Happiness Points A FAIL
Other hypermarkets give points for shopping on the app except LULU!!
Cancellation
The app is great
The updates are not quick unless we check app we do not know the cancellation of items which as a shopper is difficult to keep track i think a WhatsApp or sms update of the same can be incorporated for smoother customer experience . the response on the customer service chatbot is very slow
But on sending them a mail got a very quick response
The updates are not quick unless we check app we do not know the cancellation of items which as a shopper is difficult to keep track i think a WhatsApp or sms update of the same can be incorporated for smoother customer experience . the response on the customer service chatbot is very slow
But on sending them a mail got a very quick response
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Worst experience
They are masters of making simple process complicated! I was making an order and app asked me to update address (no change happened in my address) then upon completion of order I noticed items are missing, checked the settings it clearly says you can add orders once order is placed but the sum of the bill will change which is fine! But there is no option to add, then I called consumer services they told items can’t be added once order is placed! I asked about the possibility of canceling my order and order again the full cart which she confirmed it is doable through the app but when pressing item cancelation the app isn’t responding and chat is working by luck only!
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Payment issues
There is no connect to my cards in my wallet I should write the card details manually 😔
كفالة غير حقيقية
كفالة غير حقيقية للحقائب في حال الحقيبة خربت وهي تحت الكفالة يأخذونها لمدة اكثر من اسبوعين للاصلاح وليس للتبديل
