LuLu Hypermarket User Reviews

Name: LuLu Hypermarket
Rating: 4.4 (961 reviews)

LuLu Hypermarket

Lulu Group International

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience23.3% of reviews

Neutral3.8% of reviews

Negative experience72.9% of reviews

~ Based on 262 written reviews from the US App Store.

What users say

Summarized from real user reviews of LuLu Hypermarket. Based on 961 reviews and a 4.4/5 average, it highlights the 3 positives and 9 negatives reviewers mention most about this Shopping app.

Positive things

🚀Fast delivery
🔍Improved search features
👍Convenient and time-saving

Negative things

🚫Limited options compared to old app
🤖Useless virtual assistant
🔍Search functionality not working
🚫Unavailable offers
🤔Confusing sign-in process
🕰️Inaccurate delivery times
🚫Inability to find basic products
🤖Poor customer service
🚫Crashes frequently

Is LuLu Hypermarket Safe?

LuLu Hypermarket appears safe based on user ratings. AppsHunter Safety Score for LuLu Hypermarket is 88/100.

This assessment is based on 961 user ratings, with an App Store average of 4.4/5.

Safety Analysis

87.1% of ratings point to a safe experience

1.5% of ratings suggest some concerns

11.4% of ratings point to a risky experience

~ Based on 961 App Store ratings for LuLu Hypermarket.

Is LuLu Hypermarket Legit?

LuLu Hypermarket appears to be a legitimate app. AppsHunter Legitimacy Score for LuLu Hypermarket is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Go to app for daily home needs

Lulu is my go to app for any home needs. Good products with great deals! Only wish the home delivery service was quicker.

Om Shan’t

4 days ago

Fast Delivery

Lulu Online Delivery is very convenient and fast. Items arrived in good wat.

Aldonna143

6 days ago

Response from developer

Hi, thank you for your kind words and support. We’re happy to know you had a great experience with Lulu!

More produce online

Provide more product options on your website.

EveLaryeaA

6 days ago

Happiness account

When I used the app for the first time it did not link to the happiness account with the same phone number. Also I used the app because the website said I would get a discount, but there was no discount

Qawsefb1

12 days ago

Worst customer service and delivery

My order was delayed and i still haven’t received it. i have been waiting for the order but i’m waiting for the agent to connect its. it’s been over 30 minutes and i haven’t received a response. My order should been delivered within a hour but it’s still not even processed after two hours, this is worst experience i have ever had.

Deadlyguy11

14 days ago

Great job and fast service

👌👌👌💐💐🌹🌹🙏🙏🙏🙏

vithoba

18 days ago

Lulu made a mistake by canceling the first order during the delivery process and did not refund the

Lulu made a mistake by canceling the first order during the delivery process and did not refund the full amount Of the item. The whole experience was frustrating, and the customer service did not resolve the issue satisfactorily.

In Complete refund

22 days ago

Response from developer

Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject 'AP050826-14' so our team can look into this and assist you.

❌ For Dailies ❌

Based on multiple past orders, I recommend using Lulu Online only for non-perishable items. Avoid ordering perishables like Milk & Meat. I have repeatedly received products with packaging dates 2-3 days older, despite fresher stock being available in-store. This has been a consisting and disappointing experience👎🏽

Salamz79

23 days ago

No India option

There is no option to shop online from India stores. Before there used to be a separate app we could shop for Cochin branch but now that app is not there and this app doesn’t provide India option.
More outlets have come up in Kerala, Bangalore and Coimbatore but still there is no app for online shopping of Lulu products in India, when the owner himself is Indian (Keralite) himself.
To not have an app for shopping in India is frustrating. Even IKEA has their app for online orders and deliveries.

bunnyhopperella

2 months ago

Response from developer

Thank you for your review. Please note that the Lulu Online Shopping app currently provides delivery services only within GCC countries. Delivery and purchases from India are not supported through the app at this time. We appreciate your understanding.

