Very stressful move!
I was not impressed. And I had had them highly recommended to me by a good friend. But she had used them in California. It does not seem like they are established enough on the East Coast yet.
I had chosen to pick up window of 8 AM to 9 AM on the day. No one even took the job until around 11:30 AM that day… This was incredibly stressful. And then the original ETA was shown as 12:07 p.m. by the two men and the van. (You can see the vehicle on a map like you can with Uber.) But they actually didn’t arrive until 1:50 PM! Almost two hours later. Their ETA just kept going up and up and up… We have no idea what was going on. And this added even more stress
to the day. We were all left just waiting and waiting and waiting… and I was messaging through the app and to the movers directly during this time. The movers did not respond and the Help team on the app didn’t know what was going on either…
And then it took them an hour to load a queen size sofa bed, an over stuffed chair and ottoman into the van from a building that had freight elevator and a loading dock… ??!! 🤔
So a job that was supposed to be complete by around 10:30 AM. was not complete until almost 4 PM.
This was incredibly stressful as well inconvenient to multiple people. We were all just stuck at our homes waiting most of the day… at the pick up location and drop off location. And this almost cost me some lost income for my business.
So unfortunately, I cannot recommend this app and company at this time. Proceed with caution. And yes, they did give me a refund for about half of my costs with them but I would’ve appreciated not having the stress and loss of time and just paying the original quote.
(And they did not wrap the furniture like they claim to on the app. This was very disappointing as it was one of the main reasons I had chosen them as well as the ability to pick a day and a pick up window had seemed so effortless. Plus I had heard good things.)
I had chosen to pick up window of 8 AM to 9 AM on the day. No one even took the job until around 11:30 AM that day… This was incredibly stressful. And then the original ETA was shown as 12:07 p.m. by the two men and the van. (You can see the vehicle on a map like you can with Uber.) But they actually didn’t arrive until 1:50 PM! Almost two hours later. Their ETA just kept going up and up and up… We have no idea what was going on. And this added even more stress
to the day. We were all left just waiting and waiting and waiting… and I was messaging through the app and to the movers directly during this time. The movers did not respond and the Help team on the app didn’t know what was going on either…
And then it took them an hour to load a queen size sofa bed, an over stuffed chair and ottoman into the van from a building that had freight elevator and a loading dock… ??!! 🤔
So a job that was supposed to be complete by around 10:30 AM. was not complete until almost 4 PM.
This was incredibly stressful as well inconvenient to multiple people. We were all just stuck at our homes waiting most of the day… at the pick up location and drop off location. And this almost cost me some lost income for my business.
So unfortunately, I cannot recommend this app and company at this time. Proceed with caution. And yes, they did give me a refund for about half of my costs with them but I would’ve appreciated not having the stress and loss of time and just paying the original quote.
(And they did not wrap the furniture like they claim to on the app. This was very disappointing as it was one of the main reasons I had chosen them as well as the ability to pick a day and a pick up window had seemed so effortless. Plus I had heard good things.)
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Quick and Easy Service!
I thought this service was too good to be true. I was able to book a same day appointment to have exercise equipment dissembled and moved around to a different room. The movers arrived 15 minutes early and were quick and efficient. I highly recommend this service!
LUIS
Great first experience with LUGG!
I will use it again because of his seamless service from start to finish! -MJM ⚫️⚫️⚫️
I will use it again because of his seamless service from start to finish! -MJM ⚫️⚫️⚫️
Lugg made a difficult situation right
One of the legs on my solid wood dining table was damaged during the move. The claims process took some back and forth, but I obtained a professional repair estimate and proposed a practical solution.
To Lugg’s credit, Drew and the claims team reconsidered the situation, refunded my $222.53 Lugg charge, and provided $525 to cover the documented repair.
Things can go wrong during a move. What mattered to me was that Lugg listened, worked through the issue, and ultimately made it right.
Special thanks to Drew and the claims team.
To Lugg’s credit, Drew and the claims team reconsidered the situation, refunded my $222.53 Lugg charge, and provided $525 to cover the documented repair.
Things can go wrong during a move. What mattered to me was that Lugg listened, worked through the issue, and ultimately made it right.
Special thanks to Drew and the claims team.
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First time I’ll definitely do this
He arrived properly was very personal got the job done quickly and effectively highly recommend
