Excellent Service
Response from developer
Thank you for sharing your positive experience! We’re happy to know that our househelp services met your expectations. Your feedback means a lot to us and inspires our team to continue providing excellent and reliable service. We sincerely appreciate your support and look forward to serving you again! Regards, Team Broomees
Fraud scam
To my shock, customer service completely backtracked on their initial promise and demanded that I pay the full subscription fee again just to switch services.
They lie during the sales pitch to trap you, only to change the rules once they have your money. The customer service is shockingly unhelpful and indifferent. I feel completely cheated and betrayed. Save your money and peace of mind—do NOT use this service!
Response from developer
We’re sorry that your experience did not meet your expectations. Your feedback is important to us, as this is not the standard of service we aim for. Please get in touch with us at support@broomees.com or +91 8065206502 so we can assist you promptly. Regards, Team Broomees
Scammers or incompetent?
Response from developer
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. This is not the level of service we strive to provide. Please reach out to us at support@broomees.com or call +91 8401-8401-42 at your convenience. Our team will be happy to look into the issue and work towards resolving it as quickly as possible. Regards, Team Broomees
Extremely Disappointed with Broomees/worst service
To make matters worse, my service package was marked as completed even though the promised service was never fully delivered. Instead of addressing my concerns, the team kept asking me to upgrade to another package, which felt completely unfair when my existing package itself remained incomplete.
The entire experience has been mentally exhausting and frustrating. As a customer, I expected professionalism, accountability, and support, but unfortunately, I experienced the opposite. I would not recommend Broomees to anyone looking for reliable babysitting services unless they significantly improve their customer service, transparency, and commitment to fulfilling what they promise.
They don’t have proper record of the babysitter and the process is so delayed. Even after all this they send unprofessional and some of them are unhygienic and inactive people to take care of baby. And when you complain about this they will count your replacement to change the worker . When their worker leave the job even then they do the same and say that your replacement has been exhausted. So unprofessional and completely fail as a professional service provider.
Don’t even deserve one star.
Response from developer
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. This is not the level of service we strive to provide. Please reach out to us at support@broomees.com or call +91 8401-8401-42 at your convenience. Our team will be happy to look into the issue and work towards resolving it as quickly as possible. Regards, Team Broomees
Could have given negative rating if the system allowed
Extremely disappointing experience with Broomees.
It has been 8 days since I enrolled for their maid service, and despite constant follow-ups, they have failed to provide a suitable maid matching my requirements. What is even more frustrating is that nobody informed me that simply sharing a profile is counted as a “replacement.” This was never explained during the onboarding process and feels highly misleading.
I signed up under the impression that Broomees had an experienced team that carefully screens candidates and matches them according to customer requirements. However, the profiles shared with me were not aligned with my needs, making it clear that the matching process is far from what is promised.
The lack of transparency, poor communication, and continuous delays have caused immense inconvenience and mental stress. As a customer, I have spent days following up for updates instead of receiving the service I paid for.
If you are considering Broomees for maid hiring, I would strongly advise you to understand their replacement policy in detail before making any payment. My experience has been frustrating, misleading, and completely unsatisfactory.
Very poor customer service and absolutely not worth the hassle.
Response from developer
Thank you for your feedback. We apologize that your experience did not meet your expectations—this is certainly not what we strive for. Please reach out to us at support@broomees.com or call +91 8401-8401-42 so we can resolve this issue at the earliest. Regards, Team Broomees