Excellent

Excellent sad I’m great

2 months ago

ابلكيشن فوق الممتاز

الابلكيشن تطوّر وايد عن قبل خصوصًا من ناحية البحث صار أسهل وأسرع أكثر شي عجبني التوصيل المجاني للطلبات من ٥ د.ك وفر علينا الزحمة والمشاوير غير إن عندهم عروض حصرية بالابلكيشن فصرت استخدمه على طول.

Farahfromkuwait

2 months ago

The app is very bad

Some products are displayed, but they ship a different product than what we selected, justifying it by saying that the one I chose is no longer available. I am a customer and have the right to choose my products; the seller has no right to force other products on me. You cannot report the wrong product, and we cannot get a refund. Therefore, the app is very bad and not worth downloading. I will delete it and my account permanently. I am not willing to repeat the same bad experience.

wiz.wizo1

2 months ago

Response from developer

Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject line 'AP250626-25' and we’ll assist you.

Desktop ordering is terrible

Stuck screens, unable to save a card in my account or link ApplePay. What a waste as it could be really good

Mhiyfbkk

2 months ago

تأخر الطلبات لمدة تزيد عن الساعه

Malmarri55

2 months ago

Great improvement

Easy to use , few items are not available but still it has plenty of options . Thank you Lulu

m4han

2 months ago

عدم وجود شفافية بذكر بلد المنشأ

التطبيق بشكل عام سهل الاستخدام، والتجربة من ناحية التصفح والطلب كانت سهلة وواضحة، وهالشي يُحسب لكم.

لكن في نقطة مهمة جدًا جدًا خلتني أتردد واتجنب شراء المنتجات الغذائية من التطبيق، على وجه الخصوص الشوكولاته والسناكات من كيك وغيره ، وهي بشكل اساسي عدم وضوح وعدم ذكر بلد منشأ المنتج بشكل واضح بداخل صفحة المنتج.

بالنسبة لي ولكثير غيري معرفة دولة المصدر ليست ميزة إضافية أو معلومة ثانوية يمكن الاستغناء عنها، بل تعتبر بيان أساسي ومهم قبل اتخاذ قرار الشراء. كثير من العملاء يفضلون منتجات من دول معينة، لذلك وجود هذه المعلومة يساعد على اتخاذ قرار واعٍ ويزيد الثقة.

وبحكم أن التطبيق يمثل جهة كبيرة بحجم لولو هايبر، أتوقع الحد الأدنى يكون بتوفير بيانات كاملة وواضحة عن المنتج، ومن ضمنها بلد المنشأ.

كذلك عندي اقتراحين أتمنى أخذهم بعين الاعتبار:

* إضافة خيار اختياري لوصف شكل البيت برفع صورة ضمن العنوان لتسهيل الوصول للمندوب.
* إضافة قسم “مستورد لأجلك” أو قسم مخصص للمنتجات المستوردة من أوروبا وأمريكا، مثل الموجود في بعض التطبيقات الأخرى، بحيث يسهل الوصول لها بدل البحث اليدوي.

أتمنى يتم تطوير هذي النقاط لأن التطبيق عنده أساس ممتاز فعلًا، وهذي التفاصيل الصغيرة ممكن ترفع تجربة المستخدم بشكل كبير.

سيتم اعادة التقييم بخمس نجوم عند اجراء التحسينات المذكورة في المراجعة .

Mooshi The Caique

2 months ago

Poor Online Order Experience

I placed an order through the Lulu Online App, but the service has been very disappointing. My order has remained in the "Confirmed" status for a long time without any progress or updates. Despite the estimated delivery time shown in the app, there has been no response from the delivery team.
What is even more frustrating is the lack of customer support. It is very difficult to reach someone for assistance, and there is no proactive communication regarding delays.
I expect better service from a well-known retailer like Lulu. Please improve order tracking accuracy, delivery commitment, and customer support responsiveness.

Shafeershaz

3 months ago