Unnecessary and awful
This ‘upgrade’ to the ticketing system is the most unnecessary and over-complicated exercise I’ve come across anywhere. Far, far too difficult to transfer tickets - which I have bought with a lot of my money - to the people who need them. Needs a big re-think. I suggest engaging a six-year old for the re-design.
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Tickets disappearing
Clunky. Tickets did not appear so had to go to the ticket office before the day’s play.
Cricket is complicated enough already
App in this case stands for appalling. A hideous unhelpful unnecessarily complicated infuriating heap of nonsense. In these days when tests are often finished in 3 days, the average time it takes to use this app must be more than the duration of the match.
Does not work
The app gets stuck in a continual authorisation doom loop, continually linking to the main Lord’s website to repeatedly log in; it doesn’t recognise tickets that have been distributed to you; it can’t download the Lords Premium membership QR code. The support email address just replies “sorry, we know it doesn’t work”.
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The App for tickets
Poor, very poor
