It’s hard to use it every time
However, it is really frustrating to use. Cashiers usually don’t know how to use it or how to apply the gift card. I often have to ask for a manager or another employee to resolve the issue, which takes a lot of time.
You should create a more universal and straightforward way to use it. It is really annoying, difficult, and frustrating to deal with this every time.
Response from developer
Hello, thanks for sharing your feedback — we truly appreciate it. We understand how frustrating this must be, and we want to assist you directly. Please send us a message at customerservice@snaplii.com with more details about the issue. We’ll do our best to resolve this for you.
my own experience
I contacted customer service and asked for a refund, but instead of helping me, they insisted that I try to use the card again. They told me that once the card has been activated, the money cannot be refunded.
What makes this even more frustrating is that I have purchased other types of gift cards through this app before, and those balances could be refunded to my app account. So why is this card treated differently?
If you want to give your money to this app ，I would strongly recommend being very careful before purchasing gift cards through this app.
Response from developer
Hello, thank you for your honest feedback. We’re sorry the experience didn’t meet your expectations. Your insights help us improve. Could you please reach out to our support team at customerservice@snaplii.com? We’d love to learn more and work toward a solution.
Don’t use it
Response from developer
Hello, thanks for reporting this and we apologize for the inconvenience. Our developers are actively looking into the issue. To help us pinpoint the cause, could you email customerservice@snaplii.com with any error messages or steps to reproduce? We’ll keep you updated. Thank you, The Snaplii Support Team
Fed up……don’t buy this app
Response from developer
Hello, thank you for taking the time to leave a review. We’re sorry to hear you’re experiencing issues with us. Our team is committed to making this right. Could you please contact us at customerservice@snaplii.com with more details? We’re here to help and will respond as quickly as possible. Warm regards, The Snaplii Support Team
