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LumoGo

LumoGo

by Lumo

124 ratings
37 reviews
✈️ Travel
🗺️ Navigation
Free

Details

Released
September 7, 2021
Updated
October 15, 2026

Features

Developer

Lumo
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LumoGo screenshot #1 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Plan and book affordable, sustainable train journeys between London and Edinburgh. Access live UK train times, platform details, and mobile tickets directly within the app. Save money with advance ticket options for a convenient travel experience.

✓Book train tickets directly
✓Save with advance tickets
✓Store mobile train tickets
✓Check live UK train times
✓View platform details
✓Save frequent journeys
Show original description

What users say about LumoGo

Reviews of LumoGo are mostly negative: the Travel app is rated 4.2/5 from 124 App Store ratings. What users like most: simple and economical (mentioned once), perfect (mentioned once). Top complaints: app doesn't work (frequent), login issues (frequent). Summarized from real user reviews.

Positive things

  • 👍Simple and economical (mentioned once)
  • 👍Perfect (mentioned once)

Negative things

  • 🐛App doesn't work (frequent)
  • 🐛Login issues (frequent)
  • 🐛Technical issues (frequent)
  • 🐛Geofencing/location restrictions problematic
  • 🐛Refund issues
  • 🐛Accessibility issues for visually impaired
  • 🐛No Apple Wallet support
  • 🐛Seat numbers not displayed
  • 🐛App doesn't show Lumo services, only LNER
  • 🐛Poor user testing
  • 🐛Registration issues
  • 🐛Website and app not syncing
  • 🐛Unclear ticket validity information
  • 🐛No clear error codes or help desk contact
  • 🐛App not fully downloading/visible
  • 🐛Inconsistent experience between app and website
  • 🐛Customer support unhelpful/profit over people
See all reviews

What's New in LumoGo

5.1.2

October 15, 2026

Clearer information on delayed and cancelled trains Improvements when applying for a refund Bug fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t allow log in

Doesn’t show any info or allow login
LLLMelb

Can’t login

Always technical issues. Came even check train times.
Kkweston17

Seat change

Constantly get error message when attempting to view or change seat
Sstanlums

Doesn’t work at all

I’m sitting here right in the Edinburgh Waverley train station and the app won’t open. It tells me it works best when in the UK. It seems it doesn’t.
Jjim1368734

Refund

Still not received my refunded after train was delayed
TTitchk
See 32 more reviews

User experience

🐞

Reported Bugs

32 issues

Constant technical issues

Bug

Cannot log in

Bug

Error messages when viewing/changing seats

Bug

App won't open in train station

Bug

App doesn't work outside of UK or with eSIM

Bug

Geofencing doesn't work reliably

Bug

Refunds not received

Bug

App discriminates against blind users (VoiceOver issues)

Bug

Website password not accepted on app

Bug

Ticket in app does not show seat numbers

Bug

App keeps saying error when booking

Bug

Ticket in app does not show train time

Bug

App doesn't work at all

Bug

Cannot enter destination names

Bug

Web chat help not working

Bug

App doesn't let you search for trains

Bug

Second ticket not showing in app

Bug

Website shows journey as 'completed' prematurely

Bug

App ticket doesn't have seat number

Bug

E-ticket not transferable to Apple Wallet

Bug

Actions transferred out of app back to website, requiring re-login

Bug

iPad version is unusable/truncated

Bug

Application error during registration

Bug

App registration doesn't automatically capitalize name

Bug

Cannot book Lumo tickets on the app, only website

Bug

App only lists LNER services, not Lumo

Bug

App shows all trains in UK, not just Lumo

Bug

App shows other carriers' trains, not just Lumo

Bug

Technical issue preventing app access

Bug

Unable to sign in due to 'technical issue'

Bug

App doesn't download fully

Bug

Only a quarter of the app is visible, keyboard misplaced

Bug
✨

Requested Features

9 requests

Add Apple Wallet support

Feature

Display seat numbers clearly on tickets

Feature

Improve accessibility for visually impaired users

Feature

Ensure app works reliably outside of the UK

Feature

Improve registration process to work with password managers

Feature

Show only Lumo trains in the app

Feature

Provide a calendar view for Lumo train availability

Feature

Allow seat reservations within the app

Feature

Display departure and arrival times clearly on tickets

Feature

FAQ

What does the LumoGo app do?

The LumoGo app allows you to plan and book train tickets for Lumo's electric train services between London King's Cross and Edinburgh Waverley. It also provides live UK train times, platform details, and onward travel options, all while promoting sustainable travel.

How can I book train tickets with LumoGo?

You can book train tickets directly through the LumoGo app. You will need to create or sign in to a Lumo online account to purchase tickets. The app offers the best prices and allows you to save money with LumoFixed advance train tickets.

Is the LumoGo app free to use?

Yes, the LumoGo app is free to download and use for planning journeys and checking train times. The cost is associated with purchasing train tickets, which the app facilitates.

What information is available on the LumoGo app?

The app provides live UK train times for all National Rail services, including departure and arrival times, live train timetables, current locations, and platform details. You can also store mobile train tickets in-app for immediate use and save frequent journeys for quick access.

Who is the LumoGo app for?

The app is designed for travelers looking for a cost-effective, time-efficient, and sustainable alternative to flying between London and Edinburgh. It's also useful for anyone needing to check live UK train times and plan their rail journeys.