Broken app
Wont let me add to order unless i add a previous order cannot modify it to 0 to cancel either. I cant wait 15 mins for them and need the app to order. Food is fine, but with a broken app i wont be ordering lunch from here again. Need to invest in fixing the app.
BYOB 2 Bowls for $25 is BOGUS
Deal was promoted for online or in app purchases only but app is auto selecting a second protein for both bowls (chopped chicken and I selected gyro for both) then states the promo will not apply to items in my cart. Called restaurant and they can’t honor the deal. You need better testers-don’t offer a promo if your app can’t support it!
Show more
1 star
The app is absolute trash. It constantly glitches and doesn’t work properly. Every time I place an order, it says the payment didn’t go through and tells me to try again but the payment actually does go through. Because of this, I miss my entire order, but my card still gets charged.
So you basically lose money and get no food. This has happened more than once. Until the app actually works and stops charging people incorrectly, I wouldn’t recommend ordering through it at all.
So you basically lose money and get no food. This has happened more than once. Until the app actually works and stops charging people incorrectly, I wouldn’t recommend ordering through it at all.
Show more
1 star simply because they lock menu items behind their app
The build your own bowl is locked behind their app and can’t be ordered in stores. This is absolutely just an excuse to harvest user data…1 star.
App doesn’t work!
Open the app and it never goes past the opening screen. Ive uninstalled the app and reinstalled and still it doesnt work.
Redlands CA Luna Grill
We eat here weekly and love their food and service. Today Yami assisted us and was very accommodating and pleasant. We highly recommend Luna Grill to friends and family!
Awesome
Food was excellent, Simone is a big help helping people and taking orders!!! The crew is very knowledgeable. Thanks for the great experience!!!
Wonderful Service
I love coming here for the food and service, both are very good! The food is delicious and I like coming here every chance I get!
Bad update-can’t order
Just just try to place my order for the third time and can’t get into the form to pay. This was my favorite place to go, but must change it now given the loss of convenience.
App is broken
Every time I try to sign in, it sends a verification text and then it tries to verify that I’m human. The screen goes completely white and freezes there.
Promos never work
You can never add any promos to your order. It’s just there as bait
Ghost notification
Ever since the new update the app keeps saying I have a new notification. I have gone in and clicked on every single thing possible and the notification will not go away. I’m about to just delete the app to get the notification gone.
New update is bad
Since the update I’m not able to make a payment. When I click the order & pay button it say that something went wrong & To choose another method. But I haven’t even gotten to the payment method. I’ve used this app for a couple years & have never had a problem making an order weekly. Has to be this update. I tried multiple times including killing the app & retrying multiple times. It was fine before this new update with new design for Resturant location. Just used it a couple days before this update.
Show more
APP IS AWFUL
APP IS AWFUL.
App doesn’t work
This stupid app does not work at all. It kept saying there’s a problem when placing an order. App should not even exist.
I order every week
Love Luna Grill and use the app every week. Excellent service and tasty food.
can’t login to account
the app makes me sign up for a new account each time, only to tell me i have an account. then once i login and im about to checkout, it prompts me to sign in AGAIN! so i can never order food through my account. fine… ill check out as a guest. doesn’t let me! absurd. let me try on my laptop… same thing!
Show more
Can’t save contact info
When I fill out the Contact Info for an order the Save button remains greyed out, so it cannot be saved meaning I can not place the order. This happens on both my iPad and iPhone.
Charged card twice, never placed order
Ordered, used Apple Pay, app says charge was declined but credit card issuer says it went through. Placed order again, charged card a second time. App Again says it was declined when it wasn’t. Went to store. They said it happens “all the time” and they told me to call my bank, which I had already done. App needs to be updated to avoid fraudulent charges.
Show more
App doesn’t work
Food is good but app is garbage. Does not let me order no many how many times I have updated and entered information. Every other app I have works, but this one gets stuck and swirls forever.
