DANGEROUS
Neither this lock or app gave me any warning it was going to run out of battery!!! I quickly stepped outside to take the trash out, baby inside alone asleep and got locked out!!!!! It was out of battery and powered off every time I tried to enter the code or use my finger. Finally it just went dark. A neighbor gave me a 9V and I was able to get back in. The red light only started flashing to warn me of low battery after I finally got back inside. Insane.
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Why would you have us download this if we need a different app instead?
Just tell us to download the other app instead, and now I can’t even use the lock because it broke within 30 minutes
Functionally worse than the old app
This new app broke my locks automation, and my home app can no longer accurately detect the state of the lock.
Remote connection fail
It is rare that I can connect remotely. The WiFi hub is 5’ away from the door. WiFi is 2.4Ghz. We paid a premium for a remote access lock for our rental home and this lets us down routinely. Ugh.
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
Fingerscan stopped working..
Loved this lock.. until the fingerprint unlock stopped working a couple of years ago..
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
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Horrible installation instructions
I followed the installation instructions; however, the application encountered a critical issue. It indicates that the unit has been added, but it is not being detected. Since then, the lock has been continuously attempting to initialize and emits a constant beeping sound. Given the cost of this device, it is very disappointing that it is not functioning as expected.
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Great Customer Service
I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance.
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
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Welcome mode
Welcome mode is not keeping the door unlocked.
Using iPad and iPhone
Using iPad and iPhone
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
Too hard to reset code
I watch online videos and I am not getting the same results when I try to reset
The best
I love it I have it for 7 years is the best
Touchscreen Lock
Highly recommended can unlock/lock from a click on the app even if your not home 10/10
Love My Lock
Absolutely user friendly! A great value for the price.
Cannot connect the lock via apps on 10/1/2026
Cannot connect the lock via apps on 10/1/2026, please fix it, thx
Reliable and very convenient
This lock in this app have made life easier when you’re out of town and you need someone to stay and take care of your dog or if you’re running late and your dog needs to be let out. No more issues no more accidents. Everything goes smooth because of this lock
Many issues of the lock
App itself no prob but lock got many issues. Finger print cannot add, passcode always wrong. I’m fed up with this so called mostly secure lock .
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
One of the best locks on market!
I love my LOCKLY device. It allows me to securely have guests and is super easy to use and seamless.
Great app and great company!
The app is really well designed and works great. Also love their locks and their customer service
