Fingerscan stopped working..
Loved this lock.. until the fingerprint unlock stopped working a couple of years ago..
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
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Horrible installation instructions
I followed the installation instructions; however, the application encountered a critical issue. It indicates that the unit has been added, but it is not being detected. Since then, the lock has been continuously attempting to initialize and emits a constant beeping sound. Given the cost of this device, it is very disappointing that it is not functioning as expected.
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Great Customer Service
I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance.
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
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Welcome mode
Welcome mode is not keeping the door unlocked.
Using iPad and iPhone
Using iPad and iPhone
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
