Best
Luv the ease of the app
Won’t Load
App won’t even open anymore. Just sits and spins since last couple of updates.
Great product
Amazing product easy to use , as an electrician I recommend this to all my clients.
Reliable
The Lutron app is the most reliable way to commission and setup your system. It may not be the fastest to launch but loaded it gives you complete control. Thanks Lutron!
Works as expected which is more than enough
Honestly when it comes to smart devices my expectations are pretty low. As long as my devices are working reliably I am happy.
Setup of devices is quick and easy, it works every time I’ve tried to use it. It also paired easily to HomeKit. Being able to fine tune trimming etc is icing on the cake.
Less is more, reliability and predictability is all I ask for with my smart home and the Lutron app has so far done exactly that. No additional bells or whistles required.
Setup of devices is quick and easy, it works every time I’ve tried to use it. It also paired easily to HomeKit. Being able to fine tune trimming etc is icing on the cake.
Less is more, reliability and predictability is all I ask for with my smart home and the Lutron app has so far done exactly that. No additional bells or whistles required.
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530 MB!?
Why is this app taking up half a gig of storage?
Works great on my phone.
I like this app because it works every time I use it.
Efficiency
I’ve used a plug in module for my lamp in this system for more than 3 years and I loved it! It extended the life of the light bulbs on my floor lamp, and I didn’t have to change them more often.
BEST
I would use no other lighting control system Lutron is the best all around and they have the best costumer service.
Functionality
Most easy to use and reliable
Lutron Smart Switches
My 2 complaints are 1 you can’t apparently use a voice command (with Alexis) to activate a “scene”. My other complaint is that there doesn’t seem to be a way to pre-program the Lutron light switch for a specific power level. It’s only on or off and then you can adjust the power level, but that’s a whole extra step. Otherwise I love the smart switches!
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Slow to use, not premium
While Lutron hardware is fantastic, I’m surprised to see the gracious ratings of this app. If you actually look at it more critically, it is VERY slow and difficult to use. Every step of the app requires several steps of waiting—whether you are opening the app, adding a new fixture, or just doing routine maintenance like renaming and moving items around. In some cases, updates don’t save or it takes several seconds for an update to save while the UI is frozen. There needs to be a bigger effort from Lutron to improve their software performance in this regard. Additionally, but perhaps less important to performance, the app feels very dated, the UI needs to be refreshed and the lack of automatic dark mode should be fixed.
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New update is terrible
All the devices are moved around, and the new filter to sort the devices alphabetically or custom does not work.
You said you’re working to fix the filter, when?!?
You said you’re working to fix the filter, when?!?
Scenes randomly disappear
All my painstakingly designed Scenes disappeared today… this is going to take hours to rebuild and reconfigure. This app is terrible.
New updates
Not happy at all. Format got changed and widgets no longer supported. States I have to use a third party like HomeKit. But it does not sync. Also use to have all devices on 1 screen and that was lost. Use to boost about product and that’s not happening. Perhaps the next update they will bring the changes we lost.
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Useless
After updating iOS the app will only occasionally connect while on the same network, never when I’m away, and geofencing no longer works. So, now my whole system is next to useless. The switches/devices are nice, but the app is 90% of the whole system. The app doesn’t work, and has apparently been an ongoing issue, so I’d stay away from the Lutron ecosystem.
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New app changed my settings
The newest app update re-ordered my rooms by alphabetical order. I had a specific order for all my rooms and it has been muscle memory for years. Now I have to figure out what my order was and manually re-order the rooms. Lutron this was a poor ux decision. Disappointed.
App Bug
This app has become unusable in the past year. It freezes every time I open it, and restarting it fixes the issue. It seems like the app’s recovery from suspension is the problem.
Please fix this issue as soon as possible. I’m not sure how many other users experience this, but given our investment in the ecosystem, this should not be an issue.
Please fix this issue as soon as possible. I’m not sure how many other users experience this, but given our investment in the ecosystem, this should not be an issue.
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30 seconds before app stops loading
The app has become slower over the years. I have 48 lights which is well below the maximum and I have to wait between 15 to 30 seconds before the loading spinner stops. This is not acceptable. Especially not with all the AI tools at your disposal. If you cannot fix this problem please relieve yourself from your position and let someone who knows what they are doing. This app is too important to be this slow for too long. It’s been years like this. Stop messing around already and focus.
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Needs Voiceover improvements, issue promptly addressed by Lutron
I recently purchased almost 30 switches and the professional hub for our house. I am blind and use VoiceOver on my iPhone, unfortunately, while many areas in the app work fine, especially the settings area is very difficult to navigate because all the items have completely nonsensical names. This would be such an easy thing to fix.
I received a phone call from tech-support regarding voiceover accessibility, and I was very positively surprised about the prompt response and that a solution is being worked on. I would recommend. Lutron hesitation as they seem to take all of their users seriously.
I received a phone call from tech-support regarding voiceover accessibility, and I was very positively surprised about the prompt response and that a solution is being worked on. I would recommend. Lutron hesitation as they seem to take all of their users seriously.
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