Disappointed
I ordered a ring and a necklace separately as a matching set. This was to be a gift for 2 family friends whose mom and best friend tragically passed away. (The jewelry had her birthstone) The website stated that due to high order volume it may take up to 10 days to process my order. Those 10 days were approaching so I emailed them and stated that I was frustrated my order wasn’t even processed yet when I paid over $100 for these two items. They responded back saying that it may take even longer than 10 days to fulfill my order. With the anniversary date of her death coming up I needed these items by a specific date. I let them know that if the order was still not processed in a week I’d like to cancel and get a refund. They just went ahead and cancelled the necklace order but sent the ring so now I have half a gift to give. I never asked for an immediate refund, I just wanted my items shipped. I emailed them several times about this mix up stating that I still wanted the necklace and was unsure why they refunded because I said if it was not shipped by the end of the following week I wanted a refund- never that I just wanted a refund. They have ignored all my messages stating that I did not want to cancel and need the necklace in order to properly give the gift. I actually really liked their jewelry but after this I will never ever buy from them again. All I wanted was a gift for my friends and they cancelled it and ignored me.
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No zoom option
Disappointed there is no option to zoom on the Images to get a better look at the items.
Favourite Features don’t work or load
I can’t access my favourites on the app or add anything either. Renders the app useless for me as this was the main reason I installed
Just the best.
I have ordered several pieces and have been so impressed with them all! The gifting options are endless! It's my go to.
Best jewelry ever!
Love this store!!
