Freezes
Latest version of the app freezes all the time
Freezes
The latest update causes app to continually freeze and can’t switch between device, screen or schedule. Tried deleting app and reinstalling but doesn’t fix. Sometimes reinstalling works then app freezes again
Response from developer
Hi, we are aware of an issue related to the screen freezing in the Lutron app and we are working on a fix. We are sorry for any inconvenience, if you would like more detailed information please reach out to systemsupport@lutron.com and reference case #05572456.
Updates mess up custom order of rooms!
This is the second or third time that an update has completely wiped out the custom order of my rooms! It takes forever to use the up/down arrows to move every single room to its position again. Why do you not have a drag and drop option to order them?!
Glitchy update
I wish I hadn’t updated the app. It doesn’t work as well now.
Everything no was great until now
Never had an issue. But now trying to setup a new switch nothing connects. The app just spins and does f— all.
530 MB!?
Why is this app taking up half a gig of storage? What 3rd party frameworks are spying on our networks? How can this app justify using this much storage?
The hardware is great. I’ve been pretty happy with the product. But I’m not cool with Lutron stealing half a gig of my storage. And a developer, there is NOTHING that justifies this must storage beyond either malware or just not caring enough about users to remove cruft.
The hardware is great. I’ve been pretty happy with the product. But I’m not cool with Lutron stealing half a gig of my storage. And a developer, there is NOTHING that justifies this must storage beyond either malware or just not caring enough about users to remove cruft.
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Glitchy update
I wish I hadn’t updated the app. It doesn’t work as well now.
Terrible UI on App
Dear Lutron,
I have installed Lutron throughout a new house I have built.
Lutron, your hardware product is great. It’s time you built an App to match.
The UI is terrible end to end.
1. It looks terrible
2. It is the exact opposite of intuitive
3. The one thing that would make the experience awesome for a home user is locked. Being able to Edit the name of scenes and organise them on a Home Screen.
I want to be able to open the app and see all my room organised on an immersive panel, click into it and then see my personally named scenes.
I paid a lot for your product and you are treating your customer badly, because presumably you make more money by locking stuff down. Or you have yet to work out how to put in the control to protect the system itself. And the only way I can do it is go on a training course.
You know what they say “if you have to build a training course or guide, you have failed to design it intuitively” - okay I said that ;-)
Get it sorted. Or your competitors will start over taking you.
It a tough one. Would I recommend Lutron. Probably, but with caution. It’s not everything it claims to be.
Time to start living up to expectations and your fancy marketing imagery.
If you want a home user to provide real feedback, tell me where to reach out.
I have installed Lutron throughout a new house I have built.
Lutron, your hardware product is great. It’s time you built an App to match.
The UI is terrible end to end.
1. It looks terrible
2. It is the exact opposite of intuitive
3. The one thing that would make the experience awesome for a home user is locked. Being able to Edit the name of scenes and organise them on a Home Screen.
I want to be able to open the app and see all my room organised on an immersive panel, click into it and then see my personally named scenes.
I paid a lot for your product and you are treating your customer badly, because presumably you make more money by locking stuff down. Or you have yet to work out how to put in the control to protect the system itself. And the only way I can do it is go on a training course.
You know what they say “if you have to build a training course or guide, you have failed to design it intuitively” - okay I said that ;-)
Get it sorted. Or your competitors will start over taking you.
It a tough one. Would I recommend Lutron. Probably, but with caution. It’s not everything it claims to be.
Time to start living up to expectations and your fancy marketing imagery.
If you want a home user to provide real feedback, tell me where to reach out.
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It works well
I have been using the app and Lutron Caseta for several years now. The products work well. I can manage lights inside and outside (landscape, everything), fans, and more. I can set schedules that adjust with shifting time zones and sunrise and sunset. I can also manage multiples homes in the same app without logging in and out.
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App crash
Every time I open the app and scroll down toward my rooms the app crashes. Everything is up to date and it doesn’t work correctly.
Been an ongoing issue with this Lutron app.
Been an ongoing issue with this Lutron app.
App crashing when scrolling through devices
App crashes when scrolling through devices. PLEASE FIX URGENTLY!
Re-downloaded App
I use Lutron App to control my lights on a schedule; so I infrequently use the App. I used today & it wouldn’t load until I deleted App & re-downloaded on my iPhone.
I imagine the new App update last week didn’t load properly but works great now.
I imagine the new App update last week didn’t load properly but works great now.
Great app Great company!
This app just works Lutron forever
Update now will not load. About to replace Lutron
Latest update like others it will not load. Grief.
Since looking at other reviews asking forever for a simple timer feature and easier scheduling options I believe it’s becoming clear that Lutron isn’t interested in the customers wants but rather just the customer’s money.
When you are 3-5 times higher for the same equipment you should be 3-5 times the features and ease of use.
Been running caseta along with kasa switches for years and the kasa are by far better and easier to use. No bridge required, timers, simple scheduling and cheap.
Harsh review? Maybe so, but stop ignoring the customers.
Since looking at other reviews asking forever for a simple timer feature and easier scheduling options I believe it’s becoming clear that Lutron isn’t interested in the customers wants but rather just the customer’s money.
When you are 3-5 times higher for the same equipment you should be 3-5 times the features and ease of use.
Been running caseta along with kasa switches for years and the kasa are by far better and easier to use. No bridge required, timers, simple scheduling and cheap.
Harsh review? Maybe so, but stop ignoring the customers.
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Geofencing broken again
Every time they update this app geofencing stops working.
Response from developer
Hi, we are sorry to hear that you are having trouble with the geofencing feature. We would like to help you resolve the issue you are experiencing. Please reach out to systemsupport@lutron.com and reference case #05421240 so we can better assist you.
Lazy & Unhelpful
This rating will remain at one star until updates come with useful information on what is changing so I can make educated choices at to whether or not to update. If small companies can give us information in great detail, so can large companies making money hand over fist.
Won't load
Since recent update app won't load it just sits and spins. Tried deleting app and reinstalling but still not working. Please fix
Best
Luv the ease of the app
Won’t Load
App won’t even open anymore. Just sits and spins since last couple of updates.
Great product
Amazing product easy to use , as an electrician I recommend this to all my clients.
