Lorex Connect User Reviews

Customer Experience

Positive experience11.1% of reviews
Neutral3.7% of reviews
Negative experience85.2% of reviews

~ Based on 27 written reviews from the US App Store.

Is Lorex Connect Safe?

Not enough ratings yet to assess Lorex Connect.

Is Lorex Connect Legit?

Lorex Connect appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Lorex Connect is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Classic App is better

App and new recorders are lacking. Lorex should have stayed with the previous versions.

Not good at all!

Please bring back Lorex Classic, or at least improve this app to match its quality

can’t download

the app waist my time to download non stop and never show me direct vew or recorded videos. That happened to often that make inefficiency security camera. I’sure my settings is good and my internet signal is good too. I have other camera with other app and it works perfectly since 10 years. This one is total deception for high price kit I bought
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The new updates 1.3.0 ruined multiple camera

Now you only see images for multiple cameras useless for monitoring. You did not improve but just degrade your service

Painfully Slow to load

The app is easy to setup and that’s about it. Devices are constantly difficult to connect to and stay connected to their networks. Very frustrating.

Terrible app

Cameras keep disconnecting from app and the app needs more work this app is terrible it keeps getting disconnected from NVR cameras

5 stars

I like this one. It’s very helpful for awhile. No issues.

Worst App Ever

Records here and there does not record all day like the classic. It’s a hassle to get the camera you want to view when you have the dual indoor camera. Video quality is lagging and glitchy.

Doesn’t wrk consistently

App and camera disconnect frequently. Makes the lightbulb camera almost pointless and other cameras on system way less appealing since they don’t stay connected.

Password keep expiring with a second

I try to verify the email with verification code but I try more than times in different to enter the code but it keeps saying it expired even within a second. It still expired! I have no way to set up my account.

Lorex connect is awful

This new app is slow and terrible. My devices on Lorex Classic are quick and never have any issues. The two new cameras I got that make me use this app for them are extremely slow (if they ever even do connect) and terrible. Please go back to using Lorex Classic.

Don’t work with mesh router

Seems to be a good system but the app did not work with my mesh router TP-Link Archer AX20
Had to return

Not what I wanted at all.

I like how there’s no subscription. But over all this app sucks it’s very slow. It’s load slow. I could be getting robbed and when I go on the app to see it loads so slow and by the time it’s ready the burglars are out the door. Not sure why this device couldn’t be set up to the Lorex classic. ?

App login keeps timing out

Cameras works fine and connected to the internet (they even got a software update), but the app refuses to work now and there’s no way to contact Lorex or their developers for support. May need to return for another brand.

Lorex Connect App – 2K Lorex Lightbulb 360 Camera

The Lorex Connect app is very unreliable. It often says “Failed to connect to server,” sometimes takes over 24 hours to work, I have to reset the camera, and sometimes I can’t even sign out. The camera itself is fine, but the app needs serious fixing. I don’t recommend this app.

Garbage compared to other lorex apps

This app is garbage. I have to keep bringing realizing my camera I cannot set presets. The app is always lagging takes over 60 seconds to connect and view the camera. Is the worst purchase I’ve ever made. Do not purchase any Lorax product that requires Lorex Connect app All the other apps are great and have no problem
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DOES NOT RECORD OR SAVE FOOTAGE

After being contacted and giving this more thought, I would like to clarify part of my original review.

When I first purchased this camera, I did not understand that this specific model does not offer a subscription option for recording and instead requires a SIM card for certain features. I learned that after returning it. That detail was not clear to me at the time of purchase, and I sincerely apologize for my earlier comment regarding the subscription.

That said, the camera still did not meet my particular needs. While it provides a live feed, I personally needed consistent event recording with reliable playback access. In my experience, even when pressing “record,” there was nothing available for playback afterward.
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Will not connect to all devices

This app does not connect to all my Lorex devices. Why not? Why do I have to have 2 or 3 different Lorex apps to run my Lorex cameras and my Lorex doorbell camera?

Terrible

Returning Junk!

DOES NOT RECORD OR SAVE FOOTAGE

If I could leave a zero I would. This camera is a disappointment. It only provides a live feed and does not properly record events. Even when “record” is pressed, there is nothing available for playback afterward. There is no subscription plan offered, yet the app requires extensive access to your device’s security and permissions and still fails to function as expected. Additionally, the app made it difficult to delete my account, and I had no clear way to remove my data other than deleting the app entirely. Save yourself the trouble and the money. This is the honest truth.

no way to complete deletion.
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Response from developer

We apologize for the inconvenience and frustration you have experienced with our app. We need more information to understand the recording issue. Have you added storage to the camera such as SD card? Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance.