Setup needs massive improvements
Try and report fly tipping using Google pins accurately and it automatically closes reports saying private land which it is not. Make the app do cumbersome people give up reporting - I work on IT. This app has not been properly beta tested and is full of bugs.
Depends on the local borough
It ought to be a very good tool for reporting to my local borough (Croydon) but that’s where it stops!
Despite as accurate as possible pins of the locations of problems with photos, accurate directions and descriptions, even down to which number of pathway (for example), the times when ‘problems cannot be located’ is very high. This leads to me to suspect investigations have not been attempted.
Unfortunately the over reliance of authorities on the app, and not of direct contact, raises a barrier to the resolution of problems.
Despite as accurate as possible pins of the locations of problems with photos, accurate directions and descriptions, even down to which number of pathway (for example), the times when ‘problems cannot be located’ is very high. This leads to me to suspect investigations have not been attempted.
Unfortunately the over reliance of authorities on the app, and not of direct contact, raises a barrier to the resolution of problems.
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Anyone monitor this?
I have no idea if anyone at LCC monitors this app - no evidence to suggest it, but will try anything to Hope that LCC will do something to address the issues raised and use tax payer money effectively.
Clean streets
I reported some graffiti and it was cleaned within days - I was very impressed.
Poor service of removal of human excrement
Human excrement
Waste of time
Downloaded the app, logged my complaint 3 times and nothing happened. Contacted my local council and the issue was dealt with in minutes.
Disappointed
Waste of time and taxpayers money, nothing is getting done, I have done couple of reports and the rubbish is still there. My last report got close without ant action taken
App usability
Difficult to categorise the type of rubbish. Took several attempts
Fantastic Service
I love this App as a means of contacting the Council. The messages always get through and the problems are dealt with quickly.
Thank you.
Thank you.
Lb
Ok so far needs improving though
Ignored by councils
Reported a couple of times, Eastbourne council just ignore it, waste of time
Big thanks
Thank you so much for providing us this app, it’s really very helpful. Very grateful ♥️
Good app shame the council don’t pay attention to it
Good app shame the council don’t pay attention to it
Very Efficient
Often much faster than trying to phone the local authority directly
Poor mapping
app is frustrating and difficult to use. It can be hard to identify the correct property or location when reporting an issue, and some streets appear to be missing from the map altogether. For example, Airedale Walk E25 4EZ
cannot be found, making accurate reporting impossible. An app designed to help residents report problems should be much simpler to use and have a complete, accurate map.
cannot be found, making accurate reporting impossible. An app designed to help residents report problems should be much simpler to use and have a complete, accurate map.
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Islington doesn’t do anything
The app itself is fine, but Islington Council lies and closes jobs saying things are done when they’re not.
Limited options
No fly tipping option
They won't listen to you
Reported littering and fly tipping countless times. They would close they case without even turning up
Impressed!
I installed this app to report my recycling had not been collected on the scheduled day. Less than an hour of having installed the app - which was really easy - and reported the problem, someone has appeared and the recycling collected. Wish everything was so easy!
No action from LCC
I have reported several reports in the last 2 years, not 1 has had any remedial work done. All previous reports have been deleted from my account.
