Extremely Disappointed
I honestly didn’t expect this from Harley-Davidson, especially for a $30,000+ motorcycle. The LiveWire One app is a complete letdown — it doesn’t even connect half the time. I’ve tried every possible reset, re-pair, and update, and it still refuses to work reliably.
For a brand built on engineering excellence and heritage, this level of software quality is unacceptable. You’d think for this price point, basic app connectivity would just work. Sadly, it’s a huge miss that really drags down the ownership experience. Very disappointed.
For a brand built on engineering excellence and heritage, this level of software quality is unacceptable. You’d think for this price point, basic app connectivity would just work. Sadly, it’s a huge miss that really drags down the ownership experience. Very disappointed.
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No more access
Ah what happened, there is no longer access to the app…
Needs more
I agree with others that this app is lacking the functionality and smoothness that we have come to expect from LiveWire.
There is no longer any service to connect with and monitor the motorcycle, which was taken away at least 2 years ago with the promise of a replacement service. Yet there is still nothing available.
LiveWire has, and continues to drop the ball with this issue as well as the app in general.
There is no longer any service to connect with and monitor the motorcycle, which was taken away at least 2 years ago with the promise of a replacement service. Yet there is still nothing available.
LiveWire has, and continues to drop the ball with this issue as well as the app in general.
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EV no support
LiveWire app no longer supports the motorcycle. I can no longer tell charging status, battery life, alarm status, anti theft tools, and bike location. Basically making the LiveWire One the only EV without an app. The loss of features make this bike not worth any price for the motorcycle.
Flipped the script on us
Sold us $24,000 motorcycles and then cancelled the app service. Just for us LWOne owners though. I guess we’re not Livewire’s prime demographic anymore.
Application réduite à sa plus simple expression 😡
C’est honteux et inadmissible de nous avoir vendu le produit LiveWire One avec une application complète faisant partie du prix déjà élevé pour depuis bientôt 2 mois ne rien proposer en remplacement ! C’est pas comme cela que vous allez conquérir des parts de marché…
J’espère sincèrement que vous allez rapidement y remédier !
J’espère sincèrement que vous allez rapidement y remédier !
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Truly awful
This product was not ready for market and the state of this app is further proof of that fact. Stay away.
Disappointed
Incredibly disappointing that Livewire chose to discontinue the main functionality of this app. I used it to know how charged my bike was when charging at work or overnight - which was taken away, along with other alerts and functionality like vehicle tracking, this month. I chose a project backed by a trusted company like harley-davidson to avoid this exact type of scenario - very disappointed to receive startup levels of poor planning for a bike at this price point.
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No Service
To strip these bikes of features is what help sell these bikes. Like gps on your bike, stolen vehicles, oh how about charge location.
This is bad and bad for the brand. My opinion
This is bad and bad for the brand. My opinion
Dommage que les services LiveWire Connect est été arrêté
Il est vraiment dommage qu’il ne soit désormais plus possible de contrôler l’état de charge de sa batterie à distance, c’est un service que propose les concurrents comme Zero Motorcycle et qui est très utile pour le propriétaire d’un véhicule électrique. J’espère qu’une solution alternative sera bientôt disponible.
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Love the app but
I keep getting disconnected from my iPhone 14 pro latest software with the bike and I have to keep resetting the connection every time I ride. Can you help or fix that. I do have my AirPods linked to the iPhone idk if that helps
Response from developer
Hi Julius, thank you for your feedback. Please reach out to customersupport@livewire.com or call 855 EV RIDER for us to best assist you!
Latest Update Deactivated My Bike
Concur with other users. Bike is great but the app experience is terrible! Ever since the app was updated to the new UI, my bike lost sync with the app. I’ve tried activating it multiple times with no success; and every attempt to reactivate the bike takes a minimum of 5 minutes - doesn’t sound a lot but trying multiple times back to back on different days adds up and will test a person’s frustration level. I’ve decided to live with the bike without the use of the app at this point.
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Response from developer
Hello, we'd love to help get your app and connectivity working properly. Please reach out to customersupport@livewire.com or 855 EV RIDER for troubleshooting support.
App Doesn’t Work
App doesn’t let me progress passed the “Theme Selection” page.
Nothing happens when I select a theme.
Nothing happens when I select a theme.
Response from developer
Hello Rambo V, thank you for your feedback. Fortunately the concern you are reporting was addressed in a past update, please update for a resolution and reach out to customersupport@livewire.com or 855 EV RIDER if the issue persists.
Silent
Has some cool features but the fact that the notifications are silent mean that the app is pretty much useless in notifying you that your bike is charged or, more importantly, that someone is stealing your bike. There is no setting for the notifications to make a sound.
App is junk.
Gave up on the app. When it gets buggy, it will prevent you from being able to charge your bike. Look at the other reviews and understand not to get mad when app junks out on you. Bike is amazing, app is trash.
The button to give feedback is broken.
I would like to offer some constructive feedback. I would love to see this app be the best it can be.
UI Interface and Data Retrieval Issues
I’ve just crossed 11,000 miles on my LiveWire One and have finally decided to write this review due to the lack of attention to this app. I believe in fair criticism and I’m writing this review because the app doesn’t match the same quality as the fine motorcycles produced by LiveWire.
The UI is very buggy when changing tabs and tapping on the right arrow to focus on Bike Stats. The data pull process (motorcycle->backend->phone) is incredibly slow. And often times gets hung up on loading analytics.
I would also appreciate there to be more attention drawn to the app’s navigation feature. It would be great if the process to show navigation on the bike was more intuitive and less clunky.
P.S. - I have a feeling that app development is outsourced to a 3rd party. With LiveWire’s ongoing company growth, you need to hire 2-3 app developers to focus on this project. I know you guys are hiring, and this application deserves more priority if you plan to continue marketing it to riders.
The UI is very buggy when changing tabs and tapping on the right arrow to focus on Bike Stats. The data pull process (motorcycle->backend->phone) is incredibly slow. And often times gets hung up on loading analytics.
I would also appreciate there to be more attention drawn to the app’s navigation feature. It would be great if the process to show navigation on the bike was more intuitive and less clunky.
P.S. - I have a feeling that app development is outsourced to a 3rd party. With LiveWire’s ongoing company growth, you need to hire 2-3 app developers to focus on this project. I know you guys are hiring, and this application deserves more priority if you plan to continue marketing it to riders.
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