Lorex Connect User Reviews

Name: Lorex Connect
Rating: 1 (1 reviews)

Lorex Connect

Lorex Corporation

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience9.7% of reviews

Neutral3.2% of reviews

Negative experience87.1% of reviews

~ Based on 31 written reviews from the US App Store.

Is Lorex Connect Safe?

Not enough ratings yet to assess Lorex Connect.

Is Lorex Connect Legit?

Lorex Connect appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Lorex Connect is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Hardware and Software disconnect

I followed the steps to set up the 2K Battery camera…charge before set up, chose the camera from the list, pressed reset for flashing blue and voice says ready BUT then the CONTINUE in the app (Lorex Connect) doesn’t work. Deleted and reinstalled the updated version…still the same.

tamban52

17 days ago

Response from developer

Hello, We need more details to understand what caused the issue. Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance.

Bad playback on iPhone

Garbage !! unreliable live view, all you get is pixelization and green dots when trying to view live feeds away from home.

spidergt

a month ago

Response from developer

We are sorry to hear about the issue you are experiencing. We are not familiar with the green dots issue, it could be perhaps caused by camera or cable. Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance.

Terrible

This is the worst app for security system. It doesn’t show you motion. It shows you about five minutes later it’s hard to login. You can’t really control anything on the app. You have to go on your NVR. All around a terrible app.

Ryman216

a month ago

Developers should get fired

The lorex connect app is horrible. I can’t even play back recorded videos on my iPhone because the app / video freezes. After spending so much money on the new lorex equipment, this is completely unacceptable. I’ve also read the reviews, and many others customers are complaining about App problems. What makes it worse is that the developer responds seems to the same generic message every time” sorry for the inconvenience, please contact customer service” that doesn’t fix anything.
Lorex needs to stop giving customers copy and paste responses and actually fix the app. Hire better developers, release a stable update.

Bobby5608

a month ago

Classic App is better

App and new recorders are lacking. Lorex should have stayed with the previous versions.

Cici4000

2 months ago

Not good at all!

Please bring back Lorex Classic, or at least improve this app to match its quality

Zuzuwer0876

2 months ago

can’t download

the app waist my time to download non stop and never show me direct vew or recorded videos. That happened to often that make inefficiency security camera. I’sure my settings is good and my internet signal is good too. I have other camera with other app and it works perfectly since 10 years. This one is total deception for high price kit I bought

Lessayeur

2 months ago

Response from developer

Hello Lessayeur, Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance with the download issue.

The new updates 1.3.0 ruined multiple camera

Now you only see images for multiple cameras useless for monitoring. You did not improve but just degrade your service

Victor 2014

3 months ago

Painfully Slow to load

The app is easy to setup and that’s about it. Devices are constantly difficult to connect to and stay connected to their networks. Very frustrating.

2Wheels84

3 months ago

Terrible app

Cameras keep disconnecting from app and the app needs more work this app is terrible it keeps getting disconnected from NVR cameras

cool56488

3 months ago

5 stars

I like this one. It’s very helpful for awhile. No issues.

CoffeeCatLovers

5 months ago

Response from developer

Thank you for your positive feedback!

Worst App Ever

Records here and there does not record all day like the classic. It’s a hassle to get the camera you want to view when you have the dual indoor camera. Video quality is lagging and glitchy.

Jesenia palacios

5 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience you may have experienced with the app. Our team is constantly working to improve the functionality and user experience of our products. We appreciate your patience and understanding.

Doesn’t wrk consistently

App and camera disconnect frequently. Makes the lightbulb camera almost pointless and other cameras on system way less appealing since they don’t stay connected.

Swampmouse

5 months ago

Password keep expiring with a second

I try to verify the email with verification code but I try more than times in different to enter the code but it keeps saying it expired even within a second. It still expired! I have no way to set up my account.

xox28

6 months ago

Response from developer

Thank you for your feedback. Please make sure you are inputting the correct code, latest that was sent to you. If you have any questions or concerns, do not hesitate to reach out to our tech support at 1.888.425.6739 for assistance. Thank you, Lorex Customer Experience Team

Lorex connect is awful

This new app is slow and terrible. My devices on Lorex Classic are quick and never have any issues. The two new cameras I got that make me use this app for them are extremely slow (if they ever even do connect) and terrible. Please go back to using Lorex Classic.

Gljtrrdhmmfhjdylp

7 months ago

Response from developer

We apologize for any inconvenience you may have experienced with our new app. Our team is constantly working to improve its performance and we appreciate your feedback. We will continue to make updates and improvements to provide a better user experience. Thank you for choosing Lorex.

Don’t work with mesh router

Seems to be a good system but the app did not work with my mesh router TP-Link Archer AX20
Had to return

Makriluc

7 months ago

Response from developer

We apologize for any inconvenience you experienced with our app not working with your specific router. Our team is continuously working to improve compatibility with different routers and we appreciate your feedback. Thank you for giving our system a try.

Not what I wanted at all.

I like how there’s no subscription. But over all this app sucks it’s very slow. It’s load slow. I could be getting robbed and when I go on the app to see it loads so slow and by the time it’s ready the burglars are out the door. Not sure why this device couldn’t be set up to the Lorex classic. ?

Burberrybre

7 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience you have experienced with the app's loading speed. We will take your comments into consideration as we continue to improve our app for our customers' satisfaction. Thank you for choosing Lorex.

App login keeps timing out

Cameras works fine and connected to the internet (they even got a software update), but the app refuses to work now and there’s no way to contact Lorex or their developers for support. May need to return for another brand.

KavyMac

7 months ago

Response from developer

Hello KavyMac, We apologize for any inconvenience you have experienced with the app. Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance.

Lorex Connect App – 2K Lorex Lightbulb 360 Camera

The Lorex Connect app is very unreliable. It often says “Failed to connect to server,” sometimes takes over 24 hours to work, I have to reset the camera, and sometimes I can’t even sign out. The camera itself is fine, but the app needs serious fixing. I don’t recommend this app.

Roz-

7 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working to improve and address any issues that may arise. We appreciate your patience and understanding.

Garbage compared to other lorex apps

This app is garbage. I have to keep bringing realizing my camera I cannot set presets. The app is always lagging takes over 60 seconds to connect and view the camera. Is the worst purchase I’ve ever made. Do not purchase any Lorax product that requires Lorex Connect app All the other apps are great and have no problem

Creality printer

8 months ago

Response from developer

We apologize for the inconvenience you have experienced with our app. We are constantly working to improve its performance and will take your feedback into consideration. If you continue to have issues, please reach out to our customer support team for assistance. Thank you for your feedback.