. Please email me at trust@theliven.com mentioning this review so I can personally review your subscription, cancellation history, and refund request.
Constantly Evolving
Late 2025 I paid for Lifetime Access. I completed my first Journey and couldn’t figure out how to keep going. I reached out to customer service and they switched me to a new Journey focusing on another aspect of self-discovery and new tools to help regulate my nervous system. I didn’t use the app for a while and when I came back to it there had been more improvements and I’m really enjoying the new depth for journaling and the feedback you receive to help you go deeper. I find this app very helpful in dealing with my ADHD and any anxiety or overwhelm.
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Scam/Fraud
Stay away. Tricky Cancellations. Customer Service not helpful.
Beware
This app says you can purchase a one month subscription but then they auto renew it anyway at the full price. I was being charged $40 a month for several months before I figured it out and they don’t want to reimburse me more than one month. It’s a good app but you will end up paying a lot for it if you’re not careful.
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Tricia
They don’t give you any warning about subscriptions due date. You have to set up specific settings for it. Very unhelpful customer service
A fuir à tout prix!!
Contenu catastrophique, prix excessif (et encore l’adjectif reste gentil) et vous laisse sans nouvelles pour s’assurer que le prélèvement soit bien fait au cas où la résiliation était trop simple. Résultat = énorme perte d’argent et de temps
Response from developer
Hi there. Your experience highlights important concerns about clarity and communication that we take seriously. We hope to keep improving how everything flows so it feels fair and clear for you.
Not worth the money
Unfortunately, I didn’t find it useful. I thought it would be help my life and be profound but no, I fell for the advertisement.
Terrible customer service
After an app update I lost all historic data which given I was part way through what is essentially a CBT course, is terrible. After customer service failed to resolve the issue for me, I cancelled my subscription within the requisite period but because their app update resulted in the app not working properly/recording the date of the cancellation, they are still charging me for a renewal.
Avoid at all costs
Avoid at all costs
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Do not get
It makes you go through all these series and makes it hard to cancel when you dont like it
Very disappointing trial experience
I was charged for a subscription that I did not wish to continue. What I found particularly frustrating was how difficult it was to identify and cancel the subscription. It wasn’t showing clearly in my Apple subscriptions, so I only became aware of it when I noticed the charge on my card.
I contacted Liven immediately to explain that I did not want to continue using the service and requested a refund, but they refused, despite the fact that I have no intention of using the service.
The cancellation and refund process feels unnecessarily difficult and, in my experience, the subscription was not made sufficiently clear. I think customers should be given a straightforward way to cancel and should not be charged for a service they clearly do not wish to continue using.
Very disappointed with both the subscription process and the lack of customer support. I would strongly recommend checking your subscription and billing details carefully if you use this app.
I contacted Liven immediately to explain that I did not want to continue using the service and requested a refund, but they refused, despite the fact that I have no intention of using the service.
The cancellation and refund process feels unnecessarily difficult and, in my experience, the subscription was not made sufficiently clear. I think customers should be given a straightforward way to cancel and should not be charged for a service they clearly do not wish to continue using.
Very disappointed with both the subscription process and the lack of customer support. I would strongly recommend checking your subscription and billing details carefully if you use this app.
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