Good and informative app
Good overview of bars restaurants and activities. Only one minus: I can’t book directly
Absolutely useless
Installed on 3 different devices, two iPhone 14s and an iPad - doesn’t open past the splash page / simply locks up. Useless
Functional
Does what’s required for the time you’re here. If you forward plan then it’s great detail to have prior to traveling
Not very good
It helps with some info, menus, times etc but if you want to book anything don’t bother Just talk to the staff in the old fashioned way.
Doesn’t work
I don’t understand the point of this app. It won’t let me see anything. Try to look at menus it times out. I see no activities.
I tried to “log in” and it won’t except my confirmation number. Seems pointless pre arrival and yet the description makes it sound like you can use it for pre planning. Is that no true? Is it only useful once you are checked in for your stay?
I tried to “log in” and it won’t except my confirmation number. Seems pointless pre arrival and yet the description makes it sound like you can use it for pre planning. Is that no true? Is it only useful once you are checked in for your stay?
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Waste my time
This App is worst! It’s loading and loading and nothing happens. This isn’t helpful if you like to have an overview of the resort or daily activities.
Don’t Use the app - waste of time
This is complete waste of my time during holidays. It took me 2 days to log in via reception desk. Nothing works on this app. No point using this if you need to call.
Good app
After struggling to log in, but this was sorted by the concierge desk. The app showed lots of useful information in clouding menus and experiences.
The only way it would be made better is to show all the activities available.
The only way it would be made better is to show all the activities available.
Terrible app
This app is a nice idea but unfortunately just doesn’t work. Basic information like restaurant menus or cinema times/details aren’t added, and in order to sign in, it asks for your guest QR code or reference number, neither of which I’ve been given? Needs work.
Stabilised NOT
Version 4.69
Guys if this is stabilised I dread to think what it was like before. It loaded once out of 7 times and most pictures don’t load at all. Really really ssslllooowww as well. Shame.
Guys if this is stabilised I dread to think what it was like before. It loaded once out of 7 times and most pictures don’t load at all. Really really ssslllooowww as well. Shame.
Just doesn’t work
Signed me out, couldn’t sign back in. Even before it signed me out it, it was taking a ling time to start up. It’s quite an important part of your stay so frustrating it’s so buggy.
Awful app
Unfortunately the app is not functional and should never have been released.
Could be a lot better
App didn’t work for part of my stay and information on restaurants was not updated regularly (i.e., restaurants were open according to the app when in fact they were closed).
Generally good idea BUT....
So first things first. I work for THE Experience Management Company and therefore I am sensitive when it comes to customer or user experience. I love the idea of this app especially when you can use it for bookings or to open your door. But here comes the big BUT. Unfortunately, this app gives a very bad experience as it crashes all the time and therefore will also not let you open your door. I stopped trying to book some amenities or other fancy stuff. So it has no impact on our honeymoon but it definitely needs a major update for stability.
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Does not work at all.
Am currently staying at Lux Grande Gaube, and despite deleting and re-installing the app a number of times, I can’t gwt into and stay in the app. It opens and then shuts down instanly returning me to my iPhone home screen. Exactly the same with my wife’s phone. Both on the latest iOS and version of the app.
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