Will not stay connected to my phone
Update 03/30/26, with the latest version of IOS, Bluetooth and all audio streaming no longer work. I’ve had these two years or so and with each update of IOS it get worse. Not worth $2k per ear. I’ve had one unit replaced and this company just can’t make it work.
Maybe today, maybe tomorrow but not both!
Today the app may work, tomorrow it won’t. If it doesn’t you have no control of the hearing aids and may as well stick a couple of Cheerios in your ears.
So disappointed
Unfortunately after every update from Apple my hearing aids turn into mega phones in my ears and I can’t answers phone calls nothing. I should not have to unpair and repair to all my devices after an update. This takes up to two weeks sometimes. I am going on month number two of not connecting. Enough is enough. Get it together. List client. Looking at new hearing devices that work better.
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App interferes with HA volume.
Once again the recent IOS Update of my Apple 14 is causing problems with Lucid Hearing Aid App. It kills the HA volume. Any activity on my phone causes volume to turn off. Even while typing this cuts the volume off although no sign in the App. When I pause volume comes back. Also happens with almost every other app that requires input by me. When I open app just to read the volume goes even without input but comes back after a few moments.
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Poor performance
The program’s performance continues to degrade. I’m done.
Too frequently
I have to reset the app two frequently in order to maintain coverage with my hearing aids.
Terrible connectivity
Constantly gives problems connecting to the app.
Lucid app
After using this app for several months now, I and quite tired of the app changing itself. I never know if it’s in Lucid on both ears or Lucid on one ear and noisy on the other. It’s a constant battle. My hearing aids constantly run thru the channels at the least opportune times. Close the app, open the battery doors, restart the phone, this app needs some serious updates. I can’t understand why I can’t have the code to connect my hearing aids to this app but the tech at Sams won’t give it to me.
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Doesn’t work
I can’t even connect the app to my device at all, it doesn’t even show anything. Just tells me to connect and I follow the manual. It’s not even registering.
Worked good on my 14
The app works OK but with each update that Apple has it gets worse. I now have an iPhone 17 Pro Max and the Bluetooth on it won’t even connect with my hearing aids. The app connects to my hearing aids, but not my phone. So now when I want to look at the charge of my batteries, I have to open the app in order to see it. I have to have the app running just to use them. On my old phone, I didn’t have to have the app open unless I wanted to make in the app itself.
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My hearing aids
These hearing aids are ok but the app doesn’t do anything to cut down the noise to hear when someone is talking to you in crowded area. I had to used my phone just to here person I’m talking to because this app is useless. That’s sad
I love it
This is amazing
IOS KEEPS GOING OUT
I depend on the connection in order to hear the phone conversation or stream anything. Now I’m consistently uninstalling and Installing trying to get them to connect again. I have to use speaker phone and now everyone can hear my conversations. Just purchased Lucid hearing aides and spent thousands and not be able to use them.
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iPhone 17 Pro Max No connect
My Hearing aids stoped Connecting to my New Phones. I called Lucid and No Help so my New IPhone 17 Pro max is the Problem. This is Disappointing
UGH
The App is working less and less with IOS particularly after IOS 26 and 17 Pro Max.
Connects and disconnects very often. Hate to get different HA’s but might be forced to
Connects and disconnects very often. Hate to get different HA’s but might be forced to
Music
The hearing aids go in and out. All the time. I have to constantly open the app and reconnect them. And FORGET listening to music. I can’t put my phone in my pocket, in a Fanny pack when I’m walking the dog. The sound breaks and constantly goes out. I’ll be returning these to Sam’s club!!!
Work Well, But….
The Lucid Hearing app is becoming less compatible with iOS with each iOS update. There is no stability anymore for hearing something through my hearing aids as it flips back and forth and loses the connection frequently. And I never know when I will be able to hear through my hearing aids or when it’s going to go through the phone speaker.
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Don’t buy
These have to be the worlds worse hearing aids. The customer service and the hearing aid themselves are not reliable. I have been without my right hearing aid for 5 months now. I keep trying to get hold of someone and when I finally did I have to wait another month without it again.
Easy
The app is easy and intuitive. My only problem is when Apple does a software update, my hearing aids get messed up. After going through the updates a few times, I now can troubleshoot my own hearing aids.
It would be good if Lucid provided an issue aware notice with helpful steps to fix any issue.
It would be good if Lucid provided an issue aware notice with helpful steps to fix any issue.
The app is still not working
All of the problems in the past reviews are still happening, even with the updates. The App is still useless. Continues to disconnect from my iPhone 16. Or connects just one hearing aid. I have to continually reset. I have done the workaround by using the accessibility settings on the phone. Not giving me all I had hoped but at least I can hear with them. My hearing aids are 16 months old. Originally about 3500. Very disappointed. And the technician at Sam’s makes adjustments that seem to work— until the next day. Lucid, please get this fixed.
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