my own experience
I contacted customer service and asked for a refund, but instead of helping me, they insisted that I try to use the card again. They told me that once the card has been activated, the money cannot be refunded.
What makes this even more frustrating is that I have purchased other types of gift cards through this app before, and those balances could be refunded to my app account. So why is this card treated differently?
If you want to give your money to this app ,I would strongly recommend being very careful before purchasing gift cards through this app.
Don’t use it
Fed up……don’t buy this app
Don’t use this app
Fed up
Disgusting Customer Service! Sold a defective card and refused to refund!
can’t use anymore
Wow! KLWRQE
Great cash back for everyday expenses.
So far so good
Misleading cashback offers
What makes this more frustrating is that users are not even allowed to add Snaplii Cash manually. The only way to get it is through previous cashback, which is usually a very small amount. This means most purchases will continue earning at the lower rate, making the advertised 5% benefit practically insignificant for most users.
While the system may be technically correct, the way it is presented creates a misleading impression of higher rewards. There should be clearer wording explaining how cashback is actually calculated and applied.
I would strongly suggest that Snaplii improve transparency and clearly state that the higher cashback rate only applies to the Snaplii Cash portion and that users cannot directly load Snaplii Cash.
Until this is clarified, the cashback offers feel misleading and not user-friendly.
