Lorex Cloud User Reviews

Customer Experience

Positive experience7.9% of reviews
Neutral4.9% of reviews
Negative experience87.2% of reviews

~ Based on 494 written reviews from the US App Store.

What users say

Is Lorex Cloud Safe?

Lorex Cloud does not appear safe based on available data. AppsHunter Safety Score for Lorex Cloud is 33/100.

This assessment is based on 282 user ratings, with an App Store average of 1.5/5.

Safety Analysis

10.5% of ratings point to a safe experience
5.8% of ratings suggest some concerns
83.7% of ratings point to a risky experience

~ Based on 172 App Store ratings for Lorex Cloud.

Is Lorex Cloud Legit?

Lorex Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for Lorex Cloud is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No good

When adding cameras, the app crashes every single time this thing is worth this

Garbage app

Needs improvement i

Fixed: Notifications Broken Again

07/01/26 - Notifications are working again. I just wish there would be regular updates.

06/19/26 - notifications are broken again. Lorex, please update.

06/24/25 - Lorex, notifications broken again. Please fix!! Will adjust review rating when done. It would be better if this could be regularly checked and updated.

Lorex came through and fixed the notification issue. Faster than last time so I will increase my rating to 4 stars. If you can update regularly so we don’t have to beg and plead for an update, I will raise to 5 stars. Some will hate, but the app works perfectly for my needs if notifications work.

Notifications have once again stopped working. Rebooting everything and turning notifications off and back on does nothing. Lorex, please update the app to fix!!
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Worst camera app and cloud service ever

I have several brands of cameras from basic to great professional. Lorex Cloud and Lorex products apps are the worst reliability and most junk functioning out of any. You can buy a 29.99 camera on Amazon with better support and reliability. Cameras are great but their cloud/ app are pure garbage. Works 20% of the time if we are lucky. Do better! Sincerely someone who has $10s of thousands unfortunately invested in Lorex cameras . Sincerely a clearly dumb loyal customer.
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Lorex cloud app

Thank you for fixing push notifications. I was only able to get it working by deleting/reinstalling app.


Push notifications are not working please help fix

Push notifications finally fixed!!

Thank you for fixing the Lorex cloud push notifications. What I did not like is you answering feedback with 2 and 3 year old responses. You need to look at the bad reviews and fix the problem asap. I had to end up calling you to get this problem resolved. When I tell you there’s a problem on your end start believing in that, because I know my system better than you do! Only one other thing, I use the 4 alarm contacts in the back of the NVR. It never once recorded the associated camera with the alarm contact picked up.
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Text message Notifications are not working.

The update still has not fixed the problem. I even tried uninstalling the App and everything. So disappointed

Notifications

Experiencing issues! I’m not receiving notifications after updating iOS can this be fixed?

App notifications not working!! Shame on you!

Why does it take so long to fix the app notifications when you know it’s not working. Fix it already. It’s been a 2 weeks of no notifications!

Push Notifications Don’t Push Notify

What’s horrible app. What a horrible developer. This app and system have been riddled with bugs and other problems.

Push notifications just stopped working. The whole concept of “security” cameras is to be notified when one detects motions.

Hey app developers, DO BETTER!!!!!

App really sucks and there is a reason why it has less than a two star rating. Trust the reviews if you are thinking about this “system”’for home security b
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Fixed: Notifications Broken Again

06/19/26 - notifications are broken again. Lorex, please update.

06/24/25 - Lorex, notifications broken again. Please fix!! Will adjust review rating when done. It would be better if this could be regularly checked and updated.

Lorex came through and fixed the notification issue. Faster than last time so I will increase my rating to 4 stars. If you can update regularly so we don’t have to beg and plead for an update, I will raise to 5 stars. Some will hate, but the app works perfectly for my needs if notifications work.

Notifications have once again stopped working. Rebooting everything and turning notifications off and back on does nothing. Lorex, please update the app to fix!!
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Push notifications

This app use to be great! Not sure what happened. Push notifications suddenly stopped working; customer care wasn’t able to help resolve the issue, and we’re aware of this being a common issue!!! This is very frustrating and disappointing!

Please update software and help resolve this matter asap!!!!
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Research before you buy !

Been days now with out any notifications, there’s work this company needs to get done. When things are up and running good than it’s a decent app.

Push notifications stop working today!! On Lorex Cloud!!

Push notifications stop work on all my 3 houses. Please fix asap. My daughter is not getting any push notifications on her house. Starting today. It’s your problem please fix it. I will give you 5 stars Don’t send me an auto reply from 3 years ago. Fix the problem!

Push notifications edit June 13 2026

Stopped working!!! Homeless dudes are stealing my cans again and I can’t tell when they’re there to chase them away! Please fix happened again

Push notifications not working

Push notifications are kind of essential and it’s been down for a week . Turning them on and off won’t work.

worst app ever

very very poorly made notifications suddenly stopped working and there are lots of other issues

App needs an update from developer

Since June 8, 2026 haven’t been able to get any push notifications through the app. Saw the developer post on another recent review saying to make sure the app is up to date or download and reinstall it.

Yeah no kidding we need an actual update on the app there developer. That’s the problem

The worst app I used so far

I would give zero if I can. Every year, the app won’t send any notification after Lorex did some upgrade in their app. Can you just do fully test before release your upgrade version? Train your customer service, go to roof to check the camera version is not the solution to fix your app issue.

Push notification not working

Please fix. This happens every year when you guys neglect app updates.