Why
Worked perfectly until the last update..
Works great with newer models
Does not recognize bed
I called the number like the app advised. The woman said ‘yeah that’s not gonna work, it’s for our newer beds’. I asked why they got rid of the old app? She said ‘that’s a 2017 base.’ I said ‘it’s a $1600 bed frame’ she said ‘SO? It’s just like an iPhone, they’re $1000’
That’s when I hung up,
Honestly, this is my last L&P product that I’m ever going to buy.
Functional obsolescence for a luxury product. It’s shameful.
Doesn’t allow syncing an upperflex
App is broke -where’s old 2.0 app
Response from developer
We sincerely apologize for the inconvenience you are experiencing with your adjustable base. To better assist you could you please let us know the base you are connected to and the model number of your bed. You could reach us at 1-800-888-3078. This will help us better understand the issue and provide more targeted assistance. Thank you.
Works well honestly
LP Control app doesn’t connect
Update. The old app stopped working and this one still doesn’t connect. These apps are virtually useless for me.
I’m not sure how this has a 3 star review when all except one review is no higher the a 1.
Response from developer
Hi, we apologize for the inconvenience you’re experiencing. There may be a few factors affecting the connection between your bed and the app. Here are some troubleshooting steps that may help: 1. Ensure that no other apps, including the Prodigy app or any third-party apps related to bed control, are running in the background on your device. These apps may interfere with the Bluetooth connection to your bed, you do not need to delete the apps from your device, but they should not be running in the background while attempting to connect LP Adjustable Bed Control to your bed. 2. Operating the remote on some beds will prevent the bed from showing up in Bluetooth scans for up to 1 minute after the remote was last used. Ensure that no remotes or other devices are actively in use with the bed before pairing. 3. Not all control boxes are compatible with the LP Adjustable Bed Control app. Our app only supports Low energy BLE control boxes. If you would like assistance determining your bases compatibility with LP Adjustable Bed Control, please include your bed serial number and model when emailing Leggett & Platt customer service. Should you continue to experience issues, please reach out to us at help.adjbedwarranty@leggett.com. Providing the model number of your bed and what version of OS and LP Control app you’re using. Our team is dedicated to resolving your concerns promptly. Thank you.
Won’t connect
Response from developer
We sincerely apologize for the inconvenience you are experiencing with your adjustable base. To better assist you could you please let us know the base you are connected to and the model number of your bed. You could reach us at 1-800-888-3078. This will help us better understand the issue and provide more targeted assistance. Thank you.
Good but light issue is major
Except the light turns on randomly and neither app or remote can turn it off. Have had to sleep with it on multiple nights. Sometimes
Have to reset bed by unplugging.
All this and can’t figure out rhyme or reason as to why it turns itself
On sometimes. Major flaw considering room is otherwise blackout.
Shortcuts don’t work
Never got it to work. Old app was fine
Response from developer
We sincerely apologize for the inconvenience you are experiencing with your adjustable base. To better assist you could you please let us know the base you are connected to and the model number of your bed. You could reach us at 1-800-888-3078. This will help us better understand the issue and provide more targeted assistance. Thank you.
Doesn’t work
The prodigy2 works ok, when it stays connected, but I keep getting a suggestion to update the app.
I tried about a year ago and it didn’t work then. I was hoping it would work now.
Nope.
My Bluetooth shows my bed but the app doesn’t show it.
Absolutely garbage app. If you have the Prodigy 2 app don’t delete it.
Response from developer
Hi, we apologize for the inconvenience you’re experiencing. There may be a few factors affecting the connection between your bed and the app. Here are some troubleshooting steps that may help: 1. Ensure that no other apps, including the Prodigy app or any third-party apps related to bed control, are running in the background on your device. These apps may interfere with the Bluetooth connection to your bed, you do not need to delete the apps from your device, but they should not be running in the background while attempting to connect LP Adjustable Bed Control to your bed. 2. Operating the remote on some beds will prevent the bed from showing up in Bluetooth scans for up to 1 minute after the remote was last used. Ensure that no remotes or other devices are actively in use with the bed before pairing. 3. Not all control boxes are compatible with the LP Adjustable Bed Control app. Our app only supports Low energy BLE control boxes. If you would like assistance determining your bases compatibility with LP Adjustable Bed Control, please include your bed serial number and model when emailing Leggett & Platt customer service. Should you continue to experience issues, please reach out to us at help.adjbedwarranty@leggett.com. Providing the model number of your bed and what version of OS and LP Control app you’re using. Our team is dedicated to resolving your concerns promptly. Thank you.
