Remote connection fail
It is rare that I can connect remotely. The WiFi hub is 5’ away from the door. WiFi is 2.4Ghz. We paid a premium for a remote access lock for our rental home and this lets us down routinely. Ugh.
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
Fingerscan stopped working..
Loved this lock.. until the fingerprint unlock stopped working a couple of years ago..
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again. But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?
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Horrible installation instructions
I followed the installation instructions; however, the application encountered a critical issue. It indicates that the unit has been added, but it is not being detected. Since then, the lock has been continuously attempting to initialize and emits a constant beeping sound. Given the cost of this device, it is very disappointing that it is not functioning as expected.
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Great Customer Service
I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance.
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.
Thank you, Ashley, for your assistance and professionalism. I appreciate the support.
Mark
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Welcome mode
Welcome mode is not keeping the door unlocked.
Using iPad and iPhone
Using iPad and iPhone
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
Too hard to reset code
I watch online videos and I am not getting the same results when I try to reset
The best
I love it I have it for 7 years is the best
Touchscreen Lock
Highly recommended can unlock/lock from a click on the app even if your not home 10/10
Love My Lock
Absolutely user friendly! A great value for the price.
Cannot connect the lock via apps on 10/1/2026
Cannot connect the lock via apps on 10/1/2026, please fix it, thx
Reliable and very convenient
This lock in this app have made life easier when you’re out of town and you need someone to stay and take care of your dog or if you’re running late and your dog needs to be let out. No more issues no more accidents. Everything goes smooth because of this lock
Many issues of the lock
App itself no prob but lock got many issues. Finger print cannot add, passcode always wrong. I’m fed up with this so called mostly secure lock .
Video stopped a year after installation
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
One of the best locks on market!
I love my LOCKLY device. It allows me to securely have guests and is super easy to use and seamless.
Great app and great company!
The app is really well designed and works great. Also love their locks and their customer service
“Above and Beyond” customer loyalty and support
I purchased a Lockly Vision Lock in 2021 and installed it on my front door, and it has been working perfectly. Over time, small, linear scratches appeared all over the touchpad’s surface. While this had not diminished the keypad’s performance (we use the fingerprint anyway), I was curious as to how/why these scratches were appearing. (note, since the keypad does not get sun exposure, I did not think it was sun “crazing” type damage) Turns out (through a lucky glance) that these scratches were being made be the small Anole’s (tiny “Gecko” looking lizards) that are everywhere in southern Florida. They appear to love crawling over the black keypad. While this was not really a concern (since we rarely use the keypad and when I did use it, it worked), I really wanted to simply replace (if possible) the keypad, due to the scratches not looking very attractive AND seeing if this had been an issue for others. So, I reached out to Lockly’s customer support.
Rosie, from Lockly’s support center, responded to my support request very quickly. It my note, I had described the scratches, what I saw was causing them (the anole’s) and included several pictures of the scratches. Rosie assured me that she would help me work this out. (and she really did!) After finding out that there had been no other “Anole” based damaged reported to Lockly, Rosie told me that there were really no replacement keypads (since the keypad was integrated into the entire lock system, the whole unit would need to be replaced). I told Rosie when I purchased the lock, and that is was probably out of warranty (which it was), along with where I purchased it (from one of Locky’s sales channels, not directly from Lockly). That did not stop Rosie from helping me get a brand new, replacement vision lock, at almost no cost to me. (approx. $15 total)
Note, Lockly did not have to do this, but they did. It took quite a bit of time, due to an issue with the channel supplier (that I originally purchased the lock through), giving Lockly a hard time. But Lockly stood behind their product and worked on the refund directly (and not through the channel supplier).
Lockly (Rosie) really stepped up and took the time, effort, and diligence to work through this issue to help me out, communicating with me constantly.
The new replacement vision lock works even better than the original lock. Faster response to fingerprint reading, less false readings in humid (south Florida) weather.
It is rare to find a company that will go this this level for their customers… and Lockly did!
Rosie, from Lockly’s support center, responded to my support request very quickly. It my note, I had described the scratches, what I saw was causing them (the anole’s) and included several pictures of the scratches. Rosie assured me that she would help me work this out. (and she really did!) After finding out that there had been no other “Anole” based damaged reported to Lockly, Rosie told me that there were really no replacement keypads (since the keypad was integrated into the entire lock system, the whole unit would need to be replaced). I told Rosie when I purchased the lock, and that is was probably out of warranty (which it was), along with where I purchased it (from one of Locky’s sales channels, not directly from Lockly). That did not stop Rosie from helping me get a brand new, replacement vision lock, at almost no cost to me. (approx. $15 total)
Note, Lockly did not have to do this, but they did. It took quite a bit of time, due to an issue with the channel supplier (that I originally purchased the lock through), giving Lockly a hard time. But Lockly stood behind their product and worked on the refund directly (and not through the channel supplier).
Lockly (Rosie) really stepped up and took the time, effort, and diligence to work through this issue to help me out, communicating with me constantly.
The new replacement vision lock works even better than the original lock. Faster response to fingerprint reading, less false readings in humid (south Florida) weather.
It is rare to find a company that will go this this level for their customers… and Lockly did!
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Loved it at first
Loved the deadbolt functionality at first-but 6 months in it constantly is jamming. We have to hold the door shut tight while it locks or it leaves door open. Super annoying to the point we are having to use garage for kids cause they just close door and walk away. So when it jams they don’t catch it and our door can just be pushed open-not safe at all.
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Perfect for our families needs
In all honesty I have to say LOCKLY is the only company my family trusts with securing our home. I have two young children with autism who are prone to elopement and their safety is a constant focus for us. Because of LOCKLY my husband and I have a weight of stress lifted off our shoulders knowing our children have extra safe guards in the home. Because of our families needs we always stick with the LOCKLY secure plus childproof edition. Their customer service always exceeds expectations and everyone I’ve spoken to via email or phone has always gone above and beyond with help and communication. There are so many families out there that have family members on the spectrum who are prone to elopement who need safeguards like these. In the future it would be amazing to see this company join programs like OPWDD to help families like mine, especially ones that are financially struggling. All in all do not hesitate to go with LOCKLY locks, they are reliable, high quality and give you peace of mind every day.
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