Premium salons don’t consider booking from LUZO
Response from developer
Hello Vj, We sincerely regret the inconvenience caused. The salon was unable to accept the appointment due to unavailability of weekend slots. Please note that salons listed on our app are reputed partners associated with us. Our team has suggested nearby alternatives and assisted you with options. Please feel free to reach out for any further assistance.
Unreliable Bookings and Delayed Support
In one case (Enrich Salon), my appointment was confirmed only 20 minutes before the scheduled time despite requesting 2–3 hours’ notice, and it was then incorrectly marked as a “No Show.”
In another case (Meghavi Ecotel booking), the appointment time was changed without my permission.
In both situations, LUZO’s customer support was slow and unresponsive—I only received a reply after repeated follow-ups (including on 15th March).
These are not minor issues. Late confirmations, unauthorized changes, and incorrect status updates reflect poor coordination with partner salons and lack of accountability.
Customers should not have to chase support or bear the consequences of such mismanagement. This platform needs serious improvement in both partner control and customer service.
Response from developer
Hi Damru, We take all reviews seriously and have looked into your case. We would like to inform you that the appointment cancellations were a result of your profile being flagged by our partner salons. In the interest of maintaining a safe and trustworthy platform for all, we acted on this information accordingly. For further clarity and a detailed explanation, please reach out to us directly at support@luzo.app and our team will assist you promptly.
awesome!
Response from developer
Hi User, Thank you for your detailed and positive feedback. We are delighted to know that LUZO's interface, service options, and booking experience have all met your expectations. Providing a smooth and reliable platform for our users is a commitment we take seriously. We look forward to continuing to deliver the same seamless experience for you.
Luzo is an absolute gem!
Response from developer
Hi User, We truly appreciate your kind words! Knowing that you had a smooth experience and had great offers with the app. Thanks for trusting LUZO we are excited to keep building great things for you..
Good
Highly recommend for anyone who wants quick beauty services right at home!
Response from developer
Hi User, Thank you so much for your kind words! We’re really glad to hear that you’ve had a smooth and professional experience using the app. We’d just like to clarify that we currently do not offer home services. All bookings made through our platform are for services at our partner salons. We truly appreciate your support and look forward to serving you again!
