LuLu Hypermarket Reviews: Is It Legit?

Name: LuLu Hypermarket
Rating: 4.48732 (1262 reviews)

LuLu Hypermarket

Lulu Group International

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience24.1% of reviews

Neutral4.0% of reviews

Negative experience71.9% of reviews

~ Based on 274 written reviews from the US App Store.

What users say about LuLu Hypermarket

Reviews of LuLu Hypermarket are mostly negative: the Shopping app is rated 4.5/5 from 1.3K App Store ratings. What users like most: fast delivery, improved search features. Top complaints: limited options compared to old app, useless virtual assistant. Summarized from real user reviews.

Positive things

🚀Fast delivery
🔍Improved search features
👍Convenient and time-saving

Negative things

🚫Limited options compared to old app
🤖Useless virtual assistant
🔍Search functionality not working
🚫Unavailable offers
🤔Confusing sign-in process
🕰️Inaccurate delivery times
🚫Inability to find basic products
🤖Poor customer service
🚫Crashes frequently

Is LuLu Hypermarket Safe?

LuLu Hypermarket appears safe based on user ratings. AppsHunter Safety Score for LuLu Hypermarket is 89/100.

This assessment is based on 1,262 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.0% of ratings point to a safe experience

1.6% of ratings suggest some concerns

10.4% of ratings point to a risky experience

~ Based on 1,229 App Store ratings for LuLu Hypermarket.

Is LuLu Hypermarket Legit?

LuLu Hypermarket appears to be a legitimate app. AppsHunter Legitimacy Score for LuLu Hypermarket is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

أسوأ تطبيق وخدمتهم فاشلة👎🏻
يومين على طلب واحد ومعاناة لاسترداد المبلغ👎🏻👎🏻👎🏻👎🏻

Ssh.ad

19 days ago

App crashes

The items and options are good but the app crashes every 10 mins

Kkhayyam_pervaiz

21 days ago

Happiness Points A FAIL

Other hypermarkets give points for shopping on the app except LULU!!

EDIT
Stop with the generic response! You don’t need to investigate anything, if you wanted to do something you would! I’m not emailing anyone!

J2Just a User 25

23 days ago

Excellent

nice application indeed

SFsurf & fries

25 days ago

Lulu Online experience

Ordering is quick and good product spread waiting for the first delivery

Delivery was on time and the delivery agent could locate my house quite easily . But your online tracking in the map is not working . It does nt give a live update on the delivery as most of your competitors do . So please update the online tracking of order on google map which will make your ordering system more customer friendly overall experience was great on my first order

Will definitely love to repeat online orders and will also recommend to friends and family to try LuLu bahrain online ordering

IWIt's me Wahid

a month ago

Response from developer

Hey there! Thanks for sharing your positive experience! It's great to hear that you found the ordering process quick and that you're looking forward to your delivery. Enjoy your shopping!

Happiness Points A FAIL

Other hypermarkets give points for shopping on the app except LULU!!

J2Just a User 25

a month ago

Cancellation

The app is great
The updates are not quick unless we check app we do not know the cancellation of items which as a shopper is difficult to keep track i think a WhatsApp or sms update of the same can be incorporated for smoother customer experience . the response on the customer service chatbot is very slow
But on sending them a mail got a very quick response

R1Ramitha 123

a month ago

Response from developer

Hi there, we appreciate you taking the time to share your feedback. We'll share this with our team as we continue improving our services.

Worst experience

They are masters of making simple process complicated! I was making an order and app asked me to update address (no change happened in my address) then upon completion of order I noticed items are missing, checked the settings it clearly says you can add orders once order is placed but the sum of the bill will change which is fine! But there is no option to add, then I called consumer services they told items can’t be added once order is placed! I asked about the possibility of canceling my order and order again the full cart which she confirmed it is doable through the app but when pressing item cancelation the app isn’t responding and chat is working by luck only!

UUmyra

a month ago

Response from developer

Hi there, we regret that your experience with Lulu didn’t meet expectations. Please reach out to us at customercare@luluhypermarket.com with the subject line 'AP131026-20' so we can investigate further.

Payment issues

There is no connect to my cards in my wallet I should write the card details manually 😔

SS.E501

2 months ago

كفالة غير حقيقية

كفالة غير حقيقية للحقائب في حال الحقيبة خربت وهي تحت الكفالة يأخذونها لمدة اكثر من اسبوعين للاصلاح وليس للتبديل

AAli_abunemeh

2 months ago

Online shooing

Super🥰

RRemnanissar

2 months ago

Nice market

The best way to have it

PParamedic997

2 months ago

Go to app for daily home needs

Lulu is my go to app for any home needs. Good products with great deals! Only wish the home delivery service was quicker.

OSOm Shan’t

3 months ago

Response from developer

Hi, thank you for your kind words and support. We’re happy to know you had a great experience with Lulu!

Fast Delivery

Lulu Online Delivery is very convenient and fast. Items arrived in good wat.

AAldonna143

3 months ago

Response from developer

Hi, thank you for your kind words and support. We’re happy to know you had a great experience with Lulu!

More produce online

Provide more product options on your website.

EEveLaryeaA

3 months ago

Response from developer

Hi there, we appreciate you taking the time to share your feedback. We'll share this with our team as we continue improving our services.

Happiness account

When I used the app for the first time it did not link to the happiness account with the same phone number. Also I used the app because the website said I would get a discount, but there was no discount

QQawsefb1

3 months ago

Worst customer service and delivery

My order was delayed and i still haven’t received it. i have been waiting for the order but i’m waiting for the agent to connect its. it’s been over 30 minutes and i haven’t received a response. My order should been delivered within a hour but it’s still not even processed after two hours, this is worst experience i have ever had.

DDeadlyguy11

3 months ago

Response from developer

Hi there, we regret that your experience with Lulu didn’t meet expectations. Please reach out to us at customercare@luluhypermarket.com with the subject line 'AP310826-119' so we can investigate further.

Great job and fast service

👌👌👌💐💐🌹🌹🙏🙏🙏🙏

Vvithoba

3 months ago

Lulu made a mistake by canceling the first order during the delivery process and did not refund the

Lulu made a mistake by canceling the first order during the delivery process and did not refund the full amount Of the item. The whole experience was frustrating, and the customer service did not resolve the issue satisfactorily.

IRIn Complete refund

3 months ago

Response from developer

Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject 'AP050826-14' so our team can look into this and assist you.

❌ For Dailies ❌

Based on multiple past orders, I recommend using Lulu Online only for non-perishable items. Avoid ordering perishables like Milk & Meat. I have repeatedly received products with packaging dates 2-3 days older, despite fresher stock being available in-store. This has been a consisting and disappointing experience👎🏽

SSalamz79

3 months ago