Shellpoint vs LoanNav
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shellpoint
Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.
- View loan account details
- Make one-time payments
- Schedule recurring payments
- Access statements and documents
- View recent account activity
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Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.
LoanNav
Manage your loan account conveniently from your mobile device. Make and track payments, access escrow details, and sign up for services like autopay. Securely message your customer care team and access important documents.
- Make and view payments
- Access escrow information
- Sign up for autopay
- View statements and tax documents
- Message Customer Care
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Easily manage your account on-the-go with our secure, simple-to-use Loan Servicing App. Quickly make and view payments, access escrow information, sign up for options like autopay and paperless statements, message your Customer Care team, and more. You can: -Make a payment and view payment status -View details on your escrow account such as tax and insurance disbursements -View all statements including year-end tax documents -Learn from educational resources like FAQs and other helpful mortgage management tools -Message your Servicing Customer Care team members
Screenshots
Verdict
Shellpoint and LoanNav both sit at 4.9 stars, but that hides the real split: 55% of Shellpoint's written reviews are positive against 10% of LoanNav's. Shellpoint also leads on update cadence (monthly vs every 5 months) and ratings volume (17K vs 2.3K). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for Shellpoint against 4.8 for LoanNav. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 2.3K, so its average is the more settled of the two. Written reviews are what separate them: 55% of Shellpoint's written reviews are positive against 10% of LoanNav's.
Shellpoint ships an update monthly, LoanNav every 5 months. The most recent releases landed on October 9, 2026 and October 7, 2026 respectively.
| Parameter | Shellpoint | LoanNav |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (17K ratings) — better | 4.8 (2.3K ratings) |
| Positive reviews | 55.0% of reviews — better | 10.0% of reviews |
| Number of ratings | 17K — better | 2.3K |
| Update frequency | Monthly — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 73 MB | 206 MB |
| Age rating | 4+ | 4+ |
| Developer | Newrez LLC | Cornerstone Capital Bank, SSB |
Customer experience
Shellpoint
LoanNav
Bugs and requests
Shellpoint
Reported bugs
3 issues- Unable to access loan information
- Keyboard not working in app
- Login issues, unable to log in
Requested features
4 requests- Ability to set up and save multiple accounts
- Push notifications for due dates
- Clearer payment history breakdown
- Partial payment option
LoanNav
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shellpoint
No in-app purchases
LoanNav
No in-app purchases
