Terrible customer service
Expect to wait for 30 minutes while you are being charged, and they refuse to refund it. Scam of an app.
They will ruin your life
Never hire them. The movers just run the clock and RUIN your stuff. They ruined every item they moved, and then asked for a tip. Do not download this app
Oh happy day!
Just used LUGG for the first time and am pleasantly surprised! The team was on time, communicative, helpful and friendly! Got my job done quickly in terrible (Canadian smoke) conditions. Highly recommend!
Awesome app!
Kevin & Doug were awesome! They were super friendly & were very quick. Lugg is an awesome app! Definitely will be using again.
R.E.F.
Reliable, Efficient and Friendly every time! You can count on it! I’ve been using Lugg since 2020 and every time my experience has been very pleasant. The Luggers are always very REF reliable, efficient and friendly! You can depend on Lugg for all your moving needs.
Uber for Stuff
Love the efficiency. Reliable, lovely people show up and graciously help you move whatever you need. Save the headache, gas, rental fees and your back.
Professional, Communicative, and Incredibly Careful
Five stars without hesitation. Our driver, Ivan, was outstanding from start to finish. He arrived on time, communicated clearly throughout the process, and loaded everything quickly and efficiently. What impressed me most was the exceptional care he took with my mom’s handmade papier-mâché statues. He carefully separated them from the rest of the load and even transported them in the front of his vehicle to ensure they stayed safe. Every box was perfectly stacked and secured, and everything arrived in excellent condition. He genuinely seemed to care about other people’s belongings and treated our items with the same respect and attention he would his own. I would absolutely use Lugg again and would be thrilled to have him as our driver in the future.
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Always a great experience
My haulers were there promptly and were so nice and friendly and helpful. I truly appreciate this service!
Excellent service!
What a great experience! The guys were right on time (at the START of the one hour window). Pick up and delivery were perfect!
Absolutely Terrible Experience
This was my first and definitely last time using lugg. They’ll give you an “estimate” but the real cost was more than double. They sent inexperienced people who intentionally took a lot of time since they know they are charged by the hour. Support was rudely and not very helpful.
Have a backup plan!
Significantly disappointing. Have a backup plan ready! Don't be fooled by the sleek design, user interface, stated "professional skills" and seemingly easy process. Based on reviews and searches they seemed perfect: stating expertise with fitness equipment disassembly, protection, moving, delivery and • reassembly; flexibility in scheduling and fair reasonable pricing. I scheduled a week in advance for moving a Peloton Tread. I provided the details for pickup (needed tools on site and easy movement to loading dock) and delivery. After the pick up window, without any "pro-mover" (Luggers) contact, I went to support. 3.5 hours later, after getting called by the assigned team, being told they couldn't disassemble, move or reassemble the Peloton and the being assured it would be resolved, my multiple requests for a status update resulted in not an answer, but notification that my order was "cancelled" by Lugg. They offered an "account credit of $50" and a re-try, but not for several days.
They proved untrustworthy and unreliable, so the next day I rented a U-Haul trailer and moved it with my petite wife. I should’ve started there - smh.
They proved untrustworthy and unreliable, so the next day I rented a U-Haul trailer and moved it with my petite wife. I should’ve started there - smh.
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Great Service!
My team of Nickolas and Hamza were excellent! Careful and thoughtful workers as well as friendly and polite😊Altogether an easy move with Lugg!
Fantastic
This service is the best and made switching out (buying and selling) furniture in our two story home so much easier! Clear communication and updates and professional workers.
Multiple Luggs at the same time
They were both very polite and very efficient. I give them thumbs up.
Amazing convenience!!!
Jose and Brian(Bryan) came 5 mins early and finished everything in an hour!!!! Booked our time last night and all done with everything by lunch today! LUGG is the way to move things around - even the mountains! Thanks guys!
Out of touch with scheduling
I used them once in 2025. There were scheduling issues with them being late and a disconnect with my need for a truck vs a van. After a lot of back and forth a proper set of movers did show up and were decent movers. I chalked up the scheduling to being a company learning curve.
Fast forward to July 2026 and they’ve shown they learned nothing. They book too many requests with too few of drivers and are at this point over an hour late. In addition they have no actual humans staffed in CS so all you get is a very bad AI agent that freezes up after one $25 credit and I can’t even cancel the job which is causing me to miss a birthday party. Additionally movers won’t respond to a text.
It is evident that moving is NOT a task best left to gig workers. Do yourself a favor and pay a little extra for actual movers at a company with a local boots on the ground operation whether moving one item or a whole house.
Fast forward to July 2026 and they’ve shown they learned nothing. They book too many requests with too few of drivers and are at this point over an hour late. In addition they have no actual humans staffed in CS so all you get is a very bad AI agent that freezes up after one $25 credit and I can’t even cancel the job which is causing me to miss a birthday party. Additionally movers won’t respond to a text.
It is evident that moving is NOT a task best left to gig workers. Do yourself a favor and pay a little extra for actual movers at a company with a local boots on the ground operation whether moving one item or a whole house.
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Great Service!!
Just had the best experience with Lugg. Realized at noon that I needed something moved tonight and I was able to book a same day appointment. They guys were fantastic - kind and professional. Lugg (at least with the guys we had) is a great service and cannot recommend enough.
Truly above and beyond
This was exactly what I needed. A large heavy object moved with no problems whatsoever. Marcos was super friendly and easy to work with. I highly recommend.
Terrible Customer Service, do not use them
They did not notify me that the delivery window I had paid for was going to be missed by 3 hours and had to miss a very important doctor visit. Customer service via chat was extremely slow and given little authority to actually support me. Do not use them.
Never showed up
Booked this weeks in advance for a couch on FB Marketplace. They still did not have a mover 2 hours after the scheduled moving period had passed on the day of, and support could not do anything to help. Save your time and book through Task Rabbit instead!
