Hmmmmm!
Too many websites for 1st home mortgage and it is difficult navigating them
Horrific experience
Worst authentication app I’ve ever had a displeasure to be frustrated by do not use this app if you can help!!!!
Terrible app for such a big company
First of all it’s ridiculous and no excuse for having a seemingly fintech looking app to make a mortgage loan payment when the official cornerstone looking app is not for that. Additionally there’s not reason why I need to be forced to click a link to open up terms and conditions to only immediately close it without reading anything just so I can check yes I agree to process my payment.
There are literally no excuses or justifiable reasons for this poorly ran company that can’t get basic business practices right but instead would rather inconvenience and confuse its customers for no legitimate reasons. This is business 101. Workflows, user interface, branding, etc. and I don’t want to hear some cop out like this is what legal required or something else when it can be done correctly and effectively without making it ignorant.
There are literally no excuses or justifiable reasons for this poorly ran company that can’t get basic business practices right but instead would rather inconvenience and confuse its customers for no legitimate reasons. This is business 101. Workflows, user interface, branding, etc. and I don’t want to hear some cop out like this is what legal required or something else when it can be done correctly and effectively without making it ignorant.
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Easy Nav and prepay Options
Loan Nav lets me pay off extra principle right within the app, rather than send additional payments via mail like other mortgage management apps. I like the infographics that break down what I’m paying as well. However, the amount of times I need to change my password is way too excessive. If someone were to hack into my account, I don’t even think they can see my full bank account number from the user end. So what’s the worst a hacker can do? Pay my bills for me? The sensitivity of my mortgage information doesn’t really beg a password change every year or less; not to mention, everything is already two-factor identification, so it feels like a hassle for me to change passwords so much, especially if the original password strength is strong.
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Late fee scam
The app omits the “Make a Payment” button. I was unable to make a payment until the late fee showed up, and then the button showed. I made my payment “late”. Was charged. This has happened before.
Add More Features
Outdated app. Cant make additional payments or change the amount you want to pay if you wanted to split the payments. I shouldn’t have to read the terms and conditions every month. Just a waste of time. I dislike that my mortgage company switched to this lackluster app. But it gets the job done.
Really Sucks
Constant issues and bugs. Never allows Face ID. Even when resetting password does not accept app generated password provided in email to reset. Needs major updates and has not been updated in a year.
Not a good app
Can’t even login to the app. Worse there is out there
Horrible app
Need to be updated! Never able to log-in and access account. Cant seem to update app on my own. Hate this app..useless!
I hate this app
Why do the worst apps have to be the most important? I hate this app so much
Terrible
I stopped what I was doing to leave this review. The poor and unintuitive interaction with the iOS password manager should make Apple ban this app. It’s confusing at best and a security risk at worst. How hard is it. First world problem - I’m locked into a sub-3% interest rate. Unfortunately I’m also locked in with this terrible, terrible app.
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Ok app can be better
System glitchy not user friendly hard to find certain things
Payments
If I’m making a payment on due date why is it late. On other apps I do it all the time and it’s never a date late payment.
Payment
Doesn’t allow you to pay more on escrow or principle.
Worst App
This app NEVER works when I am trying to login to pay my mortgage. I try reloading multiple times to no avail. I hate it and hate that this is the only way to pay my mortgage online. Do not recommend.
Needs severe update !
Loan borrowers should be able to pay their loan payments in credit/debit/picture check/via message on this new app. Bi-weekly and weekly payment options with no set amount restrictions should be available as well. This app is too limited when it comes to making payments/mortgage statements. Notifications also should come to the loan borrowers via text about updating payment plans or details 24-72 hours ahead of time. Please update the app before the NEW YEAR 2025!
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