Just fantastic!
I’ve been buying from Zalando since their very beginning, and likewise Zalando Lounge since its inception. And in all this time I have never, ever, not once had a bad experience. In all these purchases I’ve probably only needed to return a couple of items which wasn’t their fault but me not liking it on me when I did try it on. Even then they refunded those few things without hesitations delay. Thanks guys & gals, you’ve built an amazing business which I’m sure will continue to grow from strength to strength ❤️
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Lluapyerdwob
Language
Good, but no option to change language.
Yyaren-T✨
No help from customer service
Delayed and lost delivery by DPD or EVRY
Customer services send me to the delivery provider to sort problems out that are not my responsibility
No help is provided, I have to contact the delivery companies myself only to get advised that ZALANDO as their customer needs to start escalation
Absolutely uneducated staff
Absolutely unhelpful
Not sure what their purpose is since all responses are copy past templates
Horrible experience
Customer services send me to the delivery provider to sort problems out that are not my responsibility
No help is provided, I have to contact the delivery companies myself only to get advised that ZALANDO as their customer needs to start escalation
Absolutely uneducated staff
Absolutely unhelpful
Not sure what their purpose is since all responses are copy past templates
Horrible experience
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UUnsutisfying
Pogorszyło się
Zamówienia znikają coś się dzieje nie tak z tą aplikacja
Wwodniczek
Parcels are lost and refunds are not made therefore
Parcels are lost and refunds are not made therefore
KVK Viky