Does the job
Doesn’t see my bed
Old app was find new app doesn’t work
Does everything the remote does
The only issue is the Under bed light is sometimes on when the app shows it’s off.
Otherwise, no complaints
Still can’t get this damned app to recognize my bed.
Cant even get it to recognize my bed, despite trying all the scant troubleshooting guidance.
So very disappointed with L&G’s mobile apps - especially as it was a big factor in my buying decision AND because the original remotes have crapped out entirely.
Response from developer
Hi, we apologize for the inconvenience you’re experiencing. There may be a few factors affecting the connection between your bed and the app. Here are some troubleshooting steps that may help: 1. Ensure that no other apps, including the Prodigy app or any third-party apps related to bed control, are running in the background on your device. These apps may interfere with the Bluetooth connection to your bed, you do not need to delete the apps from your device, but they should not be running in the background while attempting to connect LP Adjustable Bed Control to your bed. 2. Operating the remote on some beds will prevent the bed from showing up in Bluetooth scans for up to 1 minute after the remote was last used. Ensure that no remotes or other devices are actively in use with the bed before pairing. 3. Not all control boxes are compatible with the LP Adjustable Bed Control app. Our app only supports Low energy BLE control boxes. If you would like assistance determining your bases compatibility with LP Adjustable Bed Control, please include your bed serial number and model when emailing Leggett & Platt customer service. Should you continue to experience issues, please reach out to us at help.adjbedwarranty@leggett.com. Providing the model number of your bed and what version of OS and LP Control app you’re using. Our team is dedicated to resolving your concerns promptly. Thank you.
This app don’t work
I still log into prodigy it prompt to download this mess I cancel and prodigy works fine.
Response from developer
Hi, we apologize for the inconvenience you’re experiencing. There may be a few factors affecting the connection between your bed and the app. Here are some troubleshooting steps that may help: 1. Ensure that no other apps, including the Prodigy app or any third-party apps related to bed control, are running in the background on your device. These apps may interfere with the Bluetooth connection to your bed, you do not need to delete the apps from your device, but they should not be running in the background while attempting to connect LP Adjustable Bed Control to your bed. 2. Operating the remote on some beds will prevent the bed from showing up in Bluetooth scans for up to 1 minute after the remote was last used. Ensure that no remotes or other devices are actively in use with the bed before pairing. 3. Not all control boxes are compatible with the LP Adjustable Bed Control app. Our app only supports Low energy BLE control boxes. If you would like assistance determining your bases compatibility with LP Adjustable Bed Control, please include your bed serial number and model when emailing Leggett & Platt customer service. Should you continue to experience issues, please reach out to us at help.adjbedwarranty@leggett.com. Providing the model number of your bed and what version of OS and LP Control app you’re using. Our team is dedicated to resolving your concerns promptly. Thank you.
Won’t connect
Response from developer
Hi, we apologize for the inconvenience you’re experiencing. There may be a few factors affecting the connection between your bed and the app. Here are some troubleshooting steps that may help: 1. Ensure that no other apps, including the Prodigy app or any third-party apps related to bed control, are running in the background on your device. These apps may interfere with the Bluetooth connection to your bed, you do not need to delete the apps from your device, but they should not be running in the background while attempting to connect LP Adjustable Bed Control to your bed. 2. Operating the remote on some beds will prevent the bed from showing up in Bluetooth scans for up to 1 minute after the remote was last used. Ensure that no remotes or other devices are actively in use with the bed before pairing. 3. Not all control boxes are compatible with the LP Adjustable Bed Control app. Our app only supports Low energy BLE control boxes. If you would like assistance determining your bases compatibility with LP Adjustable Bed Control, please include your bed serial number and model when emailing Leggett & Platt customer service. Should you continue to experience issues, please reach out to us at help.adjbedwarranty@leggett.com. Providing the model number of your bed and what version of OS and LP Control app you’re using. Our team is dedicated to resolving your concerns promptly. Thank you
